Mercedes-Benz of Hagerstown

2018 G550 Purchase As always, easy and great experience. Unlike most other dealers. Barry London did an exceptional job, including explaining all the "gee wiz" stuff on As always, easy and great experience. Unlike most other dealers. Barry London did an exceptional job, including explaining all the "gee wiz" stuff on the new vehicle. Have and will continue to recommend them (and their Service department) to others. Wish I could move them to Winchester, VA ! More

Purchase of 2015 S550 Sedan 12/18/17 As you are aware both Jean and I are quite familiar with the automobile business and we are both extremely pleased with our association of Mercedes Be As you are aware both Jean and I are quite familiar with the automobile business and we are both extremely pleased with our association of Mercedes Benz of Hagerstown with particular thanks to Rob Edmonds in Sales and Alex Folz in Serivce. Normally trading and buying cars is a somewhat difficult operation but Rob Edmonds makes it a pleasant experience so much so we have returned for more of the same. He handles us very professionally and responds quickly to any requests or questions we may have. All the employees we have met at the dealership have been very kind and helpful and we would have no hesitation in recommending your services. More

Atypical Car Bying Experience Mike Lavrenchik and Tony Mills helped make buying a new car quick and painless. Mike's dedication to customer service and Tony's "Down to Earth" atti Mike Lavrenchik and Tony Mills helped make buying a new car quick and painless. Mike's dedication to customer service and Tony's "Down to Earth" attitude helped me make my purchase without typical sales pressure tactics. Mike was a joy to deal with and helped expedite the process, delivering a squeeky clean vehicle and earning a grateful customer. Tony kept the financing process moving and easy to understand. They really made it easy. More

Excelent customer service Mike Lavrenchik was excellent in processing my purchase he made the process very smooth. Was super friendly The showroom was in beautiful décor and s Mike Lavrenchik was excellent in processing my purchase he made the process very smooth. Was super friendly The showroom was in beautiful décor and super clean .Excellent waiting area with nice amenities Ed Ratliff More

New car purchase Salesman and other staff were very attentive and helpful. Mike, the sales rep spent a significant amount of time preparing cars to be test driven to Salesman and other staff were very attentive and helpful. Mike, the sales rep spent a significant amount of time preparing cars to be test driven to then orienting me to all the features of the car that was purchased. Overall a very positive experience. More

Service Experience at Drivemb Alex Folz and Pierce Miller my service advisors were very helpful and friendly. Took their time to explain the issue. repair was done in time farme as Alex Folz and Pierce Miller my service advisors were very helpful and friendly. Took their time to explain the issue. repair was done in time farme as explained. More

Pure pleasure Our first Mercedes experience and purchase was smooth, pleasant and makes us proud to be in the Mercedes family! Already planning for our Mercedes-Ben Our first Mercedes experience and purchase was smooth, pleasant and makes us proud to be in the Mercedes family! Already planning for our Mercedes-Benz fleet. More

Always an Easy Experience! I think over the years our family has gotten 10 vehicles from Mercedes Benz of Hagerstown. While the models have varied over the years, the buying ex I think over the years our family has gotten 10 vehicles from Mercedes Benz of Hagerstown. While the models have varied over the years, the buying experience and service have remained consistent. It has always been friendly, professional, and enjoyable! From the time that we put the order in with Mike for the vehicle, we received constant email updates from him personally ranging from when the car went into production to the time it was on its way to the Baltimore Port. On the day I took delivery, Tony had everything ready for me to sign and Mike gave me a complete tutorial on the vehicle. Mike understood that many of the features I would already know from having previous vehicles, he focused more on the new features and also how to properly work the convertible top. While the buying experience is always great at this dealership, its the service after the sale that keeps you coming back. You will not find better people to work with than Alex Folz and Marty Gillions. More

Excellent Service! Looking to purchase my first Mercedes, I was hesitant walking onto the Mercedes sales lot but Rob was very patient and answered all my questions. I w Looking to purchase my first Mercedes, I was hesitant walking onto the Mercedes sales lot but Rob was very patient and answered all my questions. I was looking at a different make of car but I did not feel the dealership cared about by business. Rob was very professional and wanted to make sure I selected the right car for me. Once a decision to purchase was made Tony was very helpful in reviewing all the financial documents. Rob took the time to show me the important features of the car and how they work. I could not be happier with my car and will recommend Mercedes of Hagerstown to my friends. Mark and Shelley More

Happy customers This was our best car buying experience. Rob was responsive and always professional. Tony got us through the paperwork quickly. It was truly a pleas This was our best car buying experience. Rob was responsive and always professional. Tony got us through the paperwork quickly. It was truly a pleasure purchasing from this dealership. More