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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,490 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,490 reviews
January 16, 2023
Clean, friendly, professional and honest. Rob was great and would recommend dealership. We were able to do everything in a timely manner Rob was great and would recommend dealership. We were able to do everything in a timely manner More
by Duh3girlz
Employees Worked With
January 11, 2023
Rob was great. There was no pressure and he was very informed about our vehicle. Thanks for making this experience positive and memorable! There was no pressure and he was very informed about our vehicle. Thanks for making this experience positive and memorable! More
by Danielle365
Employees Worked With
January 08, 2023
Mercedes of Hagerstown provided the best car buying experience we have ever had. Barry was wonderful and answered every question we had, and we will definitely 100% return when we’re ready to trade in. experience we have ever had. Barry was wonderful and answered every question we had, and we will definitely 100% return when we’re ready to trade in. More
by melissabsn
Employees Worked With
January 05, 2023
We have always been pleased with Barry in sales and the service team at Mercedes Benz of Hagerstown since we first purchased a vehicle in 2010. service team at Mercedes Benz of Hagerstown since we first purchased a vehicle in 2010. More
by gkdemo
Employees Worked With
January 04, 2023
I would love to say we love our new Benz! It was awhile to get it here but it was worth the wait . Kyle went out of his way to make us happy . I'm a very picky person, but he keep us happy ti It was awhile to get it here but it was worth the wait . Kyle went out of his way to make us happy . I'm a very picky person, but he keep us happy till our Benz.got to us .The most beautiful color Benz. Navy Blue we have people tell us all the time ,how beautiful she is and we got the best deal at Hagerstown Benz. The people in service are the very best! I enjoy taking my car in just to have the fast min.to see them and say hello . One thing for sure..if you are looking for a Benz.this is the place to go !I would never go anywhere else ,the people make this the best Benz dealer on this side of the country. My warmest thanks go out to Kyle &the lady's back in service, they are the best !! Patty Bailey More
by royal b.
January 04, 2023
Very nice people, convent location. Willing to spend time with you to understand features of new vehicle. Willing to spend time with you to understand features of new vehicle. More
by F350-6.7
Employees Worked With
January 04, 2023
We love our new car. Everyone at the dealership was so helpful. Our salesman, Barry, was able to answer all of our questions Everyone at the dealership was so helpful. Our salesman, Barry, was able to answer all of our questions More
by Our dog moses
Employees Worked With
December 31, 2022
I relocated back to MD from NE. Rob exceeded my expectations in answering questions even when the NE dealer had my sale. NE eventually lost my sale/order and I called Rob to see i Rob exceeded my expectations in answering questions even when the NE dealer had my sale. NE eventually lost my sale/order and I called Rob to see if he had a similar Mercedes model like the one I had ordered that kept getting pushed back. I loved my 2019 Mercedes and my new 2023! More
by Brinick34
Employees Worked With
December 31, 2022
Friendly, knowledgeable great people to deal with. Rob was able to answer all my questions and address my concerns. Rob was able to answer all my questions and address my concerns. More
by Kathy
Employees Worked With
December 31, 2022
This is a very nice and well-appointed dealership with great customer amenities and, most importantly, a good stock of Mercedes-Benz vehicles. Rob understood what I was looking and while he didn't try to great customer amenities and, most importantly, a good stock of Mercedes-Benz vehicles. Rob understood what I was looking and while he didn't try to steer me away from the vehicle I had come to see, when it turned out that one wasn't the right one for me he was able to point me toward what was a much better fit. He then took the time to go over and compare all of their inventory of that model with me, ultimately finding exactly what I was looking for. More
by bkocik
Employees Worked With
