Mercedes-Benz of Annapolis

Service My service appointment today was outstanding as all of my appointments have been in the past. Alex always provide the best customer service! He is p My service appointment today was outstanding as all of my appointments have been in the past. Alex always provide the best customer service! He is professional as well as personable which makes him the BEST service representative!!! Thank you, Alex, for making me feel special as always but most importantly, thank you for keeping my SUV on point with its maintenance! More

Car review Helpful, knowledgeable, courteous, took the time reviewing all features of the car. The loan process was painless and very helpful. Casey has been Helpful, knowledgeable, courteous, took the time reviewing all features of the car. The loan process was painless and very helpful. Casey has been easy to reach since the purchase and willing to help. Overall great service!!! Would definitely recommend this dealership to friends and family and purchase my next vehicle here. More

Outstanding service received from Casey Duffy Casey Duffy is the best and most knowledgeable professional in the car business. Casey knows his product and provides excellent customer service. As Casey Duffy is the best and most knowledgeable professional in the car business. Casey knows his product and provides excellent customer service. As a woman purchasing a vehicle, I was treated with the utmost respect and professionalism. I highly recommend Casey a Duffy and the entire team at Mercedes-Benz of Annapolis. Thank you, Casey. I absolutely love my new car!! You have a life-long customer with me. Sincerely, Patti Duffy More

Buying a car Awesome dealer ship. Casey helped me find the car I wanted. Quick and easy. Would highly recommend him and the dealer ship as well! Will be going back Awesome dealer ship. Casey helped me find the car I wanted. Quick and easy. Would highly recommend him and the dealer ship as well! Will be going back in the future! More

Superb professional dealer! Casey is very upfront with the new vehicle value. It saved us a lot of time without going back and forth on pricing. Casey is extremely friendly & per Casey is very upfront with the new vehicle value. It saved us a lot of time without going back and forth on pricing. Casey is extremely friendly & personable, very knowledgeable with the Mercedes brand. We would strongly recommend him to our friends. More

This dealership “earns” your business! Over the past 30 years I have purchased 15 Mercedes, 13 of which were new. Mercedes-Benz of Annapolis has set the bar! Master Certified Sales Consult Over the past 30 years I have purchased 15 Mercedes, 13 of which were new. Mercedes-Benz of Annapolis has set the bar! Master Certified Sales Consultant Asher Chaudry was simply an exceptional “professional,” the likes I have never experienced. The E350 I just purchased was not a new one but Asher made my wife and I feel just as important as a high-end new AMG buyer, Asher was incredible. Allen Belcher the finance manager was also exceptional. Even the general manager came to greet us which was a surprise given we were only purchasing a three year old car. I am sold, and will be going back for my next car at Mercedes of Annapolis. More

WOW! WOW! WOW! Annapolis Service Center, Alex Clothier!! I'm truly speechless.. Alex craft, expertise and passion gives great joy in bringing my vehicle in for ser Annapolis Service Center, Alex Clothier!! I'm truly speechless.. Alex craft, expertise and passion gives great joy in bringing my vehicle in for servicing. And plus it always a pleasure where I can chat with a quality service advisor and friend. More

Amazing level of customer care! After spending time and money to purchase a new Mercedes, it is critical (for me) to know service will be overseen by someone I can trust will treat t After spending time and money to purchase a new Mercedes, it is critical (for me) to know service will be overseen by someone I can trust will treat the car as if it were his, or her own. Alex Clothier is one such individual. In fact, Alex is without question the best Service Advisor I have ever had the pleasure of interfacing with. The effort and energy he devotes to whatever is needed is beyond measure. Alex cares - and it shows in everything he does: From carefully understanding an issue, to documenting information, interfacing with others, checking on status of all repairs, road testing and all matters related to making sure customer satisfaction is at the highest possible level. One could not ask for more! In fact, after departing a service overseen by Alex, I find myself feeling everything exceeded my highest expectation. I do not make a habit of writing "reviews". This is one of my first - and it is only because Alex is so deserving. More

Outstanding Customer Service I can not recommend Alex highly enough for his level of customer care. He is incredibly knowledgeable and friendly. It is a true pleasure to work with I can not recommend Alex highly enough for his level of customer care. He is incredibly knowledgeable and friendly. It is a true pleasure to work with him always. More

Excellence redefined! I have had the good fortune of having Casey Duffy custom configure several new E-Class automobiles and his level of personal attention to detail is un I have had the good fortune of having Casey Duffy custom configure several new E-Class automobiles and his level of personal attention to detail is unsurpassed. Casey is truly dedicated to what is best for his customers, nothing else. A true professional. I wish to share; notwithstanding our relocation to Florida, I returned to Casey and Mercedes of Annapolis to order/purchase our most recent 2018 model. Clearly, a long way to travel for a new car! Mike Herron is very fair with pricing and values / cultivates customer loyalty. He sets a high standard for all those he is responsible for. He exemplifies what it means to have the highest of intergrity. After sale support is where "unsung heroes" reside. This is where customer loyalty is truly manifested and where one specific dealership distinguishes themselves over another. Alex Clothier is, without question, the best Service Advisor one could ever hope to interface with. In a sense, Alex is in Sales, as he makes sure I am provided a loaner car I find tempting to purchase (last car purchased was due in large part to such strategy by Alex); in Customer Service, as he works very hard to make sure he understands everything he needs to know for making sure all work is performed satisfactorily. He follows-up and clearly communicates all information. Alex far exceeds any Job Description one could write for "Service Advisor"! Alex prides himself in his work and will never be satisfied, until his customers are pleased with all work performed. All good Service Providers should be Corporate Board Members - and Alex Clothier should be at the head of the Table. Thank you, Alex, for all you do! More