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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,506 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,506 reviews
April 19, 2021
Dealing with Kyle and Hagerstown MB was a pleasure. We drove 500 miles to view this vehicle, so we obviously were very interested. The vehicle and the treatment made the trip very worthwhile. 😊 drove 500 miles to view this vehicle, so we obviously were very interested. The vehicle and the treatment made the trip very worthwhile. 😊 More
by alorbob
Employees Worked With
April 16, 2021
Kyle was amazing working with us and showing us all of the cool gadgets the car has to offer. Thank you so much for everything. the cool gadgets the car has to offer. Thank you so much for everything. More
by georgiakakaziotis
April 15, 2021
Had a great experience buying our new SUV. Service was outstanding! This is our 5th purchase at MB of Hagerstown and will keep coming back! Thanks to Rob and Justin for all the help and for finding us t outstanding! This is our 5th purchase at MB of Hagerstown and will keep coming back! Thanks to Rob and Justin for all the help and for finding us the perfect car. More
by Christian36
Employees Worked With
April 15, 2021
Rob was very friendly and professional in what he was doing. He provided me with respect and explained to me about the car and offer continuous assist if needed. doing. He provided me with respect and explained to me about the car and offer continuous assist if needed. More
by Gtipson22
Employees Worked With
April 10, 2021
Kyle was so generous and helpful with me through the whole process. I would definitely be a returning customer to the Hagerstown Mercedes Dealership! Best service ever and I didn’t even purchase a Benz whole process. I would definitely be a returning customer to the Hagerstown Mercedes Dealership! Best service ever and I didn’t even purchase a Benz from them and I was treated as if I did. So happy with me used car ☺️ More
by Paige Hamburg
Employees Worked With
April 05, 2021
Barry London was wonderful. He explained the car in great detail and made sure everything was correct upon delivery. Was very pleasant and knew all about the car. He made sure every little detail was taken c detail and made sure everything was correct upon delivery. Was very pleasant and knew all about the car. He made sure every little detail was taken care of and was very thoughtful. I would recommend the dealership-very nice place and atmosphere. Finance explained all the little details on the paperwork and got us in and out quick. Great experience-would recommend Barry and the dealership highly. More
by Nick
April 02, 2021
Terrific car buying experience. I came for the Lexus but I’ll be back for a Mercedes one day— if they’re as exceptional to own as Barry’s customer service, it’s an experience everyone should have. The car b I’ll be back for a Mercedes one day— if they’re as exceptional to own as Barry’s customer service, it’s an experience everyone should have. The car buying process was fun, quick, and easy — I signed a few forms, handed over my payment, and was out the door thanks to Tony’s knowledge and efficiency. Overall a great experience with Mercedes-Benz of Hagerstown. I can’t recommend them highly enough. More
by SpecialK
April 01, 2021
Kathy and I have now purchased or leased 3 MB from MB Hagerstown. Fun, polite, knowledgeable and professional. You can’t go wrong with MB Hagerstown or Barry London! Hagerstown. Fun, polite, knowledgeable and professional. You can’t go wrong with MB Hagerstown or Barry London! More
by msantabarbaralaw
March 31, 2021
Rob and the whole staff at Mercedes Benz of Hagerstown were amazing as soon as I walked through the door. I had been thinking about trading in my 2010 Nissan for a while for a car that I dreamt of having. were amazing as soon as I walked through the door. I had been thinking about trading in my 2010 Nissan for a while for a car that I dreamt of having. They made my experience of purchasing my vehicle one to remember. If you are looking for a vehicle and great service, get to MercedesBenz of Hagerstown! More
by Madison.depew
March 31, 2021
I was thinking about buying a car on thursday. by monday i had bought the car. Barry made it SO easy and was extremely helpful. answered my million questions. solid experience. thanks so much. I even had it i had bought the car. Barry made it SO easy and was extremely helpful. answered my million questions. solid experience. thanks so much. I even had it shipped up to me. again, easy and all because Barry helped me figure it out and shepherded the process. More
by LTS
Employees Worked With
