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Mark Christopher Auto Center

Ontario, CA

4.5
10,159 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,159 reviews

November 17, 2020

The last two I went in to have my car serviced for oil change and fluid changes, they put in water instead windshield wiper fluid to clean the windshield. Now the dirt just spreads around because it’s jus More

by TCOLEMAN42
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Greg Hess
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nubu
Nov 19, 2020 -

Mark Christopher Auto Center responded

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 17, 2020

Service was good. Communication was good. Only issue was that I thought cars got washed after service. Maybe that is no longer the case i More

by karina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Matt Torres
Nov 19, 2020 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 16, 2020

Armando and Greg made us feel very comfortable and not pressured. We were able to be upfront with our bottom line and we didn’t waste time by pushing the paper back and fourth. Greg and Armando worked har More

by KmbAnder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Nuno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emmet in Finance
Nov 17, 2020 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. All the best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 16, 2020

Dealership was very busy and i was unclear what the process was after I was checked in. I was disappointed that i was unable to get a ride home. More

by anthonyr37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unknown
Nov 17, 2020 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review, Anthony. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 16, 2020

Everyone was nice and also had made an appointment and was able to get my car back in a good amount of time. Thank you More

by LAURENMARTINEZ22408
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 17, 2020 -

Mark Christopher Auto Center responded

Lauren, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 15, 2020

Well this is my dealer because same on my vehicles been previously there, and the persons that works there make me feel comfortable.special Darioat service department. More

by JAMC2186
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Frank Villalobos
Nov 17, 2020 -

Mark Christopher Auto Center responded

We love hearing about customers that have a terrific experience at Mark Christopher Auto Center. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. All the best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 15, 2020

had to walk out at the end of the deal, salesman did not disclose the lease ending fee of $495.00 and the entire staff didn't care. Jason promised me everything would be ready when I arrived, didn't happen. More

by TBUTCHER
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Jason Ho
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2020 -

Mark Christopher Auto Center responded

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 15, 2020

The Service manager, Nobu is an outstanding service provider. However there is no excuse for the deplorable way the dealership is treating its customers. Using the pandemic as an excuse to cut serv More

by Cleo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nobu
Nov 17, 2020 -

Mark Christopher Auto Center responded

Cleo, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 15, 2020

I had an amazing experience. Tony was so helpful and knowledgeable, he was very patient and made sure I understood how to operate all of the features in my vehicle. The process was very quick and enjo More

by KMORALES6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Catalano
Nov 17, 2020 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 15, 2020

Excellent service, prompt service, I appreciated how fast my car was serviced and the ease of the rental service was. Much nicer than the first encounter More

by suziesworld52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie Klosky excellent , Matt Torres
Nov 17, 2020 -

Mark Christopher Auto Center responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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