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Mark Christopher Auto Center

Ontario, CA

4.6
10,189 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,189 reviews

June 25, 2020

Although times have changed during COVID-19. The service department made the experience fast and easy and safe. Phone follow up Thank you Avo Injian More

by Wowcamaro7816
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Jun 25, 2020 -

Mark Christopher Auto Center responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

AWESOME SERVICE GREAT PEOPLE TO WORK WITH. THEY ARE VERY HELPFUL AND WILL BEND OVER BACKWARDS TO MAKE SURE YOUR EXPERIENCE WITH THEM IS A PLEASURE FILLED RIDE WITH UN More

by LANTEAUTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAN RELPH IN PARTS DEPT
Jun 25, 2020 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

Ray helped me with making the appointment and greated me at check in. I car had a recall fix completed quickly. I didnt even need to plan for coming back to pick up my car. More

by LJLESTINA
Recommend Dealer
Yes
Employees Worked With
Ray
Jun 25, 2020 -

Mark Christopher Auto Center responded

Thanks for your outstanding review! I'm very happy to hear that Ray was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

Alex has great customer service.. even though I was their after hrs, all the staff was happy to still be there.. thank you guys for making the process so easy 🙏🏽🙏🏽🙏🏽 I’ll def becoming back in the futur More

by ERIKSWINDOWTRIM
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Frank Villalobos, Matt Torres
Jun 25, 2020 -

Mark Christopher Auto Center responded

Hello Erik, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Alex was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Best regards, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 25, 2020

Finance department is terrible they made me wait over 1 hour. I was told the GM would call me but never did. Promises were not kept. More

by dwj0
Recommend Dealer
No
Employees Worked With
Mario Sanchez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 25, 2020

Dealership never follow through with my concerns I had with the truck. I had a problem with the emissions and they didn’t wanted to take look at it. More

by jesse77_1999
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jun 25, 2020 -

Mark Christopher Auto Center responded

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

Work was done in a very timely fashion and everyone was very courteous. I'm a true believer in customer service. Even though I arrived around 10:45am and my car was still done quickly. More

by JIMENEZBROKER
Recommend Dealer
Yes
Employees Worked With
Ray at Service
Jun 25, 2020 -

Mark Christopher Auto Center responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

Love working with Greg Hess. He and his team are attentive and honest. Caesar was awesome and took his time to answer all my questions. More

by SOUKI13
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caesar was awesome!
Jun 26, 2020 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it’s encouraging to know Caesar was able to show you our dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. Regards, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 25, 2020

Sales staff lies and won’t follow through with what they say. Do not buy from Tony Catalano. Tony is very unprofessional and acts like a kid when the deal doesn’t go his way More

by Unhappy customer
Recommend Dealer
No
Employees Worked With
Tony Catalano
Jun 25, 2020 -

Mark Christopher Auto Center responded

Thank you for your feedback. We pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 25, 2020

Service was excellent, paperwork process did not take too long to go through. Very happy with my purchase and would recommend this dealership to others in the future More

by Alex
Recommend Dealer
Yes
Employees Worked With
Jason Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2020 -

Mark Christopher Auto Center responded

Alex, thanks for the wonderful review about your recent visit with us. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Kind regards, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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