Mercedes-Benz of Annapolis

Alex Clothier at Annapolis Mercedes Benz Service Center is the best hands down! My sunroof would not close and Alex fit me in immediately and offered me a loaner car on such short notice. Alex consiste is the best hands down! My sunroof would not close and Alex fit me in immediately and offered me a loaner car on such short notice. Alex consistently delivers exceptional service Ns he’s the reason I will not take my car anywhere else for service! More

I am new to the Mercedes Benz world and Alex has been awesome!! He is very easy to work with and extremely knowledgeable. Glad he is my MB rep!! awesome!! He is very easy to work with and extremely knowledgeable. Glad he is my MB rep!! More

Mr, Wood is a dedicated professional and Mercedes Benz is fortunate to have him “Service-Facing” for the Service Center. Ronin is genuinely interested in providing the best service within an expeditious time fortunate to have him “Service-Facing” for the Service Center. Ronin is genuinely interested in providing the best service within an expeditious timeframe. He goes the extra mile in general, but also accommodates emergency repair support. I will continue to take my G55 to this Service Center as long as Ronin is my advisor. Thank you. More

Was taken care of by Ronan Wood who was great. I came in without an appointment and was assisted immediately. Ronan was on top of everything and quickly communicated updates throughout the process. without an appointment and was assisted immediately. Ronan was on top of everything and quickly communicated updates throughout the process. More

I have worked with Alex for years, and I always receive exceptional service. Alex maintains communication throughout the appointment and goes above and beyond to provide quality service. exceptional service. Alex maintains communication throughout the appointment and goes above and beyond to provide quality service. More

As always Chuck Leyman was great and took great care of me and my car. He’s a big part of the reason I continue to bring my 15 y/o high mileage car into the dealer for service. Also, for this service Ke me and my car. He’s a big part of the reason I continue to bring my 15 y/o high mileage car into the dealer for service. Also, for this service Keith Hoxter was very helpful taking a ride with me to diagnose the problem I was having with the car. The repairs were spot on and the car is running like new! More

The whole experience was great at Mercedes Benz of Annapolis. The staff was friendly and their customer service was excellent. Also, the staff works with you to get in the vehicle you want. Chris P Annapolis. The staff was friendly and their customer service was excellent. Also, the staff works with you to get in the vehicle you want. Chris Perkins was so great to work with. He knew why I was there and he delivered in a timely and efficient manner. More

Ronan was excellent! Super professional, caring, and quick. He figured out what was wrong and fixed it immediately. Mercedes is lucky to have him. I’ll be confident taking my car back to Ronan in the fu quick. He figured out what was wrong and fixed it immediately. Mercedes is lucky to have him. I’ll be confident taking my car back to Ronan in the future. More

The whole process of creating a service appointment was very easy and efficient. Whenever I arrived it was explained that there would be a charge for diagnosing the technical issue. I could understand the very easy and efficient. Whenever I arrived it was explained that there would be a charge for diagnosing the technical issue. I could understand the need as it took at least a full day to assess the problem. The fee seems to be absorbed into the repair. They inspected the car and provided estimates for the costs involved. This was done electronically but with the option to speak with the service adviser. You could accept or decline any of the jobs without any pressure one way or another as it was handled electronically. It took several days to repair but our advisor, Peter, kept me in the loop daily. The car was finished and cleaned and returned. Unfortunately, I discovered a new issue that seemed connected to the repair. Peter touched base with me to see if everything was ok and advised me to bring the car back so they could look into it. It turned out to be connected and Mercedes repaired it without any hesitancy or question. The car was repaired and returned and now everything is good! I appreciate the ease that the issue was handled and that there was no challenge when I raised it. Very professional attitude! More

He did everything he promised in a timely manner, was very courteous and was no time hard on my pockets. I plan on coming back to the dealership and dealing with Steve only to get more work done in a co very courteous and was no time hard on my pockets. I plan on coming back to the dealership and dealing with Steve only to get more work done in a couple more weeks. Marion Ennis, Jr. More