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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,359 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,359 reviews

May 04, 2016

Found on Auto Trader Certified Pre-owned I had been searching for a specific MB GL 550 in color, style, options etc. Found the car in Hagerstown from Auto Trader. Spoke to my local MB Rep in More

by JW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Dickson
May 04, 2016 -

Mercedes-Benz of Hagerstown responded

I think you have won the long distance award. Thank you for the opportunity to show you the GL 550 and for sharing your unique experience in this review. Chandra has a wonderful personality and like all of our team members, takes great pride in providing an exceptional experience. We wish you all the best and many happy miles in your GL550. Please give us a call if we can answer any questions for you. Regards, Justin Harbert GM-Mercedes Benz of Hagerstown

May 03, 2016

First Class Superior! The entire process from being greeted at front desk, being informed of available additional protection packages, test drives, to vehicle being deliver More

by Dee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All employee interactions were superior. , Michael Lavrenchik
May 04, 2016 -

Mercedes-Benz of Hagerstown responded

We are happy to have had the pleasure to work with you, and to help you make the best decision on the vehicle that is right for you. Our team strives to provide the very best in customer service, every customer, every time! Thank you for sharing your experience in this review and letting us know that we delivered and exceptional experience for you. Please don't hesitate to give us a call if we can be of further assistance. All the best to you, Justin Harbert GM-Mercedes Benz of Hagerstown

May 03, 2016

2016 Mercedes Benz GLA - Christina Gerlach Thank you Mercedes Benz of Hagerstown and Barry London for an unforgettable experience in purchasing my new GLA. Beautiful vehicle! My husband and I More

by Christina Gerlach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2016 -

Mercedes-Benz of Hagerstown responded

Thank you very much for the opportunity to help you with your GLA purchase. We certainly appreciate the distance you have traveled to work with our team. If there is anything that we can help you with or answer any questions you may have on the features of your GLA, please give us a call; we are here to help. Thank you for sharing your experience in this review and for your recommendation. Wishing you all the best, Justin Harbert GM-Mercedes Benz of Hagerstown

May 01, 2016

**Mercedes C300** This is our second vehicle we have purchased from Mercedes Benz of Hagerstown. We've also had the pleasure of working with Barry a 2nd time. He's the More

by turtlesoup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2016 -

Mercedes-Benz of Hagerstown responded

Thank you for putting your trust in Barry and our team once again. We appreciate the opportunity to help you with all of your Mercedes Benz needs. As you know, we are just a phone call away if you need any assistance. Thank you for sharing your experience in this review. All the best, Justin Harbert GM-Mercedes-Benz of Hagerstown

April 25, 2016

First class experience Rob and his supporting staff were knowledgeable, helpful and great! The S class is an unbelievable ride and the car has every feature I could imagine. More

by Joel T Headley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2016 -

Mercedes-Benz of Hagerstown responded

We are so glad to hear that you are enjoying your new S Class Benz. Thank you for putting your trust in Rob and our team to help you with your purchase, and for sharing your experience in this review. Feel free to contact us at any time if we can be of further assistance. Wishing you all the best, Justin Harbert GM-Mercedes Benz of Hagerstown

April 25, 2016

"Best Vehicle Purchase Ever!" I've wanted a Mercedes as long as I can remember. I came back for another test drive when we were ready to make a purchase. Barry London made the expe More

by Kristine Hillyard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Brown
Apr 25, 2016 -

Mercedes-Benz of Hagerstown responded

Welcome to our Mercedes-Benz of Hagerstown family; and to the Benz Owner family as well! We are so happy that you chose MBofHagerstown when it was time for your purchase! I know that Barry took great care to explain all the features of your new vehicle, but if you should have any questions please don't hesitate to give us a call or stop by. Thank you once again for the opportunity to help you with your purchase and for sharing your experience in this review. Wishing you many happy miles, Justin Harbert GM-Mercedes Benz of Hagerstown

April 24, 2016

Excellent My wife and I have purchased 9 high-end vehicles from them since the early 2000s. Each transaction was great, as is the service. This time was no exce More

by anoia2744
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2016 -

Mercedes-Benz of Hagerstown responded

We greatly appreciate the fact that you have put your trust in our team here at Mercedes Benz of Hagerstown time and time again. And we certainly value your feedback in this review. As you know, we are here for you should you have any questions regarding the features of your new car. Thank you once again for your loyalty. Wishing you all the best, Justin Harbert GM-Mercedes Benz of Hagerstown

April 24, 2016

Best car buying experience ever. So simple ,test drive love it. Sign and drive. I'm from vermont was visiting Pennsylvania. Test drove the car of my dreams just for fun. Planned on or More

by paul lavoie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : CJ Brown
Apr 25, 2016 -

Mercedes-Benz of Hagerstown responded

Vermont...you may just be our longest distance customer. Welcome to our Mercedes Benz of Hagerstown family. We are so happy that you stopped in just for a test drive. And thank you so much for sharing your experience in this review. Your feedback is very important to us! Please don't hesitate to give us a call if you have any questions on the features of your new car. Wishing you many happy miles, Justin Harbert GM-Mercedes Benz of Hagerstown

April 22, 2016

surprisingly fun I had been dreading the job of looking for a new car. Barry listened to what I was looking for and had two cars ready for me to try out. Easy to pic More

by ann7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Sherman
Apr 22, 2016 -

Mercedes-Benz of Hagerstown responded

Car buying can definitely be a daunting task, but here at Mercedes Benz of Hagerstown we aim to provide an enjoyable experience in a relaxed atmosphere. Thank you for letting us know in this review that Barry delivered on that goal. We appreciate the opportunity to help you with your purchase. Please don't hesitate to give us a call if we can be of further assistance. Wishing you many happy miles, Justin Harbert GM-Mercedes Benz of Hagerstown

April 21, 2016

Awesome! Best Experience Ever! Very attentive, made sure I found my dream car!! Helped me through the whole process!! Chandra was the best salesperson I've ever worked with! More

by lorabane
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chandra Dickson
Apr 22, 2016 -

Mercedes-Benz of Hagerstown responded

Thank you so much for sharing your Mercedes Benz of Hagerstown experience in this review. Feedback such as yours is important to us, as we continually strive to provide the very best in customer service. Sounds like Chandra definitely delivered for you. Please know that we are just a phone call away if you have any questions on your new Benz. Wishing you many happy miles! Justin Harbert, GM-Mercedes Benz of Hagerstown

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