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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,506 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,506 reviews
February 08, 2021
I had a great experience in buying my E-Class Mercedes Benz. My salesman Kyle Swanson, Tony Mills (Finance Manager) and Austin Shemon (Sales Manager) gave me great customer service and made my buying pro Benz. My salesman Kyle Swanson, Tony Mills (Finance Manager) and Austin Shemon (Sales Manager) gave me great customer service and made my buying process stress free. Kudos to you guys at Mercedes of Hagerstown! More
by db114tb
February 07, 2021
Courteous, professional and extremely intent on providing a great buying experience. Rob is very knowledgeable .. got us through the process of selecting a new SUV, explained in detail all the new functions a great buying experience. Rob is very knowledgeable .. got us through the process of selecting a new SUV, explained in detail all the new functions our older vehicle did not have and facilitated our trade-in seamlessly. More
by Marileeco
February 07, 2021
Rob Edmunds did an excellent job with the transaction. He knew I was on a limited time constraint and everything was smooth and satisfying. Thanks again! knew I was on a limited time constraint and everything was smooth and satisfying. Thanks again! More
by Danielscutti
Employees Worked With
February 07, 2021
Rob Edmonds made the purchase of our Mercedes worry free. This is the third car we have purchased from him. He is always willing to take time to go over the features on the car and treats us like fam free. This is the third car we have purchased from him. He is always willing to take time to go over the features on the car and treats us like family. Thank you Rob More
by P.Mrozinski
Employees Worked With
February 06, 2021
Rob Edmonds was very patient, cheerful and informative. He explained the process and answered all of our questions with great expertise. He is truly a subject matter expert and displayed excellent custom He explained the process and answered all of our questions with great expertise. He is truly a subject matter expert and displayed excellent customer service!! Awesome Experience!! More
by Essence Davis
Employees Worked With
February 02, 2021
This team made buying a car easier than ever! Kyle was awesome to work with along with Tony! Would highly recommend to purchase from them! awesome to work with along with Tony! Would highly recommend to purchase from them! More
by nathomas5119
January 24, 2021
Kyle did an excellent job on getting us into the right car. So far we are very happy to be part of the Mercedes Family car. So far we are very happy to be part of the Mercedes Family More
by fwilcoxon
Employees Worked With
January 21, 2021
Nice people to deal with. Do not pressure you. Nice facility and people. Plenty of inventory to look at. Convenient to highway 70 and other places in Hagerstown. facility and people. Plenty of inventory to look at. Convenient to highway 70 and other places in Hagerstown. More
by KTPMJM
Employees Worked With
Michael Lavrenchik
January 16, 2021
MB of Hagerstown offers superior customer service, especially Barry. They make you feel like part of the family and is greatly appreciated. MB of Hagerstown is the go to place for a Benz. especially Barry. They make you feel like part of the family and is greatly appreciated. MB of Hagerstown is the go to place for a Benz. More
by 2021
January 13, 2021
Visited dealership for the first time on 01/12/21. I was approached by salesperson Mike Lavrenchik in their used car parking lot. Being a car guy myself, I realized immediately that Mike was without doubt a approached by salesperson Mike Lavrenchik in their used car parking lot. Being a car guy myself, I realized immediately that Mike was without doubt a seasoned professional. He is crazy knowledgeable and a pleasant individual to work with. Afterwards I met much of the staff at Mercedes-Benz of Hagerstown and found everyone dedicated and easy to work with. Having worked in this field in the past, I strongly recommend you give these guys a visit if your in the market for a Mercedes. More
by Larry H.
Employees Worked With
Michael Lavrenchik
