McLaughlin Subaru

Not impressive customer service Unfortunately, I did not have positive customer service at all! I drove from out of state to purchase a specific vehicle from McLaughlin, due to a rec Unfortunately, I did not have positive customer service at all! I drove from out of state to purchase a specific vehicle from McLaughlin, due to a recent accident where my car was totaled. The salesman told me on the phone the day prior to my trip I could finance a loan with McLaughlin. When I received my check from the insurance company the following week, then I could refinance the loan, since I was paying 50% cash for the car. Upon my arrival the next day to buy the vehicle, the finance person I interacted with made it clear he did not want to do the loan due to the amount of paperwork on my end and his end and this would not be a good impression for his lenders. He had me call my bank in Iowa to see if they would do the loan. It was Friday afternoon at 3pm, so the banker said this was not possible because they would need my signature. *I left without a vehicle and put a $500 deposit down to come back the following week to purchase the car. My $500 check was cashed within two business days at my bank. When I returned to McLaughlin the following week to ask for the refundable $500 deposit check I was told I would receive it in the mail a few days later. It took a little over two weeks to get the $500 in the mail. Honestly, my experience all around was not good and it made things very stressful when I had just recently been in a bad accident that totaled my other car. More

Straight forward honest communications My first Suburu buying experience was superb. Dan was very straight forward, honest, quick to respond, and was very sincere to meet the needs of the My first Suburu buying experience was superb. Dan was very straight forward, honest, quick to respond, and was very sincere to meet the needs of the purchase. He so kindly programmed my garage door opener while I was finishing up in the financing department. He also provided great advice for my accessory needs. I highly recommend Dan for your Suburu experience. More

I expected a higher standard from a Cadillac dealership I recently found a beautiful ctsv Cadillac here. I live in southern Indiana, so I had to fly up and get it. On the test drive I noticed a knocki I recently found a beautiful ctsv Cadillac here. I live in southern Indiana, so I had to fly up and get it. On the test drive I noticed a knocking sound from one of the tires. The salesman, kris, informed me it had new brakes, and that was probably the source of the knocking. He assured me it passed the shops checklist to sell, and that it had new brakes and tires. He tried to sell me on the fact it was a brake getting “broken in” I explained to him that I had a 6 hour drive home and that I would have it checked out when I arrived home, when it was checked I found that it was a couple hundred dollars worth of repair. Not a huge expense, but aggravating that it was an issue that passed their inspection and now the salesman/dealership won’t claim the issue was there when he sold me the car. I expect a Cadillac dealer to be held to a higher standard... If they respond to this review, and the situation changes, I will let you all know. More

Back for second Forester I just turned in my 2016 Forester and drove a 2019 home. I like it even better. Kim was good to me as she has been throughout my last three years leas I just turned in my 2016 Forester and drove a 2019 home. I like it even better. Kim was good to me as she has been throughout my last three years lease. I have had no dissatisfaction with service and believe my return as a customer demonstrates my level of comfort More

Very good Everything was done on the phone, met Kris when I picked up the car. All went smoothly. Look forward to service at McLaughlin in the future. Everything was done on the phone, met Kris when I picked up the car. All went smoothly. Look forward to service at McLaughlin in the future. More

Excellent sales and service! We just bought 2 new Subarus, after having ones previously. We were always very pleased with the service on our old ones, and couldn't be happier with We just bought 2 new Subarus, after having ones previously. We were always very pleased with the service on our old ones, and couldn't be happier with the salesperson for our new ones (John Martinez) who was absolutely no pressure -- just told us that he'd try to come up with a deal that we could afford (which he did)! More

Subaru dealership is busy! I love this place. I traveled 175 miles to pick up a brand new Subaru WRX STI and this dealership had what I wanted. The staff are so great and it’s a I love this place. I traveled 175 miles to pick up a brand new Subaru WRX STI and this dealership had what I wanted. The staff are so great and it’s a smooth running place, I was barely in there for an hour making my car purchase before I was back on the road home. Everyone there was extremely courteous and knowledgeable. I would definitely buy from this team again. More

dealership very easy to work with We bought a 2018 Outback - this is our second purchase from this dealership. Shaquille Jalloh was our salesperson. He was very helpful and pr We bought a 2018 Outback - this is our second purchase from this dealership. Shaquille Jalloh was our salesperson. He was very helpful and professional - answered all questions we asked him. Thank you Shaquille! Love the new Suburu! Best wishes Robert and Sandra Anderson More

Great experience Purchased a new Outback, the salesman was Matt Campbellhr was excellent and made the buying experience very easy and non-stressful! Thank you to Matt Purchased a new Outback, the salesman was Matt Campbellhr was excellent and made the buying experience very easy and non-stressful! Thank you to Matt and McLaughlin! More

Scott Schnabel I came to see Scott after submitting an email inquiry about a Toyota Tacoma. From the outset Scott was fantastic in getting me comfortable with the id I came to see Scott after submitting an email inquiry about a Toyota Tacoma. From the outset Scott was fantastic in getting me comfortable with the idea of the Tacoma and the benefits therein. His guidance through the process of purchase was invaluable and he absolutely made sure I was confident in my decision. Working hand in hand with Robert Coronado, the two of them worked on a purchase plan with me and lo and behold, I rolled off the lot with my Tacoma. I can not be any happier and I would recommend anyone to see these two gentlemen if you are looking to purchase a automobile. Thank you Scott and thank you Robert for a stress free purchase! More