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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,495 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,495 reviews

September 06, 2017

A Worth While Experience!! Since we place a lot of miles on our vehicles, we were looking for a "good" used car that we would not depreciate at an increased rate, and be a car t More

by Traveling Grandmother
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2017 -

Mercedes-Benz of Hagerstown responded

We are pleased to hear that we made the buying process so smooth and easy for you the first time that you decided to come back! Thank you for being a great loyal customer.

September 03, 2017

Very Smooth Transaction!!! Rob was great to work with. No pressure at all the day that I stopped at the dealership. Even after the purchase, Rob has followed up to see how I lik More

by Jimmygreen2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2017 -

Mercedes-Benz of Hagerstown responded

Thank you for this review, we are very happy to hear about your great experience with Rob and our sales team. It is great to have you in the Mercedes family!

September 01, 2017

Very good!! Barry did a wonderful job. Felt very comfortable in purchasing my new car. Very knowledgeable, informative and friendly. I would highly recommend B More

by pam123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2017 -

Mercedes-Benz of Hagerstown responded

Thank you for your kind words, the whole team here at Mercedes-Benz of Hagerstown appreciates your business!

August 30, 2017

Very good, customer friendly dealership The car I bought was meticulously detailed. The description of the car and its history was the most informative I have ever seen A very thoughtful t More

by walter706
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik
Aug 31, 2017 -

Mercedes-Benz of Hagerstown responded

Wow! Thank you for this amazing review. We always strive to provide the best buying experience and we are glad to hear we did just that!

August 28, 2017

Over the phone purchase Martin is the best. I had to purchase the car over the phone, fly from Pittsburgh (he picked me up at the airport) and drove me back to the dealersh More

by mercedese550
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Jones
Aug 29, 2017 -

Mercedes-Benz of Hagerstown responded

Thank you for this amazing review, going above and beyond is what great customer service is all about. We hope that your wife loved her birthday present!

August 24, 2017

Great service from Rob Edmonds! Rob Edmonds was my salesman. He was extremely friendly and very knowledgeable. He was really helpful at assisting me in buying my first car. He was al More

by Hannah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2017 -

Mercedes-Benz of Hagerstown responded

Thank you for letting us know about your great experience here at Mercedes-Benz of Hagerstown. We always strive to provide a stress free buying environment and we are pleased to hear that Rob and Justin did just that!

August 21, 2017

Stress Free and Low Key Rob was personable,knowledgable,and efficient.The same can be said about Austin and Justin.A great experience at a great dealership!Of course,I knew a More

by It's All Good
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2017 -

Mercedes-Benz of Hagerstown responded

Always a pleasure working with you as well!

August 21, 2017

Barry is Awesome! I try to avoid visiting car dealerships and car sales people. I normally try to do everything on line or by email in advance of visiting the dealersh More

by Tink
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2017 -

Mercedes-Benz of Hagerstown responded

Great hearing you for it a pleasant experience. It was a pleasure working with you!

August 19, 2017

Rob was great. Great service! Explain everything thoroughly. Not pushy and a joy to work with! I will be back! Rob explained all the functions of the car! More

by JohnHull11428
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2017 -

Mercedes-Benz of Hagerstown responded

Happy to have you part of the family here, John!

August 19, 2017

Awesome car purchase What an awesome car buying experience!' Rob was beyond helpful. I knew what I was looking for but was sure if I wanted a truck or car that I really li More

by C300DIVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2017 -

Mercedes-Benz of Hagerstown responded

We hope you are loving your C300! Thank you for choosing us. :)

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