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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,362 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,362 reviews

January 13, 2016

Excellent customer service! Purchased a GLC 300 and could not be happier with my new car or the Hagerstown dealership. They were wonderful to work with and very accommodating. Ha More

by Lgoch121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lavrenchik
Jan 15, 2016 -

Mercedes-Benz of Hagerstown responded

Welcome to our Mercedes Benz family. We appreciate that while you had plenty of options to choose from, the GLC300 was the right vehicle for you! I am happy to hear that Mike and our team took very good care of you and your family during what can sometimes be a lengthy process. If you have any questions about the features on your new car, please give us a call - we will be happy to help any way that we can. Thank you for sharing your experience in this review. Wishing you many happy miles! Justin Harbert GM-Mercedes Benz of Hagerstown

January 09, 2016

Easy and no pressure Rob was great as was the rest of the crew. Polite, amusing, and friendly staff. Also offered promotions I didn't ask about. Matt Grove Insurance B More

by Ravens52
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : CJ Brown, Nikole Ferguson
Jan 14, 2016 -

Mercedes-Benz of Hagerstown responded

We are happy to hear that Rob and the team made your visit to Mercedes Benz of Hagerstown a great one. A friendly comfortable atmosphere is key to an enjoyable purchase experience. Thank you for sharing your thoughts in this review. Please let us know if we can be of further assistance. All the best, Justin Harbert GM-Mercedes Benz of Hagerstown

January 04, 2016

The Ultimate Car Buying Experience We purchased our first Mercedes at Mercedes Benz of Hagerstown. Barry London was amazing to work with and very knowledgeable of the product. Once we More

by Ike & Wanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : CJ Brown, Nikole Ferguson
Jan 05, 2016 -

Mercedes-Benz of Hagerstown responded

Happy to have you as a new member of our Mercedes Benz of Hagerstown family! We are certain you will be very happy with your decision to purchase a Mercedes, enjoying superior safety and luxury features that put Benz in a class all by itself. Our team is driven to provide excellent customer service. We are glad to hear that they delivered yet again on that commitment. Thank you for the opportunity to help you with your Benz purchase and for sharing that experience in this review. Please don't hesitate to contact us if we can be of further assistance. Happy Motoring, Justin Harbert GM-Mercedes Benz of Hagerstown

December 30, 2015

Dealership has always treated us well This is the third car we have now obtained from MBoH. While there sales experience is fabulous, their repair and service division is equal. We wouldn' More

by kshank65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Michael Lavrenchik, CJ Brown
Dec 31, 2015 -

Mercedes-Benz of Hagerstown responded

Thank you for trusting in our team again and again! Our philosophy is that the experience continues long after the sale with excellent customer care in our service department. Customers such as yourself become part of our Mercedes Benz of Hagerstown family! We appreciate that you have chosen us once again. Please don't hesitate to give us a call if we can be of further assistance. All the best in 2016, Justin Harbert GM-Mercedes Benz of Hagerstown.

December 28, 2015

Great Experience Smooth and easy transaction. Very helpful. Everything was explained in a very detail in a friendly manner. Great experience. Thank you Rob be happy ev More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2015 -

Mercedes-Benz of Hagerstown responded

Car buying as it should be, easy and hassle free. I am glad to hear that our team delivered excellence in customer service, that is our #1 priority! Thank you for sharing your experience in this review and for choosing Mercedes Benz of Hagerstown. Please let us know if we can be of further assistance. All the best, Justin Harbert GM-Mercedes Benz of Hagerstown

December 24, 2015

The best dealership I have ever worked with Mercedes of Hagerstown is the best dealership they are true professionals they are fair knowledgeable and most important make the experience of buying More

by Shahin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Brown
Dec 28, 2015 -

Mercedes-Benz of Hagerstown responded

Thank you for sharing your Mercedes Benz of Hagerstown experience in this review. It is always great to get feedback on how our team is doing as we strive to provide excellent customer service and an enjoyable experience. Wishing you many happy miles! Please don't hesitate to contact us if we can be of further assistance. Sincerely, Justin Harbert General Manager at Mercedes Benz of Hagerstown

December 22, 2015

Purchase of a 2016 C300 4MATIC Benz This was the best involvement of purchasing a new car that we have ever experienced. It was a joy to work with Barry London. He was very knowledgeab More

by ravenfan1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2015 -

Mercedes-Benz of Hagerstown responded

We appreciate your review and letting us know how our team is doing! As we continually strive to provide excellence in customer service, your feedback helps towards that goal. Please don't hesitate to let us know if we can be of further assistance. We hope you are enjoying your new C300! All the best - Justin Harbert GM-Mercedes Benz of Hagerstown

December 16, 2015

Great people, service and vehicles Just purchased our 2nd vehicle for MB of Hagerstown - couldn't be happier! This time we worked with Shannon. She was patient and always willing to a More

by NYBW1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Himmelwright, Shannon Dorian
Dec 16, 2015 -

Mercedes-Benz of Hagerstown responded

Thank you for putting your trust in our team once again. We certainly appreciate that you have other options when it comes to car dealerships, so the fact that you have returned to Mercedes Benz of Hagerstown for your 2nd Benz means a lot to us. Our team strives on providing the very best in customer care and your review here lets us know that we are doing it right. Thank you for sharing your purchase experience. Please let us know if we can be of further assistance. Regards, Justin Harbert GM- Mercedes Benz of Hagerstown

December 16, 2015

EXCELLENT AS USUAL! I've given the 5 star rating due to the fact we've purchased numerous vehicles from this dealer. Mike Lavrenchik is extremely personable, and always t More

by THOMAS12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Michael Lavrenchik, Adam Himmelwright
Dec 17, 2015 -

Mercedes-Benz of Hagerstown responded

We can't thank you enough for making Mercedes Benz of Hagerstown your choice, time and time again for your automotive needs. Earning your trust with excellent customer service is our #1 priority. Thank you for letting us know in this review that our team has provided an exceptional experience for you. Please don't hesitate to give us a call if we can be of further assistance. Wishing you many happy miles! Justin Harbert GM - Mercedes Benz of Hagerstown

December 12, 2015

Professional and helpful staff. Our sales consultant, Michael Lavrenchick was a pleasure to work with. He was very professional, thorough, knowledgable and helpful while at the same More

by StephsGLE350
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
An employee that assisted Mike with national locater efforts based on several "build sheets" Very helpful., Michael Lavrenchik
Dec 17, 2015 -

Mercedes-Benz of Hagerstown responded

Welcome to our Mercedes Benz of Hagerstown family; we can't thank you enough for trusting in our team to help you find the Benz of your dreams. Your shared experience in this review is greatly appreciated; as we continually strive to provide excellence in customer service, reviews are a great way to monitor how we are doing towards that goal. Once again, thank you and please let us know if we can be of further assistance. Happy Motoring, Justin Harbert GM-Mercedes Benz of Hagerstown

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