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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,362 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,362 reviews

March 14, 2016

Great service and ease I just purchased my second Mercedes from Shannon Dorian and Mercedes Benz of Hagerstown. It was super fast and easy!. Great service as always. I rec More

by jackkentgrove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Brown, Shannon Dorian
Mar 21, 2016 -

Mercedes-Benz of Hagerstown responded

Thank you so much for the opportunity to help you with your vehicle purchase. At Mercedes Benz of Hagerstown, we believe the process should be a smooth and efficient one. We appreciate you sharing your experience in this review. Please know that we are just a phone call away if you should have any questions on your new vehicle. Happy Motoring, Justin Harbert, GM-Mercedes Benz of Hagerstown

March 12, 2016

Excellent Dealership! I have been a customer of this dealership for more than 7 years now. I just purchased my second Mercedes from them today. The sales associate, Shann More

by horscrzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Himmelwright, CJ Brown, Shannon Dorian
Mar 21, 2016 -

Mercedes-Benz of Hagerstown responded

We are so happy to be your choice once again for your Mercedes Benz purchase! Our team strives to provide the very best in customer service by listening to our customer's wants and needs, then making suggestions that will ultimately lead to the vehicle that is just right for you! Thank you for that opportunity, and for sharing your purchase experience in this review. Please let us know if you have any questions on the features of your car. We are here to help in anyway that we can. Wishing you all the best, Justin Harbert, GM-Mercedes Benz of Hagerstown

February 28, 2016

Great experience I really had a wonderful experience with Rob and this dealership. They could not have been nicer. I made a road trip with my sister to buy a car and i More

by Grays
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2016 -

Mercedes-Benz of Hagerstown responded

We greatly appreciate you stopping by to see us and giving us the opportunity to help you with your purchase. I am so happy to hear that you are enjoying it. If we can answer any questions about the features on your car, or help you in any other way, please feel free to give us a call. Happy Motoring, Justin Harbert GM-Mercedes Benz of Hagerstown

February 27, 2016

Thoroughly satisfied A common weakness between me and my wife are Cars!!. We love them. We had an outstanding experience with our chicago benz dealership and I was in the More

by ckottidi7125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Brown
Mar 03, 2016 -

Mercedes-Benz of Hagerstown responded

We are certainly happy that you found us and are now a part of our Mercedes Benz of Hagerstown family! Rob and our entire team strive to provide an easy and enjoyable process with each purchase. Thank you for taking the time to let us know that we are delivering on that goal. Customer feedback is very important to us. Please let us know if we can be of further assistance. Wishing you all the best! Justin Harbert, GM-Mercedes Benz of Hagerstown

February 26, 2016

Outstanding service and knowledge at Younger Mercedes. We highly recommend Younger and specifically, Barry London in sales. He is so knowledge and helpful. Our experience was wonderful and we ate thrilled More

by Mcohen18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Brown
Mar 03, 2016 -

Mercedes-Benz of Hagerstown responded

We appreciate the opportunity to help you with your Mercedes Benz purchase. Please know that we are just a phone call away if you have any questions on your new vehicle. Thank you for sharing your Mercedes Benz of Hagerstown experience in this review. Wishing you many happy miles, Justin Harbert, GM-Mercedes Benz of Hagerstown

February 21, 2016

Number 1 Mike is very knowledgable, explains everything and was a great help in choosing a new car for me. I would highly recommend this dealership to anyone More

by MB Lover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik
Feb 22, 2016 -

Mercedes-Benz of Hagerstown responded

We thank you for sharing your purchase experience in this review, and for the opportunity to help you with your Benz purchase. Mike and our entire team take great pride in providing excellent customer service. It is always great to hear that we are spot on goal! I hope that you are enjoying your new Mercedes. Please know that we are only a phone call away if we can be of further assistance. All the best, Kristin McKenrick - Reputation Specialist at Mercedes Benz of Hagerstown

February 20, 2016

Barry is the best! I purchased my new GL 450 over a year ago. Barry was extremely helpful during the process and has continued to be available anytime ever since the pur More

by patentlygood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Himmelwright
Feb 22, 2016 -

Mercedes-Benz of Hagerstown responded

Most reviews come in after the sale and share only the purchase experience. Your review takes it one step further, sharing the follow up commitment that we live by here at Mercedes Benz of Hagerstown. We greatly appreciate your time in writing this review, and for putting your trust in our team! Please let us know if we can be of further assistance in any fashion! Wishing you many happy miles in your GL450, Kristin McKenrick-Reputation Specialist at Mercedes Benz of Hagerstown.

February 16, 2016

Super-Duper Service! Adam is always super friendly and very accommodating. Needed some emergency repairs to my vehicle and of course Adam was on top of things and is top n More

by spicy123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Adam Himmelwright
Feb 18, 2016 -

Mercedes-Benz of Hagerstown responded

While the terms "service & repair" can sometimes raise a little angst, Adam and our entire service team always seem to make folks feel at ease. Knowledgeable, dependable and friendly; skills that make Mercedes Benz of Hagerstown stand apart from the rest! We greatly appreciate you sharing your experience in this review. Please know that should you have any questions or concerns, we are just a phone call away. All the best, Justin Harbert GM-Mercedes Benz of Hagerstown

February 16, 2016

Awesome! This is truly what the car buying experience should be - fun, hassle free and a win win for dealer and buyer. Salesman Barry London is the best! G More

by GI Jayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2016 -

Mercedes-Benz of Hagerstown responded

While we certainly appreciate that you have other choices closer to home, we are very glad that you chose to make the trip to Mercedes Benz of Hagerstown. Barry has a knack for making the purchase experience enjoyable and stress free. If you have any questions about the features of your new car, or if we can help in anyway, please feel free to give us a call. Thank you for sharing your experience in this review. Wishing you many happy miles, Justin Harbert GM-Mercedes Benz of Hagerstown

February 15, 2016

No pressure, no games! Rob, CJ and the entire staff was wonderful to deal with. Easily the best vehicle purchase experience I've ever had...and I've owned many vehicles i More

by Dave D.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Brown
Feb 15, 2016 -

Mercedes-Benz of Hagerstown responded

Sounds like a win-win-win for everybody...You are happy; your customers have something to tease you about which I am sure makes them happy; all of which makes us very happy! Thank you for giving us the opportunity to help with your business vehicle needs, and for sharing your experience in this review. If you need anything, be sure to give us a call. We are here to help in any way that we can. Wishing you many happy miles in your "Utter Metris Madness" Justin Harbert GM-Mercedes Benz of Hagerstown

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