Mercedes-Benz of Atlanta Northeast

Great experience purchasing my first Mercedes with Mercedes Northeast. David Phillips is a wonderful salesman. He’s very knowledgeable and thorough. The in-car tutorial with David and Noah was very he Mercedes Northeast. David Phillips is a wonderful salesman. He’s very knowledgeable and thorough. The in-car tutorial with David and Noah was very helpful. More

Rosh was very professional and accommodating. We were unable to come to the dealership for a test drive and Rosh brought the car to our home for us to test drive in our area. We purchased the car We were unable to come to the dealership for a test drive and Rosh brought the car to our home for us to test drive in our area. We purchased the car and he delivered it to our home. More

I have a 2006 S 430 4 matic car. It had a problem with engine light on. I went to AutoZone and checked it out and found out that it has EGR Valve problem. ( Exhaust Gas Re-Circulatio It had a problem with engine light on. I went to AutoZone and checked it out and found out that it has EGR Valve problem. ( Exhaust Gas Re-Circulation Valve). Part # 112-140-04-60 The cost of this part is $278.00 at parts.mbusa.com So I was trying to fix it and first, I went to see Ms. Christy Hicks at Mercedes-Benz of Atlanta northeast at the Duluth store. She gave me the price quote of $2075.00 ( parts roughly $700.00 and labor $1375.00) I was stunned and confused. Then I called RBM store at Roswell and talked to Jessica. She told me that they don’t do services for 10 years and older cars, but she sent me some small service stores phone numbers. I called one of them. Lauck Motors at Roswell. They told me that the price was around $500.00 to install and clean the carbon of the system. Actually, they charged me only $410.00 plus tax ( part $280.00 and labor only $130.00) I dropped my car at there and they repaired it and I picked up the same day afternoon. The car is working fine now and the engine light on is gone. Why I am explaining these things because I am not happy with the price quote from the Mercedes Benz of Atlanta NE store. $1500.00 price difference? It is too much. I used to be Car Salesman and now I heard about that cars are selling on sticker prices or some of them selling way over sticker prices. Are they are trying to make same kinds of more-money for the repair services jobs too? Especially, the situation like this? People are suffering because of the inflation. It is not fair to collect more money for the old car repairs. Middle class people can’t afford to buy new cars and that’s why they are looking to repair their favorite old cars. I wonder that why there is no regulatory requirements to charge these repair costs? It is so crazy and not acceptable. More

Very professional and helpful. Didn’t have the car that I wanted originally, but I am very satisfied with the substitution Didn’t have the car that I wanted originally, but I am very satisfied with the substitution More

Jim is very professional and personable. He took care of the issues and gave me back a clean car! He took care of the issues and gave me back a clean car! More

Excellent customer service 👏🏽 The car is beautiful and I had plenty of help from the sales man Shawn, in making my selection. It's comforting to know that they are just a phone call away whenever I ne and I had plenty of help from the sales man Shawn, in making my selection. It's comforting to know that they are just a phone call away whenever I need help. More

We were very pleased with the experience of buying a new Mercedes at this dealership. There was no pressure and we feel we received a good deal. Thank you to Shawn Lim in New Car Sales, and Levi in Financ Mercedes at this dealership. There was no pressure and we feel we received a good deal. Thank you to Shawn Lim in New Car Sales, and Levi in Finance. More

My 4th amazing experience at Mercedes Northeast with David. He has helped me every step of the way the last 12 years! Time in and out of the dealership to walk out with my new car was less than 90 min David. He has helped me every step of the way the last 12 years! Time in and out of the dealership to walk out with my new car was less than 90 minutes - can't ask for anything more. The explanation on the car smarts, financing with Levi, and David's customer first attitude keep me coming back time and again. More

Great experience! Rosh made the car buying process smooth. He assisted me with selecting the vehicle that I wanted all the way down to financing options. This was my f Rosh made the car buying process smooth. He assisted me with selecting the vehicle that I wanted all the way down to financing options. This was my first purchase experience with Mercedes and they made it seamless. I noticed that something needed to be corrected in the agreement, and Rosh quickly responded to get it resolved. Thanks for everything, Rosh! I'm a happy customer. More

My experience was very smooth and enjoyable due to Finn. He was an excellent associate and made every step super easy to understand since I am a first-time car buyer. He was very knowledgeable and easy to t He was an excellent associate and made every step super easy to understand since I am a first-time car buyer. He was very knowledgeable and easy to talk to. I loved that he kept up with me after my purchase. I would definitely go back to him. Check him out if you visit the Duluth location. More