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Mark Christopher Auto Center

Ontario, CA

4.6
10,202 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,202 reviews

December 24, 2020

Like any other dealer you end up getting scammed you go in there with what you can afford and they’re real pushy to get you to do something else More

by MINGILLOT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Morales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 23, 2020

Customer service needs to follow up with customer if his vehicle is going to be a little longer wait time thank you for the calendar More

by Josephhalen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Old,guy
Dec 29, 2020 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 23, 2020

After attempting to do business with this dealership twice to purchase several for service, we have decided not to try again. Overpriced service, poor customer service, elitist attitude. More

by Chill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray
Dec 29, 2020 -

Mark Christopher Auto Center responded

It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us at your convenience so we may begin to move forward in a positive direction. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Dec 31, 2020 -

Chill responded

During this visit I was charged a lot for a misdiagnosis of the problem along with an excessive estimate. I went somewhere else and problem was repaired with a simple adjustment at much lower cost.

December 22, 2020

I went there spoke to Jason told him I wanted no extras and he said don’t worry we can make it happen ask for Jason I had gone to chino hills Ford and left angry tried to hide 12k in extras tell Jason you More

by CEEZTEC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Mark Christopher Auto Center responded

We’re delighted to hear of your positive experience with us! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 22, 2020

Purchased third vehicle, this time another Escalade. There was damage to passenger mirror paint, rear taillight paint and hard water spots on passenger doors area. Sales Mgr Mike Rodriguez and Salespers More

by Charles0572
Customer Service
Recommend Dealer
No
Employees Worked With
Mike Rodriguez, Jose Luis Jimenez
Dec 29, 2020 -

Mark Christopher Auto Center responded

Charles, we appreciate you sharing your experience with us at Mark Christopher Auto Center. It would mean a lot to our dealership if you gave me an opportunity to do my best in making things better. Please contact me as soon as possible so I can hear more about what happened and provide my assistance. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 22, 2020

José Jiménez always takes excellent Care of me and my family we love Markchistopher auto center and highly recommend everyone to shop with them first. More

by JVAZQUEZ10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Jimenez , Mike Cagey, Gerald Waters, Vincenzo Catalano, Frank Villalobos, Matt Torres
Dec 22, 2020 -

Mark Christopher Auto Center responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Jose and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 22, 2020

The service was okay. Took longer than I expected, especially when I had an appointment. Cost included oil change, but in did not need an oil change. More

by reladyb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 22, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 22, 2020

We are very happy with our new car and the service we received! Ozzie was very friendly, helpful, and patient. Sam was also friendly and helpful and made the paperwork a breeze.😁 More

by LORRAINE.KIHM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzy Rubio; Sam Abdelmesseh
Dec 22, 2020 -

Mark Christopher Auto Center responded

Thank you for the glowing review, Lorraine! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Kind regards, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 21, 2020

Have had all great experiences with mark Christopher's and service since I bought my car in 2013. Jackie K. my service rep has taking very good care of me and very satisfied with her. She is tbe best!!! T More

by mlfriend1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy cervantes, brian benson ,George fox, Jacqueline Kloskyl
Dec 22, 2020 -

Mark Christopher Auto Center responded

We are pleased to hear that you had an excellent experience with Jackie and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 21, 2020

Thanks for being there for me. It’s good to see my regular service person Nobu Domon. My caddy runs great thanks to all the team. More

by WOODS.T58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
Dec 22, 2020 -

Mark Christopher Auto Center responded

Hi, and thanks for the great feedback! We're very happy that Nobu was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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