Mercedes-Benz of Annapolis

Alex is awsome! I always have a easy hassle free experience. He always keeps me updated on the status of my vehicle and no matter how many questions I have he always seems to have the answer or gets experience. He always keeps me updated on the status of my vehicle and no matter how many questions I have he always seems to have the answer or gets back to me with the answer in a timely manner. More

Alex always provides the best and fastest service, no question. Very attentive. I always look forward to the service there because there are never any worries. question. Very attentive. I always look forward to the service there because there are never any worries. More

For our Sales officer Ms. Mia Castle Ms Castle is a significant asset to this Dealership, and one of the reasons we continue to return to Annapolis to purchase our new Mercedes. She is Ms Castle is a significant asset to this Dealership, and one of the reasons we continue to return to Annapolis to purchase our new Mercedes. She is resourceful, actively engaged, and effectively responds to our questions. When we purchased our 2020 GLS 450 from her, she expertly and patiently explained all the new features. We appreciate all the guidance and assistance she has provided Drs. Kenneth & Sudha Haley More

To be honest, I don’t buy a Mercedes for the car, I buy it for the superior service! Alex is spectacular! He makes something like having your vehicle serviced, an easy and pleasant experience! He is ver it for the superior service! Alex is spectacular! He makes something like having your vehicle serviced, an easy and pleasant experience! He is very kind and strives to make the client beyond 100% happy. I will continue to specifically ask to work with Alex in my future appointments! Highly recommend! More

Alex is an excellent point of contact! Alex is always very attentive and ready to help when I visit the Mercedes Benz Service Center in Annapolis. It really makes a big difference having so Alex is always very attentive and ready to help when I visit the Mercedes Benz Service Center in Annapolis. It really makes a big difference having someone to provide a personal service. More

I purchased a GL63 AMG CPO from this dealership from 200 miles away. Communication was great - fast - efficient - and they covered my rental car to get to the dealership. I had my family at a hotel waiting miles away. Communication was great - fast - efficient - and they covered my rental car to get to the dealership. I had my family at a hotel waiting for me so I was in and out in under 20 minutes. Mia was phenomenal and responsive via text and phone as I was working through the transaction and the finance manager Allen was great to work with. Gorgeous location - great vehicle - A+. I will buy my vehicles from this dealer going forward even though the location is far from home. More

Amazing Customer Service My wife and I are extremely with Mr. Alex Clothier's exceptional commitment to customer service. After many years of getting my cars serviced (E550 Co My wife and I are extremely with Mr. Alex Clothier's exceptional commitment to customer service. After many years of getting my cars serviced (E550 Convertible, E550 Coupe and C300 4Matic), each visit is as good as my first. From day one, Alex has been superb in listening to the voice of the customer and ensuring that he does everything to meet the expectations of the customer. I realize that i demand perfection and Alex has never let my wife or I down. He is the epitome of a consummate professional. If I had one position that I needed to fill, it would be Alex Clothier, bar none. In my personal opinion, Alex is the face of "Outstanding Customer Service". I encourage anyone who reads this review and values outstanding customer service to contact Alex if you conduct business with Mercedes of Annapolis. More

Best car buying experience I've ever had Brian Sturgeon was the consummate professional. Low key, attentive and thorough. He listened and responded. The dealership even took care of the perma Brian Sturgeon was the consummate professional. Low key, attentive and thorough. He listened and responded. The dealership even took care of the permanent tags with the MVA and they gave me a full tank of gas on a used vehicle. Top notch, Highly Recommended. More

Great service. I went in knowing what vehicle I wanted to purchase. Went from trade-in to finance to driving off in three hours. Sales and finance staff were fantastic. purchase. Went from trade-in to finance to driving off in three hours. Sales and finance staff were fantastic. More