Mercedes-Benz of Hagerstown

Super easy to work with Came in with a different brand for trade and received a quick very fair evaluation and overall deal. Extremely painless the way car buying should be. Came in with a different brand for trade and received a quick very fair evaluation and overall deal. Extremely painless the way car buying should be. Rob my sales guy and CJ were both great to work with. I will be a repeat customer. More

Best experience EVER!!! I saw a used car on line that I understand was traded for a Mercedes. After doing a little research on my own I used the Internet and got a quick re I saw a used car on line that I understand was traded for a Mercedes. After doing a little research on my own I used the Internet and got a quick response from Rob Edmonds. I continued having questions throughout the week and he was patient with me AND provided ALL answers in a timely manner. He came to my home and drove me to the dealership which was 2 1/2 hours away. He was very pleasant and a delightful person to talk with. I will definitely do business with Rob and the dealership. They are top notch!! More

Very Satisfied With Our New Vehicle Experience. We arrived this morning with a 2008 E350 wagon that needed some work, and left with a 2015 M350 that better suits our needs. We have been customers fo We arrived this morning with a 2008 E350 wagon that needed some work, and left with a 2015 M350 that better suits our needs. We have been customers for many years, and today's experience certainly ratified our choice of dealership. From a quick, honest appraisal of our old vehicle's condition to fair financing terms for the new choice, we were treated like family, and enjoyed a very pleasant transaction. All of the staff seemed genuinely interested in our satisfaction with our choice, and helped us reach the best decision. Our salesman, Mr. London, was very knowledgeable about the new vehicle and was willing to spend as much time as needed to acquaint us with every aspect of our new purchase. Thank you very much! More

Worth the drive What a great place to do business with. I live in upstate New York, found the car on auto trader and true car, and negotiated the deal via email and t What a great place to do business with. I live in upstate New York, found the car on auto trader and true car, and negotiated the deal via email and text. How simply is that? Barry London answered all my questions, was very professional and exemplified true customer service. Barry also spent a couple of hours showing us all the features this car had to offer. We appreciated that. C J Brown was pleasant and efficient, making the financial transactions quick and easy. A super experience. Thank you, Sincerely, Jeff and Maureen Gray More

Very fast and efficent team. Communication and expertise and interest in helping find and purchase our vehicle was amazing! Thank you Rob for using current technology in expediti Communication and expertise and interest in helping find and purchase our vehicle was amazing! Thank you Rob for using current technology in expediting our purchase. More

My family is now a Mercedes-Benz of Hagerstown family How do i describe my experience in a few words with MB of Hagerstown? OUTSTANDING! From the moment you walk in, till the moment you drive away in you How do i describe my experience in a few words with MB of Hagerstown? OUTSTANDING! From the moment you walk in, till the moment you drive away in your dream car, they will cater to your every need, answer any question , follow up on promised items and complete the entire process in an efficient, professional, courteous and pleasant way. Rob, the sales adviser, is a no pressure, courteous and attentive peron. he answer every little question i had, no matter how insignificant, and then got me the answer to questions that were outside his realm. Gave me a fair price for my trade, a very good deal on my S 550 4Matic , and addressed all the concerns i had in a satisfactory matter, getting involved all the departments necessary, such as finance, service and management. And let's be honest. Why are you going to Mercedez Benz of Hagerstown? To get a good deal. and they will make it happen! They did it for me, and that means i will go back here for my next car, and suggest my friends and family do the same if they want to be happy with their next car purchase. CJ in finance gave me several options thru different banks and sent me 10 emails in 10 minutes! If that is not follow up, attention to detail and willingness to assist, then i don't know what it is. Definitely recommend her working the numbers for you , as they might be able to beat or your bank or Credit Union. And finally Justin, GM took the time to listen to my concerns raised by an independent inspection, addressed all the issues and made a more than fair concession to get the deal done. I will be back for service, tires and breaks as well as my next Mercedes, when the time comes. Stop searching around and once you find the vehicle you like on their website or lot, go in knowing you will get a good deal, get treated nice and walk away smiling in your new car. More

Tough car month just turned into the BEST car experience ! From my first phone call with Rob Edmonds, I knew I was going to be taken care of with the purchase of our fourth Mercedes Benz. We lost my wife's fav From my first phone call with Rob Edmonds, I knew I was going to be taken care of with the purchase of our fourth Mercedes Benz. We lost my wife's favorite car , her E350 Bluetec , when she was in a bad car accident less than two weeks ago and Rob has made every effort possible to get my new car delivered personally while my wife is recovering in a wheelchair . I really have had no time to spend on a car purchase with all of the hospital and accident issues , so my confidence in the brand and the care he has given our situation are without question the reason we buy Mercedes Benz ! Next he his going to focus on trying find a replacement for the one that was totaled in the accident for my wife, who will never own anything else since her life was saved by all the Benz protection features in her car. More

"Another Great Experience at Mercedes-Benz of Hagerstown" For those new car buyers that dread the long drawn out process of looking for a new car and sealing the deal try Mercedes-Benz of Hagerstown, yo For those new car buyers that dread the long drawn out process of looking for a new car and sealing the deal try Mercedes-Benz of Hagerstown, you'll be happy with the experience! On this particular Saturday morning I was "looking" at different vehicles that could transport a wheelchair. Absolutely was just surveying the many vehicles when this very professionally attired lady, Chandra Dickson, asked if she could help, no, I'm just looking this morning. All by the way, I have allegiance to the "big guy" close to the isle in the showroom, couldn't remember Mike's name. Well, within moments out walked Mike Lavrenchik, I explained what had just happened, and, asked what type of vehicle would be best to transport a wheelchair, Within moments several trunk lids were up, and there was my favorite color, an E-Class 350 4M, Sports Model, Polar White with everything I wanted on a car!! Mike was really great to work with in all phases of the purchase!! Just so happened that Justin Harbert was working and could determine a trade in value for my 2 cars, one of which I bought at the Dealership in 2006 an ML350, where I found the "greatest service department" on the planet!! Please note: The Service Department and the quality of the automobile is why I came looking on this Saturday morning. Justin made the numbers work and CJ Brown was amazing at getting the paperwork done in such a expeditious manner. “Not just one person was responsible for this purchase, it took an entire Dealership!” More

Good experience This was our first purchase from Mercedes-Benz and we were treated like long time customers. Rob was very patient and really helped us with the proces This was our first purchase from Mercedes-Benz and we were treated like long time customers. Rob was very patient and really helped us with the process. More

First Mercedes purchase and the experience really shows This was my first car purchase let alone my first Mercedes purchase. Working with Barry and CJ made it very easy and an enjoyable experience, They wer This was my first car purchase let alone my first Mercedes purchase. Working with Barry and CJ made it very easy and an enjoyable experience, They were very flexible and very knowledgeable. I would recommend them any day. More