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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,254 Reviews

6,254 Reviews of Mark Christopher Auto Center - Service Center

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April 01, 2024

Anthony took care of my service request very well and will look for him again on my next service. More

by PSACHSE69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Lopez
Apr 03, 2024 -

Mark Christopher Auto Center responded

I am pleased to hear that Anthony took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 31, 2024

I think is the best dealer I been to so professional and helpful thanks for your service. More

by ese49deluxe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

March 30, 2024

Service was good and very quick. I didnt have appointment and they were still able to get my truck in More

by helen_topete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t see her listed
Apr 02, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback, Helen. We always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 30, 2024

Bought a used pick up truck my tail light was completely out when I brought it home and the alignment is off makes me wonder if the truck was ever inspected. I called and they said to bring t it back,kinda More

by brandob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Ho
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing this feedback. Our goal here at Mark Christopher Auto Center is to make sure every customer drives off our lot with a positive experience. I would love the opportunity to speak with you regarding this matter. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 30, 2024

Very friendly and helpful persons Very professional and acknowledged service advisor i will come back More

by VITICOAMADOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
Apr 02, 2024 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 30, 2024

Upfront and helpful in locking in the best deal for my hellacool car!!! Thank you!!! More

by Carlos Mora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr.Bautista
Apr 02, 2024 -

Mark Christopher Auto Center responded

Carlos, I really appreciate you taking the time to leave us this feedback! I am so happy to hear that our team was able to find you the perfect deal to fit your needs. Mark Christopher Auto Center looks forward to seeing you again for your next service appointment! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

March 26, 2024

Excellent customer service. Service was fast, I thought I was going to wait longer. Very clean waiting area. More

by boxmfg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Lopez
Mar 28, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and I am so thankful that your time with us was well spent. Please feel free to reach out to me with any questions or future auto needs, as we are always here to help. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 26, 2024

Came into the shop for an oil change and he helped me. He has great customer service so if you need a car, see Johnny! More

by madison taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Mark Christopher Auto Center responded

Hi Madison, and thank you for this great review! I am happy to hear that Johnny took care of you! They are a great asset and I appreciate all that they do. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 25, 2024

They keep setting appointments, they never keep, they have customers waiting in room for hours😱 thinking they started on vehicle, and did not! After all this time. Also, they do not offer transportation More

by purplepam719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Non are listed
Mar 27, 2024 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that I seek to provide. I would appreciate hearing more about this issue so that we may work together to make amends. Please contact me at your earliest convenience. I hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 24, 2024

Always friendly and courteous Only complaint is had to go back in waited over 10 min for my truck to come out More

by RP1932
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Mark Christopher Auto Center responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else we can do for you. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

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