Mercedes-Benz of Hagerstown

Outstanding experience After working with Justin and his team over the last couple of months to special order my new GLE coupe, I have consistently been impressed by their c After working with Justin and his team over the last couple of months to special order my new GLE coupe, I have consistently been impressed by their commitment to service, product knowledge, and how easy they are to work with during this process. After working with them remotely, meeting them in person during delivery was a truely outstanding experience. I can’t recommend this dealership enough. More

Friendly, Pressure-Free, Welcoming and Knowledgable I had been driving a 2005 Acura TL Manual with 269,000 miles. It was time for a new car! I began looking around and looked at several makes and models I had been driving a 2005 Acura TL Manual with 269,000 miles. It was time for a new car! I began looking around and looked at several makes and models. I had narrowed it down to a 2016 Acura TLX that was a dealer loaner car but still needed to test drive a a 2018 CLA250 and 2017 C300. Both of these were MB of Hagerstown loaner cars that were now available. I had exchanged emails for about a week with Barry London. Barry was extremely responsive and provided answers and information. After watching several hours of YouTube videos ( :-) ) , I setup a time to visit the dealership. When I arrived, I immediately felt welcome and was offered some beverages and even a donut! I passed on the donut. I was also given a brief tour of the dealership. Barry had already pulled out the two cars and they awaited a test drive. After some initial paperwork and discussion, Barry and I set out for the ride(s). Before we drove, Barry took the time to explain the quality, features and functions of the cars and explained some of the differences (besides $) between the models. We set out with the CLA first and put it through its paces. Back at the dealer, we swapped cars and took the C300 out on the same ride. When we arrived back, we started to discuss prices, terms etc. and even investigated a few other loaner cars coming available in the coming weeks. After some discussion, I had Austin run my credit check so that we all would know what we were dealing with -- real numbers. The credit check took maybe 15-20 minutes and Tony came out with the numbers. My rate was fantastic and it was painless - banks were aggressive in winning my business I guess. I then decided to take the CLA250 out for another ride - Barry let me go alone and told me to grab lunch if I wanted. I appreciated that gesture. I just rode for another 30 minutes or so and returned. My decision was made -- CLA250. While the C300 rode very nice and clearly had some amenities that the CLA did not, I really like the lines of the CLA and the sportier ride/feel. Yes, maybe not as "soft" or "smooth" but I like that. We discussed price and my trade-in (of my 269K mile car -- ha!) and agreed on a fair price and financing term. I waited a bit for the final paperwork to be completed. Barry and I wrapped that up and then I met with Tony (Finance) to review the paperwork and discuss several "add-ons". No real pressure, and I did decide on the pre-paid maintenance - yes, it was rolled into the load so I am paying a few percentage points on that, but I did save 6% in sales tax if I had not pre-paid and I don't have to worry for a couple years about scheduled maintenance. All signed and ready to go.... Barry removed my old tags, put the new tags on and upon my request removed the MB license plate holder and the dealership sticker (I don't like them). Thanks for doing that. The CLA was all cleaned up, mats put down and Barry had a few goodies for me. Two MB Branded key straps and a 2 POUND bar of Belgium Chocolate with a surprise -- you will have to buy a MB from Hagerstown to know what the surprise is. Barry then helped me pair my phone and setup Apple CarPlay....I was off. Deal done. Feeling good about the experience and that I was given a fair deal without any pressure. When all was said and done, I was at the dealership for about 4 hours -- TOTAL -- and it didn't feel that long or too stressful. I hope to have many years of enjoyment from my 2018 CLA250 and will definitely consider MB of Hagerstown for my next purchase and for my service. Thank you to the entire staff for a professional and streamlined experience. David More

Great Experience The sales team went above and beyond to get me in the car I wanted. Overall I’m happy I chose Mercedes-Benz of Hagerstown to find my car. Thanks, gu The sales team went above and beyond to get me in the car I wanted. Overall I’m happy I chose Mercedes-Benz of Hagerstown to find my car. Thanks, guys! More

My Dream Car We just purchased our third car from Michael Lavrenchik and I can't say enough about how well he has treated us over the eleven years we have been wit We just purchased our third car from Michael Lavrenchik and I can't say enough about how well he has treated us over the eleven years we have been with him. Kudos to the service team that keeps our vehicles in superb running order. More

Leasing Experience I really liked being able to communicate and get deal locked down via text and email. The deal was fair and Rob didn't use high pressure sales tactic I really liked being able to communicate and get deal locked down via text and email. The deal was fair and Rob didn't use high pressure sales tactics during our discussions. More

New car purchase We have purchased numerous cars from Yonger over the years. Our experience has always been excellent. Dealing with Barry was a pleasure. He was comple We have purchased numerous cars from Yonger over the years. Our experience has always been excellent. Dealing with Barry was a pleasure. He was completely knowledgeable of all the models we considered and very accommodating during the entire process. More

Super excited This is my second Mercedes I bought from the Hagerstown Dealership. I am very happy with the treatment I received from the Sales team. Mike and Rob ma This is my second Mercedes I bought from the Hagerstown Dealership. I am very happy with the treatment I received from the Sales team. Mike and Rob made my day with their excellent customer service. They treated me very well. I would recommend this dealership for sure. My service guy Pierce is fantastic. More

Great service! From start to finish including test drive, I was done and driving off in 2 hours. They communicate well throughout the process and are extremely effic From start to finish including test drive, I was done and driving off in 2 hours. They communicate well throughout the process and are extremely efficient! Awesome experience! More

MB of Hagerstown provides superb, fair, & efficient service. We test drove a couple of Mercedes Benz in the morning, picked the one we wanted, and, after a timely financing and purchase, drove it home in time fo We test drove a couple of Mercedes Benz in the morning, picked the one we wanted, and, after a timely financing and purchase, drove it home in time for lunch. We appreciated the transparent process, and getting the value in a car they sold us below the KBB price. The experience was quite different from other dealers, where we purchased before and did not get home until after dark (wasting so much time haggling to get a fair price). More

Its worth the drive. This is my second purchase from MB of Hagerstown, its certainly not the closest dealership to me, I live in northern VA but the team and service make This is my second purchase from MB of Hagerstown, its certainly not the closest dealership to me, I live in northern VA but the team and service make it worth the drive. You can expect a very different experience than that of the DC Metro dealers where they focus on volume of sales and want you in and out fast. These guys are customer first and family friendly, they have a kids playroom, attentive staff, and loads of patience. At one point my son who's about 18 months was crying, Tony walked by and started a quick game of peekaboo as a welcome distraction that ended in smiles. Barry was very helpful allowing us to explore several vehicles and waking through the features and tradeoffs of each. With our growing family I had a punch list of needs and with that we were able to land on a vehicle that will be a valued resource for years to come. The negotiation process was friendly and fair and with Austins help the paperwork was a smooth process and didn't suck hours from my day. Overall very happy with the purchase and the service. Will do business here again. More