Mercedes-Benz of Hagerstown

A wonderful, simple, and low stress experience! We found the vehicle using USAA. This dealership is over a two hour drive from our home. We discussed and pretty much closed the deal over e-mail an We found the vehicle using USAA. This dealership is over a two hour drive from our home. We discussed and pretty much closed the deal over e-mail and phone, primarily with Nikole Ferguson with Rob Edmonds helping out later. It very, very good experience for us, as the buyers. Ms Ferguson made this a simple and low stress experience for us. The vehicle delivery experience with Mr Edmonds was also a good experience. Both well worth a Five Star rating. More

Best customer service experience ever My experience today was the best in customer service at a dealership I've had. I went in to look at a car today and left; very satisfied with my purch My experience today was the best in customer service at a dealership I've had. I went in to look at a car today and left; very satisfied with my purchase, the negotiation process, the deal offered and the car I left with. Even the conversations I had with them about life in general was a great experience. I think I just became a life long Benz driver:) More

Happy 😍 I had been thinking about buying another Mercedes but wasn't sure when. I had called and spoke with Michael Lavrenchik but still wasn't sure what I wa I had been thinking about buying another Mercedes but wasn't sure when. I had called and spoke with Michael Lavrenchik but still wasn't sure what I wanted! Women's decisions! I wanted a newer car with less miles, didn't have to be brand new. My concern was mileage. He found the perfect Mercedes for me! 2008 C300 4Matic with Mileage under 19,000 and the price was right. I wasn't able to get to the Dealership and Mr Lavrenchik brought my car to me at work!!!! Thanks again for all your help! M Russell More

Not the Norm How can I describe my experience? With the story. It's been 17 years since I've had a car payment, since 1999. That is not to say I haven't purchased How can I describe my experience? With the story. It's been 17 years since I've had a car payment, since 1999. That is not to say I haven't purchased a new car since then. It was just when I did purchase my last vehicle in 2006 I was blessed with the cash to pay for it outright. Thus, great anxiety accompanied my decision to purchase a new (new to me) vehicle. And, with my atypical taste in styles and brands, I wasn't the most motivated. My Saab convertible had given me 203,000 miles of enjoyable travels that included days of top down, music streaming in the sun and wind along many interstates. But the concern became whether it could deliver 100,000 more of highway driving. The Mercedes Benz GLK 350 Series caught my eye. It is a funky-looking SUV, almost like it has a personality (chuckles). And the fact that the body style had been discontinued made it even more intriguing. I like different. Poor Rob Edmonds of Mercedes Benz of Hagerstown, he didn't know what was about to hit him. Had he, he might not have approached me. But, Rob with his friendly, courteous, attentive, patient professionalism exceeded my expectations. As I conveyed my extensive criteria, asked many product and brand questions at random, I felt no pressure, no lack of sincerity. I concluded that whether I made a purchase or not, my experience at the dealership mattered. Because of this, all cynicism was placed aside. His willingness to be of assistance, timely communications and follow-through contradicted society's quick, fast and in-a-hurry. And I, for one appreciated it. I work in a deadline-driven business where there is little room to be off the mark. Consequently, equipped with info oozing out of my ears, I was able to make clear and concise decisions with no reservations. And, it did not stop with him. I soon discovered that it is the corporate culture of Mercedes Benz of Hagerstown. From the time I entered the door, I was treated like a VALUED GUEST. Thus, I would be amiss if I didn't acknowledge the friendly and welcoming demeanors of George Hatcher, Chandra Dickson, CJ Brown and the lovely lady with the teenaged daughter. This is one dealership where when I return for services and such, I will feel like I'm visiting friends. More

Are you still reading reviews? A few months back I was in the market for a new vehicle, a quite frustrating experience if I may add. Chandra was the one to help me with my inquiry A few months back I was in the market for a new vehicle, a quite frustrating experience if I may add. Chandra was the one to help me with my inquiry (a beautiful VW Eos). She immediately responded to my questions and prepared a personalized video to show me the car inside and out. Apart from the fact that she was extremely professional, she was also pleasant and quite funny, attributes that are missing from a lot of salespeople. I ended up not purchasing the car as someone else beat me to it, but the experience stayed with me. I proceeded to visit several other dealerships closer to where I live, and by that I mean A LOT, but the experience was just not the same. I would stop reading reviews and call Chandra people! More

Excellent customer service! Purchased a GLC 300 and could not be happier with my new car or the Hagerstown dealership. They were wonderful to work with and very accommodating. Ha Purchased a GLC 300 and could not be happier with my new car or the Hagerstown dealership. They were wonderful to work with and very accommodating. Having shopped for a new vehicle at other dealerships in the tri-state area, I have to say that the friendliness and customer service we experienced in Hagerstown far exceeded any other dealership. Mike was awesome! Thoroughly explained the vehicles features and was very patient and caring towards my young daughters during the entire car buying experience. Highly recommend Mercedes-Benz of Hagerstown! More

Easy and no pressure Rob was great as was the rest of the crew. Polite, amusing, and friendly staff. Also offered promotions I didn't ask about. Matt Grove Insurance B Rob was great as was the rest of the crew. Polite, amusing, and friendly staff. Also offered promotions I didn't ask about. Matt Grove Insurance Broker Frederick, Md More

The Ultimate Car Buying Experience We purchased our first Mercedes at Mercedes Benz of Hagerstown. Barry London was amazing to work with and very knowledgeable of the product. Once we We purchased our first Mercedes at Mercedes Benz of Hagerstown. Barry London was amazing to work with and very knowledgeable of the product. Once we learned of all the safety and luxury features, there was no turning back. We highly recommend anyone contact Barry when you're ready to purchase your next vehicle. Ike & Wanda Harper. More

Dealership has always treated us well This is the third car we have now obtained from MBoH. While there sales experience is fabulous, their repair and service division is equal. We wouldn' This is the third car we have now obtained from MBoH. While there sales experience is fabulous, their repair and service division is equal. We wouldn't hesitate recommending MBoH. More

Great Experience Smooth and easy transaction. Very helpful. Everything was explained in a very detail in a friendly manner. Great experience. Thank you Rob be happy ev Smooth and easy transaction. Very helpful. Everything was explained in a very detail in a friendly manner. Great experience. Thank you Rob be happy ever. More