Mercedes-Benz of Annapolis

On my way to work this morning, the one thing I didn't need to happen actually happened. I ended up with a flat tire with air pressure going to zero in a matter of minutes. I have run-flats which helped m need to happen actually happened. I ended up with a flat tire with air pressure going to zero in a matter of minutes. I have run-flats which helped me to get the dealership before the situation got worse. I walked in and talked to receptionist Angela Hayes who could sense the frustration in my face and voice. She was amazing and very helpful, calling over to service first to see if they had my tire and then to see if they could fit me in as I was still trying to get to work. She made the needed calls and let me know I was in the wrong place but assured my safety with my tires and even advised me to pull around back to get air put in just in case. I forget the young man's name back there but he also said even without air I could get to the service center. Ms. Hayes was so gracious in her assistance and went above and beyond the usual customer service. After arriving at the service center and asking to speak with Alex Clothier, he let me know I was at the right place and was waiting for me. He also could see I was frustrated and did all he could do to make things better - WHICH HE DID! He fit me into a tight schedule and ensured my car would be taken care of. I had anticipated picking it up tomorrow because the tire had to be ordered. However, I received notice that my car was already for pickup and I could come back and get it. Alex was in constant communication with updates and was beyond helpful. His stellar customer service along with Angela Hayes represents that brand that is Mercedes! A-class service for all the Class cars. LOL I appreciate their help and would come back to Annapolis anytime after this experience which made my almost bad day way better! Thank you and I appreciate you all! Patrick O. More

Mia is the best, she is the best in the entire world. My experience was nothing short of amazing, I give her a 10 out of 10. experience was nothing short of amazing, I give her a 10 out of 10. More

Jeff provided outstanding customer service, very friendly, polite, and was very helpful. I would definitely recommend Jeff to my friends and family. thank you Jeff friendly, polite, and was very helpful. I would definitely recommend Jeff to my friends and family. thank you Jeff More

Andrew was very helpful, he took his time and showed me how features worked in the car, he was very patient with me. He genuinely cares, that's rare at a car dealership. I will highly recommend him to my how features worked in the car, he was very patient with me. He genuinely cares, that's rare at a car dealership. I will highly recommend him to my friends and family. Allen in the business office thoroughly explained the various warranty packages which was very helpful when making my decision with purchasing the extended warranties. More

Very smooth purchase of a car from another state. Interesting that after we spoke most of the sale was done by text. New way to do business. Transport went without a hitch. Or was there one? Jeff w Interesting that after we spoke most of the sale was done by text. New way to do business. Transport went without a hitch. Or was there one? Jeff was responsive and helpful. Car was just as described. Recommend highly. More

Had a great experience buying a car from Jeff very courteous and answered emails quickly. Jeff made buying a car a pleasure. Would buy from him again. courteous and answered emails quickly. Jeff made buying a car a pleasure. Would buy from him again. More

This is the sixth car we have bought from Casey. The service was great the first time and keeps getting better. He and the great service at Annapolis are the reason we come back! service was great the first time and keeps getting better. He and the great service at Annapolis are the reason we come back! More

I brought in my Mercedes for service and felt very confident and comfortable with the information Chuck Leyman provided. He was honest and trustworthy. I will most definitely bring my vehicle back for confident and comfortable with the information Chuck Leyman provided. He was honest and trustworthy. I will most definitely bring my vehicle back for any additional service needed. More

Chris was such a pleasure to deal with and was very considerate of our time. He was mindful that we had to drive an hour and a half there and had the car ready and documents pre-filled prior to us arri considerate of our time. He was mindful that we had to drive an hour and a half there and had the car ready and documents pre-filled prior to us arriving. He was honest and straightforward. He continued to check on my wife and son as I signed all the paper work with Allen. It literally took us less than 2 hours to complete the purchase with the help of Chris and Allen. I would highly recommend Chris and the dealership to anyone! More

Everyone at this dealership was very friendly especially Ronan went out of his was to prioritize repairs needed to fit my budget on my older S-class Ronan went out of his was to prioritize repairs needed to fit my budget on my older S-class More