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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,287 Reviews

6,287 Reviews of Mark Christopher Auto Center - Service Center

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July 21, 2025

Always Bad experience at this place. Be it communication, appointment or guest service. they even charge you for credit card processing. Never buying this Escaladae brand of expensive Ca More

by sanjiv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nobu Damon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Mark Christopher Auto Center responded

Thank you for your feedback, Sanjiv. I understand that your experience with us regarding communication, appointments, and guest service has not met your expectations. At Mark Christopher Auto Center, we strive to provide high-quality service, and your comments will be taken into consideration to help us improve. If you would like to discuss this further, please feel free to reach out to me directly. Thank you for sharing your thoughts. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

July 20, 2025

The scheduling and service were fast and good, also they performed the multi point inspection for any issues with my truck. More

by david.lopezjr1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review, David! I'm glad to hear that you had a fast and efficient experience with the scheduling and service at Mark Christopher Auto Center. It's great that our multi-point inspection helped ensure your truck is in top shape. We appreciate your feedback and look forward to seeing you again for any future needs! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 20, 2025

A $50 parking sensor cost $1,100 to replace. THATS INSANE. How does that even make sense??? More

by JNGERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nobu Damon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Mark Christopher Auto Center responded

Thank you for your feedback. I understand your concern regarding the replacement costs. At Mark Christopher Auto Center, we strive to provide clarity on pricing and ensure our customers are informed about the services we offer. If you have further questions or would like to discuss this in detail, please feel free to contact me. We appreciate your input and hope to serve you better in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 18, 2025

I experienced prompt, professional and courteous service from all personnel from the time the car was dropped off through the payment and delivery. More

by MOUNTAINJAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Brady
Jul 18, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! I truly appreciate your kind words about the prompt, professional, and courteous service you received at Mark Christopher Auto Center. It's great to hear that your experience from drop-off to payment and delivery was smooth. We look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 17, 2025

The tech looked over my new used car to make sure it was in decent condition More

by PCACCATINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dino Picanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Klosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avo Injian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Fletes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Mark Christopher Auto Center responded

Thank you for your feedback! I'm happy to know that our technician took the time to thoroughly inspect your car at Mark Christopher Auto Center. We appreciate your trust in us and look forward to assisting you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 17, 2025

Avo, my Service provider was excellent. He was very helpful and meticulous about updates on the work on my car. He went above and beyond to handle issues with my extended warranty. More

by CVTCHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo Injian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Mark Christopher Auto Center responded

Thank you! I'm glad that Avo provided excellent service and diligently kept you informed about your car’s work. It's great to know he was able to assist with your extended warranty as well. We appreciate your feedback and look forward to seeing you again at Mark Christopher Auto Center. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 16, 2025

1 of 2 services was somewhat completed. One - AC takes longer to get to cold on hot days. Was not an issue first two years of purchased. Technician stated AC blows cold. Not hot enough in e More

by maxavalos53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Mark Christopher Auto Center responded

Thank you for your detailed feedback, Max. I appreciate you taking the time to share your experience with us at Mark Christopher Auto Center. I understand your concerns about the AC performance and the issue with the driver-side rearview mirror. It’s important to us that our customers are satisfied with their vehicles. Please consider reaching out to me directly so we can discuss your concerns further and see how we can assist you better. We value your input and aim to maintain high standards in our service. Thank you again for your review, and we look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 15, 2025

If you see my RO history the previous service wrote did a poor job. She would never call me for vehicle parts that had arrived. So i finally ask for a different writer. He was able to take care of my concer More

by Yv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chelsea Jose
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dario Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2025 -

Mark Christopher Auto Center responded

Thank you for your feedback. I appreciate you sharing your experience with us at Mark Christopher Auto Center. It’s great to hear that Darius was able to address your concerns and take care of the necessary repairs on your XT5. Your satisfaction is important to us, and I'm glad you’re considering keeping your vehicle. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 14, 2025

They took care of the problem What else can I say in fifteen words? Right More

by sglennesler
Recommend Dealer
Yes
Employees Worked With
Danielle
Jul 14, 2025 -

Mark Christopher Auto Center responded

Thank you for your positive feedback! We appreciate your support and look forward to seeing you again at Mark Christopher Auto Center! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 14, 2025

Jason Ho the salesman was very professional and knowledgeable on vehicle. He also worked with me on a payment that I was comfortable with. More

by Mvalenciano
Recommend Dealer
Yes
Employees Worked With
Jason Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with Jason Ho at Mark Christopher Auto Center. His professionalism and knowledge truly make a difference. We're glad he could assist you in finding a payment plan that works for you. We look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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