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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,367 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,367 reviews

February 19, 2018

Total Satisfaction Mercedes Benz may not be for everyone but when you are ready, come to Hagerstown Mercedes Benz. It was the least stressful car purchase experience I More

by Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Feb 19, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you so much for this amazing review, we are so happy to hear about your wonderful experience.

February 10, 2018

They are family. They care about what they sell to us They don’t just sell cars; they worked with us to ensure that we made best decisions to meet our needs. We are leasing a vehicle, which we have never More

by Modrow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lavrenchik, Tony Mills
Feb 13, 2018 -

Mercedes-Benz of Hagerstown responded

We are happy that we were able to assist you, please let us know if you have any questions or there is anything else we can do.

February 04, 2018

Service, quality and satisfaction- what else do you need? Mike Lavrenchik (as well as the whole crew at Hagerstown- Tony, Barry and Rob) is the epitome of professionalism and customer service. He truly makes More

by bnlavorgna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik, Tony Mills
Feb 05, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for this amazing review, we are thrilled to know just how much of a great experience you have had with or sales staff. Please let us know if there is anything we can do to further assist you.

February 01, 2018

Unusually good experience Overall, the staff and was highly professional and knowledgable. Barry London was super to work with. He dealt patiently with our many questions, and More

by svbodman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Feb 02, 2018 -

Mercedes-Benz of Hagerstown responded

Welcome to the Mercedes-Benz of Hagerstown family, we thank you for your business!

January 30, 2018

Good people to work with Both Rob Edmonds and Tony Mills are very professional, had a good buying experience and was treated great with my purchased at Mercedes Benz of Hager More

by Profile 1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Feb 02, 2018 -

Mercedes-Benz of Hagerstown responded

We are glad to hear that you had an amazing experience with our staff here at Mercedes-Benz of Hagerstown.

January 26, 2018

Always a great experience Our experiences have always been great. That is the reason we keep coming back. Barry was great to work with, as was Tony. Justin, as always, has been More

by bhenryfire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Jan 26, 2018 -

Mercedes-Benz of Hagerstown responded

We appreciate this feedback! Thank you for continuing to buy from Mercedes-Benz of Hagerstown.

January 25, 2018

I purchased a used Dodge truck I worked with Mike Lavrenchik and he was great. Mike was very helpful in getting the truck I was looking for, and he worked with me on getting a great More

by Amber Reisinger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik
Jan 26, 2018 -

Mercedes-Benz of Hagerstown responded

We are glad to know that Mike was able to get you a great deal! Thank you for choosing Mercedes-Benz of Hagerstown.

January 24, 2018

great customer service great sales staff, helpful and friendly very knowledgeable this is my second car from here, i'll be back in a few years all members from the team p More

by ric1899
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for continuing to be such a loyal customer! If there is anything we can do to further assist you please let us know.

January 22, 2018

Always the best car buying experience We purchased our third vehicle from Mercedes of Hagerstown recently. Every experience has been stress free. Most other dealers make the process unne More

by Repeat Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Gillions
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Himmelwright
Jan 24, 2018 -

Mercedes-Benz of Hagerstown responded

Wow! Thank you so much for this amazing review, we are so thrilled to know that you had the best experience with our dealership. If there is anything we can do to help you further please let us know!

January 20, 2018

Best car buying experience! By far the best experience I've had while purchacing a vehicle. Big thanks to Rob and Tony!! First class facilities. Free donuts and drinks a bonus. C More

by MB fan
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Jan 22, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for recommending us, we are glad to know that you had an excellent experience with Rob and Tony.

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