Mercedes-Benz of Annapolis - Service Center

Alex makes me feel like the only customer he has to deal with. Every service, every detail is also attended to with the utmost care and attention. There is no better service writer in the business! with. Every service, every detail is also attended to with the utmost care and attention. There is no better service writer in the business! More

I have a 2016 E550. It is 6 years old and looks and runs like it did when it was new! I firmly believe it is because of the excellent service I get from Alex Clothier an It is 6 years old and looks and runs like it did when it was new! I firmly believe it is because of the excellent service I get from Alex Clothier and his team at the Service Center. I will stick to buying Mercedes in the future because of that. More

I received excellent service from Ronan. He went above and beyond to handle my situation professionally and in a very timely manner. Highly recommend Ronan and the team here. He went above and beyond to handle my situation professionally and in a very timely manner. Highly recommend Ronan and the team here. More

Bryan Jenkins provided excellent service, as always. Bryan is by far the best service advisor I have had in dealing with Mercedes for over 30 years Bryan is by far the best service advisor I have had in dealing with Mercedes for over 30 years More

Terrence Johnson (Roadside Technician) was very polite, professional and prompt. He got us back on the road in a timely manner and he made us feel at ease. He is a 5 star Technician! 🌟 professional and prompt. He got us back on the road in a timely manner and he made us feel at ease. He is a 5 star Technician! 🌟 More

Once again, I wasn’t disappointed. I use to dislike getting my vehicle serviced because of the lack of professionalism in the industry. Alex Clothier changed that. He make coming her e I use to dislike getting my vehicle serviced because of the lack of professionalism in the industry. Alex Clothier changed that. He make coming her easy. So easy that this is my preferred location. And what I mean by that is I currently reside in Baltimore. There are 3 other dealerships that I can go to. But I chose Alex and the team Benz of Annapolis to continue to service my vehicle More

When I was working I could only make my division better if I knew something was wrong - there is also a say ' If if ain't broke - don't fix it " - I arrived at the MB service lane at noon on June 13th - St if I knew something was wrong - there is also a say ' If if ain't broke - don't fix it " - I arrived at the MB service lane at noon on June 13th - Steve was walking out to my car before I could get out - I had minor warranty stuff that need looked at - Steve did that and took some air out of my tires and I was on my way home by 12:25 PM Thank You More

I can reach out to Chuck with assistance or a question and he responds immediately with a text. Chuck Leyman is a true preoffesional in the service industry. He has taken care of my service needs over the and he responds immediately with a text. Chuck Leyman is a true preoffesional in the service industry. He has taken care of my service needs over the years and continues to be my go to service guy. I will continue to visit this service center as long as Mr. Leyman is there. More

My next car will be another Mercedes for the sheer fact that the customer service is 2nd to none. You just can’t beat it…Ronan is exceptional at taking care of his clients. Thank you for another flawless s that the customer service is 2nd to none. You just can’t beat it…Ronan is exceptional at taking care of his clients. Thank you for another flawless service for my GL! More

This place is amazing, the staff is friendly and amazing. Very helpful. They show my fiancee tips on how to use a key to open the roof and many things. Peter was my service advisor and highly recommended! I’ Very helpful. They show my fiancee tips on how to use a key to open the roof and many things. Peter was my service advisor and highly recommended! I’m glad I google it before going there. More