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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,358 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,358 reviews
October 24, 2015
Great experience Michael Lavrenchik was very knowledgable of the car I purchased. Very pleased with the detailing. I would purchase another at this dealership in the f Michael Lavrenchik was very knowledgable of the car I purchased. Very pleased with the detailing. I would purchase another at this dealership in the future. More
by Benzzy Barb 1234
Employees Worked With
Michael Lavrenchik
Helpful October 20, 2015
Excellent service for a new MB buyer I was extremely pleased with the service that Hagerstown Mercedes Benz provided me in buying my car. This was my first MB and my salesman Barry London I was extremely pleased with the service that Hagerstown Mercedes Benz provided me in buying my car. This was my first MB and my salesman Barry London couldn't have been any kinder. He explained everything I needed and got me on the road quickly and efficiently. Many of my friends have dealt with Mercedes Benz of Hagerstown and have encouraged me to look into them. It was a great result. More
by kbroome
October 15, 2015
Exceeded expectations A professional team greeted me including the general manager, the sales manager, the finance manager, and sales associate. From the test drive to del A professional team greeted me including the general manager, the sales manager, the finance manager, and sales associate. From the test drive to delivery I experienced nothing less than excellent professionalism, patience, thoroughness, and clarity. I felt respected, comfortable, and in control the entire time. More
by chrissysmith7279
October 03, 2015
Absolutely 110% Satisfied on all levels with my experience!! From beginning to end and everywhere in between, Nichole worked diligently and made me feel as if I was her only customer putting 100% into getting me From beginning to end and everywhere in between, Nichole worked diligently and made me feel as if I was her only customer putting 100% into getting me into the vehicle I wanted! The vehicle was much better than described on line and the whole experience with her and her team restored my faith in the "Dealership" experience! They exceeded my expectations on every level! I highly recommend this Dealership and I know that I will be a repeat Customer!! Thanks Nikole and Team!! I couldn't be happier :-) More
by James135
October 01, 2015
Understood our needs and found the perfect car. Michael Lavrenchik put us at ease. There was no pressure, and we felt comfortable in making our decision. We walked away happy almost giddy. He is an Michael Lavrenchik put us at ease. There was no pressure, and we felt comfortable in making our decision. We walked away happy almost giddy. He is an excellent salesman. This was our second purchase from this dealership and we are also very pleased with the service department. More
by Conover
September 28, 2015
Pleasant Experience We bought a used car here and everyone involved made it an easy experience. No complaints. I would recommend this dealership to others. Helpful and We bought a used car here and everyone involved made it an easy experience. No complaints. I would recommend this dealership to others. Helpful and friendly. More
by Romans5:10
Employees Worked With
CJ Brown, Nikole Ferguson, Chandra Dickson
September 25, 2015
Exceptional Service This is the 3rd used MB we have purchased over the past 8 years, Our experience with Barry during the purchase process has been a pleasure. Very profe This is the 3rd used MB we have purchased over the past 8 years, Our experience with Barry during the purchase process has been a pleasure. Very professional, friendly and helpful answering all questions and taking us through the process smoothly. This is the big reason we keep coming back! Thanks Barry!!! My wife loves her ML350. First time meeting CJ and again a great experience in serving a customer. My service center experiences with MB of Hagerstown can only be summed up in two words "Alex Folz". Takes good care of his customer and their needs. More
by E&L
September 23, 2015
Topnotch Dealership My second buying experience with this dealership. The entire staff is consistently helpful and friendly, as well as very knowledgeable. They go out of My second buying experience with this dealership. The entire staff is consistently helpful and friendly, as well as very knowledgeable. They go out of their way to make you feel welcome and give you a positive buying experience! More
by cargirl
September 23, 2015
Great Experience We traveled a little over an hour from our home in PA to purchase a beautiful CPO SLK. We couldn't be happier with the experience. Barry London is a We traveled a little over an hour from our home in PA to purchase a beautiful CPO SLK. We couldn't be happier with the experience. Barry London is a class act....after working with two other MB dealers we found the service we expected with Barry and MB of Hagerstown. More
by facisforit
Employees Worked With
September 22, 2015
Best Dealer I've Ever Bought From Very unique style of customer service. Did absolutely everything right to win my business: personalized videos of the car and dealership; offering h Very unique style of customer service. Did absolutely everything right to win my business: personalized videos of the car and dealership; offering highly competitive price; gifts; incredible response time by phone, email, text. Post-sale communication was excellent as well. The dealer was quite a drive from York, PA but proved to be well worth the hike. More
by cmac1
Employees Worked With
Chandra Dickson
