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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,506 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,506 reviews

June 09, 2023

The management, sales and service personnel are all knowledgeable, friendly and professional. They all do everything they can to accommodate our needs More

by Silver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pierce Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2023 -

Mercedes-Benz of Hagerstown responded

We're thrilled to hear that you had a positive experience here at Mercedes-Benz of Hagerstown. It's wonderful to know that our team was able to accommodate your needs and exceed your expectations. Thank you for taking the time to share your feedback, it is greatly appreciated.

June 04, 2023

I have been a customer of Mercedes Benz Hagerstown for over twenty years and was always happy with the service provided. Working with Kyle on the purchase of my new car was a great experience. He was very More

by ldwilczak
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lexi Livelsberger
Jun 05, 2023 -

Mercedes-Benz of Hagerstown responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with Kyle and the Mercedes-Benz of Hagerstown team. Drive safely, and we hope to see you back again down the road!

May 30, 2023

Probably the easiest car buy that I've had after 16 vehicles and in more than 40 years . . Barry made this easy way too easy . . even on his days off, he kept through in contact through texts and email More

by mauriceclemons1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Mercedes-Benz of Hagerstown responded

We're thrilled to hear that Barry and Austin could provide you with such an easy and pleasant car-buying experience here at Mercedes-Benz of Hagerstown! Thank you for choosing our dealership and taking the time to share your thoughts. We appreciate your business and hope you enjoy the ride!

May 18, 2023

Barry London is always a joy to work with. His dedication and determination make the car shopping experience simple and efficient. My car is the fourth we have purchased from him and there i More

by Pitamania
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Mercedes-Benz of Hagerstown responded

We're thrilled to hear that you had a pleasant experience with Barry and Austin at Mercedes-Benz of Hagerstown! It's always a pleasure to assist you in your car shopping journey, and we're grateful for your continued support. Thank you for sharing your kind words about them, and we look forward to seeing you soon for purchase number five!

May 16, 2023

Barry reached out to me one day stating "I have something you may be interested in". My search for a convertible ended that day! The entire process was easy and Barry was amazing to work with. More

by coachconner32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Mercedes-Benz of Hagerstown responded

Congrats on your new convertible! We're elated that Barry ensured a smooth and seamless car-buying experience at Mercedes-Benz of Hagerstown for you. Thanks for putting your trust in us to find you your dream vehicle--enjoy!

May 15, 2023

Great Dealership, Great Salesperson. They made the buying experience easy & pleasurable. Rob is top notch. I will buy my next car there for sure. More

by Tom Gibson
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Mercedes-Benz of Hagerstown responded

Tom, we're glad to hear that you had such a great experience with us at Mercedes-Benz of Hagerstown! We appreciate your positive review and Rob will be thrilled to hear your kind words. Thanks for choosing our dealership for your car purchase!

May 14, 2023

Barry London and Justin Harbert were fantastic to work with. They both were very informative and knowledgeable about the vehicle. They made the vehicle purchase fast and easy. More

by mbkenney1966
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lexi Livelsberger
May 15, 2023 -

Mercedes-Benz of Hagerstown responded

Thank you for reviewing us! We are so glad to hear that Barry and Justin delivered such a successful purchase experience. Drive safely, and we hope to see you back at Mercedes-Benz of Hagerstown!

May 13, 2023

This was our second new car purchase from MB Hagerstown (and Barry). If we would buy another new MB we would not hesitate to be repeat customers. The buying experience is unparalleled. Barry is beyond More

by John Zoller
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Mercedes-Benz of Hagerstown responded

Thank you, John, for your five-star review! It's wonderful to hear that Barry provided unparalleled service during your recent car purchase at Mercedes-Benz of Hagerstown. We truly value loyal customers like you and hope to see you back again down the road!

May 04, 2023

An overall good experience. Rob discussed my purchase from beginning to end with expert advice. Professionalism and honesty when buying a car was important to me. and they did j More

by Lenita.smith1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lexi Livelsberger
May 04, 2023 -

Mercedes-Benz of Hagerstown responded

We are pleased to hear about your great experience, Lenita! We're happy that Rob was able to provide expert advice and guided you through the entire process with honesty and professionalism. Thank you for choosing Mercedes-Benz of Hagerstown, it was a pleasure working with you. Enjoy your new vehicle!

April 22, 2023

Fantastic experience. No pressure and Rob was very informative and helpful with car details, navigating the dash options and setting up the Mercede's app. More

by Jocondon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Mercedes-Benz of Hagerstown responded

We're thrilled to hear that you had a fantastic experience! Rob is a true asset to our team here at Mercedes-Benz of Hagerstown, and we're glad he was able to provide you with all the information you needed. Enjoy your new car!

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