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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,506 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,506 reviews
March 01, 2023
We just bought our second vehicle from Rob in the past four years. He has a great technical knowledge of the cars and is able to explain how and why the systems work--and has helped get all of the settin four years. He has a great technical knowledge of the cars and is able to explain how and why the systems work--and has helped get all of the settings situated before we drove away! We appreciate how he patiently answers the many questions we have had while shopping for the right car and when the sale is actually taking place. Rob's knowledge helped to make our buying experience go smoothly and we also received a fair offer for our trade-in. No doubt that we will be calling on Rob again the next time we buy a car! More
by steelSparks
Employees Worked With
February 28, 2023
Rob was very easy to work with and no pressure. They offered a fair trade for my vehicle and drove home the truck that I came into purchase. They offered a fair trade for my vehicle and drove home the truck that I came into purchase. More
by Dbrowman
Employees Worked With
February 27, 2023
Excellent sales staff, beautiful clean facility with a large assortment of cars and all questions are answered! large assortment of cars and all questions are answered! More
by wparsell55
Employees Worked With
February 27, 2023
The dealership was very accommodating and the buying experience went smoothly. Barry is very knowledgeable about the automobiles the dealership offers. experience went smoothly. Barry is very knowledgeable about the automobiles the dealership offers. More
by slobert89
Employees Worked With
February 25, 2023
Barry has always found the car with all the accessories that I was looking for. MB of Hagerstown has always taken care of all my concerns. that I was looking for. MB of Hagerstown has always taken care of all my concerns. More
by DocPINCH
Employees Worked With
Other Employees :
Liz
February 23, 2023
My experience at HMB was very nice. Barry My salesperson was very knowledgeable about the history of MB. Lexi was very nice as well .She took me for a test drive, and shared as much as Barry My salesperson was very knowledgeable about the history of MB. Lexi was very nice as well .She took me for a test drive, and shared as much as she knew about the car. Finance was nice too. More
by radtech549
February 21, 2023
Kyle was a real upstanding guy who didn’t beat around the bush. Showed me exactly what I wanted and got me through the process nice and quick. bush. Showed me exactly what I wanted and got me through the process nice and quick. More
by benjamin Carbaugh
Employees Worked With
February 19, 2023
Outstanding experience at Mercedes-Benz of Hagerstown with Barry providing excellent customer service. This is our first Mercedes and I left feeling very comfortable understanding the car from the hood t with Barry providing excellent customer service. This is our first Mercedes and I left feeling very comfortable understanding the car from the hood to the trunk and all of the wonderful bells and whistles in between. More
by hoffmanteam
February 19, 2023
Mercedes-Benz of Hagerstown folks were very nice and was a great experience working with Kyle and Lexi. All the best!. We highly recommend this auto dealership . Best Regards Bob & Linda B. a great experience working with Kyle and Lexi. All the best!. We highly recommend this auto dealership . Best Regards Bob & Linda B. More
by rcbechtel
February 18, 2023
We had a wonderful experience at Mercedes-Benz of Hagerstown with our recent CPO purchase. This is our first Mercedes and first time working with this dealership. Barry was friendly, patient, and v Hagerstown with our recent CPO purchase. This is our first Mercedes and first time working with this dealership. Barry was friendly, patient, and very knowledgeable of the product line. We are very happy with our purchase and would highly recommend Barry and Mercedes-Benz of Hagerstown. More
by ScottM
