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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,492 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,492 reviews
April 07, 2023
This dealership is a very nice place to purchase a vehicle. All the employees we met were great to work with especially Rob our salesperson. vehicle. All the employees we met were great to work with especially Rob our salesperson. More
by Jwkfer2
Employees Worked With
April 07, 2023
Barry is a joy to work with. I know the cliche about a used car salesman, but he informed me about the car I was interested in and helped me choose the right one. Not Pushy a I know the cliche about a used car salesman, but he informed me about the car I was interested in and helped me choose the right one. Not Pushy at all, and I am extremely happy with the experience. More
by Suman
Employees Worked With
April 04, 2023
Working with Kyle was a great experience! No pressure, excellent customer service! I will highly recommend Mercedes Benz Hagerstown to family and friends! No pressure, excellent customer service! I will highly recommend Mercedes Benz Hagerstown to family and friends! More
by kdrabick
Employees Worked With
April 03, 2023
Barry London was FANTASTIC! I wish the service industry had more salesmen just like Barry. Barry was considerate of my needs and accommodating to future requests. Barry was I wish the service industry had more salesmen just like Barry. Barry was considerate of my needs and accommodating to future requests. Barry was not pushy but most importantly patient with me. More
by sjfrank612
Employees Worked With
April 02, 2023
Rob was professional, friendly, and extremely helpful as I inquired and bought our new pre-owned car from Mercedes of Hagerstown. The day my wife and I returned to pick up the car the process was seamless. I inquired and bought our new pre-owned car from Mercedes of Hagerstown. The day my wife and I returned to pick up the car the process was seamless. Rob went over all of the details, and Austin had all of the paperwork neat and organized for us to sign. It was a great all-around experience. More
by bethany
April 02, 2023
Rob was very easy to work with, very professional, genuinely engaged, and made the process enjoyable. Austin was amazing as always, it's always a pleasure to deal with him and his knowledge and prof genuinely engaged, and made the process enjoyable. Austin was amazing as always, it's always a pleasure to deal with him and his knowledge and professionalism. More
by ndfanbrian
April 01, 2023
Great salesman, would recommend and continue a life long relationship. 100% satisfied and will be a repeat customer. relationship. 100% satisfied and will be a repeat customer. More
by Cwolivebranchllc
Employees Worked With
March 27, 2023
No fuss. No wasted time. Personable and professional people. Would have bought two if I could have! No wasted time. Personable and professional people. Would have bought two if I could have! More
by Tribepride4
March 27, 2023
Excellent customer service and dealership! Barry, Rob and Austin were fantastic, very friendly and professional. Once I made the decision to buy the car- in and out within an hour! Barry, Rob and Austin were fantastic, very friendly and professional. Once I made the decision to buy the car- in and out within an hour! More
by crawffie49
March 26, 2023
The paperwork process was organized and professional. The location was ideal for test driving a car. The location was ideal for test driving a car. More
by Ddst93
Employees Worked With
