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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,362 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,362 reviews

April 24, 2016

Best car buying experience ever. So simple ,test drive love it. Sign and drive. I'm from vermont was visiting Pennsylvania. Test drove the car of my dreams just for fun. Planned on or More

by paul lavoie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : CJ Brown
Apr 25, 2016 -

Mercedes-Benz of Hagerstown responded

Vermont...you may just be our longest distance customer. Welcome to our Mercedes Benz of Hagerstown family. We are so happy that you stopped in just for a test drive. And thank you so much for sharing your experience in this review. Your feedback is very important to us! Please don't hesitate to give us a call if you have any questions on the features of your new car. Wishing you many happy miles, Justin Harbert GM-Mercedes Benz of Hagerstown

April 22, 2016

surprisingly fun I had been dreading the job of looking for a new car. Barry listened to what I was looking for and had two cars ready for me to try out. Easy to pic More

by ann7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Sherman
Apr 22, 2016 -

Mercedes-Benz of Hagerstown responded

Car buying can definitely be a daunting task, but here at Mercedes Benz of Hagerstown we aim to provide an enjoyable experience in a relaxed atmosphere. Thank you for letting us know in this review that Barry delivered on that goal. We appreciate the opportunity to help you with your purchase. Please don't hesitate to give us a call if we can be of further assistance. Wishing you many happy miles, Justin Harbert GM-Mercedes Benz of Hagerstown

April 21, 2016

Awesome! Best Experience Ever! Very attentive, made sure I found my dream car!! Helped me through the whole process!! Chandra was the best salesperson I've ever worked with! More

by lorabane
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chandra Dickson
Apr 22, 2016 -

Mercedes-Benz of Hagerstown responded

Thank you so much for sharing your Mercedes Benz of Hagerstown experience in this review. Feedback such as yours is important to us, as we continually strive to provide the very best in customer service. Sounds like Chandra definitely delivered for you. Please know that we are just a phone call away if you have any questions on your new Benz. Wishing you many happy miles! Justin Harbert, GM-Mercedes Benz of Hagerstown

April 20, 2016

O-mazing!! I have heard horror stories about how people have spent hours and hours in a dealership haggling and waiting. This was the total antithesis of that ki More

by wlumpkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2016 -

Mercedes-Benz of Hagerstown responded

Welcome to our Mercedes Benz of Hagerstown family; we are very honored for the opportunity to help you with your Benz purchase. Our philosophy is that it should always be an enjoyable and hassle-free experience. While sometimes there are items to work around, our team has the entire process down to a science. Definitely a positive team effort! Please don't hesitate to give us a call if we can be of further assistance. Thank you for sharing your experience in this review. Wishing you many happy miles, Justin Harbert GM-Mercedes Benz of Hagerstown

April 19, 2016

After hours car purchase My fiancee and I were at another dealership when I decided to check online (on my mobile device) to find the car I was looking for. I saw the vehicle More

by 1bizwiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2016 -

Mercedes-Benz of Hagerstown responded

We are happy to have been your choice in dealerships. Our team takes great pride in providing excellence in customer service. Thank you for sharing your experience in this review and letting us know that our team delivered the very best for you. Please know that we are just a phone call away if you have any questions about the features of your new vehicle. Wishing you all the best, Justin Harbert GM-Mercedes Benz of Hagerstown

April 18, 2016

great saturday ! Mike was very professional, friendly and knowledgeable. Everyone involved acted in a professional manner. Barry helped with removing the old license p More

by rhonda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lavrenchik, CJ Brown
Apr 20, 2016 -

Mercedes-Benz of Hagerstown responded

Thank you very much for sharing your experience in this review. We appreciate your feedback and giving us the opportunity to help you with your new car purchase. Please let us know if we can be of further assistance in anyway. All the best, Justin Harbert GM-Mercedes Benz of Hagerstown.

April 16, 2016

First purchase at Mercedes Benz of Hagerstown The experience that I had at Mercedes Benz of Hagerstown was the best buying experience that I have ever had. There was never any pressure to buy. The More

by Herb F
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CJ Brown, Shannon Dorian
Apr 18, 2016 -

Mercedes-Benz of Hagerstown responded

Welcome to our Mercedes Benz of Hagerstown family. Thank you for giving us the opportunity to help you with your purchase and for sharing your experience in this review. Please know that we are just a phone call away if you have any questions on the features of your new vehicle. Wishing you many happy miles, Justin Harbert GM-Mercedes Benz of Hagerstown

April 13, 2016

Mercedes GLE350 4/9/16 I'd just like to say ..." No way am I buying a new car today" . However.... Upon arrival at the dealership we were looking at an suv , my wi More

by Mikepryor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Brown
Apr 15, 2016 -

Mercedes-Benz of Hagerstown responded

Sounds like a win win situation...your wife got the GLE and you got an awesome hat! Just think how great your hat will look when you are driving down the road in your beautiful blue AMG. We are so glad that you stopped in to chat with Barry and to see how we could help you with your new car purchase. Thank you for taking the time to share your experience in this review; feedback such as yours is key to helping us provide the very best in customer service. Please know that we are just a phone call away if we can be of further assistance. Wishing you all the best, Justin Harbert GM-Mercedes Benz of Hagerstown

April 09, 2016

The most pleasant car buying experience EVER. I have bought more than 25 cars in my years as a driver. My wife said I should seek help. Anyway, I have a lot of experience in this field. Chandra More

by Warren Orey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Brown, Chandra Dickson
Apr 15, 2016 -

Mercedes-Benz of Hagerstown responded

Welcome to our Mercedes-Benz of Hagerstown family. With all of that car buying experience, I am sure you have plenty of good and not so good stories to share. That is why your experience here is very important to us. Our team strives to provide excellence in customer service, and we are honored to hear that our team is delivering just that. Thank you for the opportunity to help you with your purchase, and for sharing your experience in this review. Please feel free to stop by or give us a call if we can be of further assistance. All the Best! Justin Harbert, GM-Mercedes Benz of Hagerstown

April 08, 2016

Purchase experience Once again I cannot say enough about the car buying experience. Saw the car on the website, heard back from my sales associate Barry London shortly th More

by dgreenwald0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Brown
Apr 15, 2016 -

Mercedes-Benz of Hagerstown responded

We appreciate the opportunity to help you with your E350 purchase, and your sharing that experience in this review. Loyal customers such as yourself are what makes Mercedes Benz of Hagerstown a great place to work. Please know that we are just a phone call away if you need any assistance. Wishing you many happy miles, Justin Harbert GM-Mercedes Benz of Hagerstown

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