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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,506 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,506 reviews
February 17, 2023
Outstanding experience with Barry and all at the Mecedes Dealership in Hagerstown. Barry was very knowledgeable about the car and very patience with his delivery. Dealership in Hagerstown. Barry was very knowledgeable about the car and very patience with his delivery. More
by tjofarrell7
February 11, 2023
Having dealt with Mercedes of Hagerstown for many years I would not think of going anywhere else to buy a new car. Barry London is wonderful to work with and the service department is excellent. would not think of going anywhere else to buy a new car. Barry London is wonderful to work with and the service department is excellent. More
by Bsb
February 09, 2023
Outstanding experience with Barry, Christine, and the dealership! We will look here first next time we shop for a car. I wish we could give more than 5 stars. dealership! We will look here first next time we shop for a car. I wish we could give more than 5 stars. More
by Gina
February 09, 2023
We bought a pre-owned car here - and not a Mercedes! - and were still treated like gold! Kyle Swanson was patient and straight-forward in working with us, answering our many questions and not pressuring - and were still treated like gold! Kyle Swanson was patient and straight-forward in working with us, answering our many questions and not pressuring us to add warranties, etc. He was very knowledgeable about the car, and when he did not know the answer, he took the time to find out! And I called the next day with additional questions, and he was still happy to spend time answering them! More
by dont email me please
Employees Worked With
February 08, 2023
Barry London was one of the best salesman I had to pleasure of dealing with. He took the time with my wife and I to explain the vehicle and every detail. He made it perfectly clear that we could conta pleasure of dealing with. He took the time with my wife and I to explain the vehicle and every detail. He made it perfectly clear that we could contact him anytime if we had an issue. Once again, thank you Barry. More
by stanley.jones0
Employees Worked With
February 06, 2023
We had a very good experience. Barry was very knowledgeable and very helpful. We were on a time crunch and he was very aware and made sure we got out when we needed to. Barry was very knowledgeable and very helpful. We were on a time crunch and he was very aware and made sure we got out when we needed to. More
by brendarlawson
Employees Worked With
February 06, 2023
The facility is clean and the staff is very friendly. Unlike other dealerships, I was not pressed to purchase additional service packages. Unlike other dealerships, I was not pressed to purchase additional service packages. More
by Ijaghoori
Employees Worked With
February 06, 2023
We had a great experience with Rob at Mercedes-Benz in Hagerstown. Rob took his time to go over the car with us and gave us great personal service! He's an honest, hard-working guy. He's personable and Hagerstown. Rob took his time to go over the car with us and gave us great personal service! He's an honest, hard-working guy. He's personable and frankly a respectful salesman that you actually enjoy working with. I am very thankful for his service and his enthusiasm while buying my son's first car! Highly recommend the dealership and ask for Rob for great customer service! More
by Patti
Employees Worked With
February 05, 2023
We had a wonderful experience with Barry & Mercedes Benz of Hagerstown. Barry was very knowledgeable and helpful. We highly recommend Mercedes Benz of Hagerstown. of Hagerstown. Barry was very knowledgeable and helpful. We highly recommend Mercedes Benz of Hagerstown. More
by colleen Daiger
January 26, 2023
Top rated experience with not only the dealership, but more distinctively, Kyle, my sales rep... he was a rock star. I understand professionalism is a key factor in sales, but if you don't have a sense of more distinctively, Kyle, my sales rep... he was a rock star. I understand professionalism is a key factor in sales, but if you don't have a sense of humor and an excellent personality, you won't get my business, regardless of your attempts. Kyle went above and beyond 150% of my expectations, and we drove off with the exact vehicle I had my eyes on!! If you're in the market for new or used vehicle, go see Kyle at MBoH; tell him I sent you. And no, I am not a paid marketer - just a middle aged chic with a new ride. OOOOH and then there is this 2# original Belgium chocolate bar they give you as a hospitality thank you gift - and let me say, IT IS DELICIOUS!! :-) Vroom Vroom More
by mathews18sc
