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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,505 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,505 reviews

September 17, 2018

Excellent Buying Experience Our salesman, Barry London, was very knowledgeable and answered every question. The negotiations were easy and we felt taken care of, vice ripped off. More

by Cimiclady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Sep 18, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you so much for sharing your experience with us! We are happy to hear that Barry was able to answer all of your questions. If we can help with anything else, please let us know. Have a great day!

September 17, 2018

Excellent Car Leasing Experience I recently leased my ninth vehicle from Mercedes-Benz of Hagerstown. Barry London was a pleasure to deal with through every step of the lease process More

by zentzl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Sep 18, 2018 -

Mercedes-Benz of Hagerstown responded

Congratulations on your new vehicle! We are happy to hear that our team was able to assist you in finding the perfect ride. We appreciate you taking the time to share your experience with us! Please let us know if we may assist with anything in the future, we would be more than happy to help!

September 10, 2018

Purchased a Car Service was pleasant and fun! I met Mike Lavrenchik to see a particular car and never once did I feel pressured to purchase or look at any other vehic More

by JoanS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lavrenchik
Sep 10, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for your kind words and terrific feedback, Joan! We always want our customers to have a great experience, and we are happy to hear that our team was able to assist you. If we can help with anything else, please let us know!

September 10, 2018

Excellent service and best car buying experience ever. I found the vehicle I wanted online and sent a request for information. Mike Lavenchik contacted me that day and we quickly discussed a price and cam More

by Jackie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik
Sep 11, 2018 -

Mercedes-Benz of Hagerstown responded

Hi Jackie! We are so happy to read such a great review about your experience! We always strive to provide an exceptional experience we are are happy to hear than you enjoyed your visit. Please feel free to reach out if you have any questions or if we can help with anything in the future. Take care!

September 10, 2018

quick and easy I saw a car online at mb of hagerstown and went to look at it , a salesman was right out (Barry) he was very knowledgeable and friendly. I intention More

by dr olds
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Sep 10, 2018 -

Mercedes-Benz of Hagerstown responded

We are so happy to hear of your great experience! Please let us know if we can assist with anything in the future! Take care!

September 08, 2018

Smooth experience This dealership in Hagerstown, MD is the best!! I have never had such a smooth experience buying a car in my life. xxxxxxto all the staff at Mercedes More

by S.Rock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for the amazing recommendation! Your feedback means a lot to us and we truly appreciate you taking the time to share your experience. If we can help with anything else, please let us know! Take care!

September 08, 2018

Great experience! Thank you Rob, Mike, and Tony for a fun car buying experience. Your knowledge of the Mercedes SUVs was extremely helpful. I never felt pressured to ma More

by Shelley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lavrenchik, Tony Mills
Sep 10, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for your kind words, Shelley! We are thrilled to hear about the experience you had with Rob, Mike and Tony! We will be sure to share your review with them. If we can help with anything in the future, please do not hesitate to reach out!

September 02, 2018

PD DeHaven Wonderful experience. Wife happy. Should have bought lunch. Clean dealership. Nice employees. Easy to work with. Convenient location to Wincheste More

by Pgd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marty Gillions
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for taking the time to leave us this excellent feedback about your experience!

August 31, 2018

Great deal excellent service!! Friendly dealership with great customer service. Rob Edmonds took care of me and got me just what I was looking for. This is the third purchase from More

by Jmt083142
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for the great review! We are happy to know that you had a excellent experience.

August 28, 2018

Nice to work with Pulled into dealership with no intention to purchase. Woody came out and was very cordial and talked about benefits of Mercedes. I had not driven one More

by Eric
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Woody OBrien
Sep 06, 2018 -

Mercedes-Benz of Hagerstown responded

We are happy to hear about the great customer service that your received at our dealership!

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