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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,362 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,362 reviews
May 08, 2020
This was certainly one of the easiest vehicle purchases we have ever made! Rob was on point with every aspect, from the test drive, paperwork, answering my questions to delivering the vehicle over an hour we have ever made! Rob was on point with every aspect, from the test drive, paperwork, answering my questions to delivering the vehicle over an hour away at no charge! I will definitely do more business at Mercedes Benz of Hagerstown! Thank you for making this experience so effortless! More
by arickim
Employees Worked With
Helpful May 05, 2020
This was our second Mercedes SUV we have bought from Hagerstown Mercedes Benz. We looked at another GLE 350 at another Mercedes Benz dealership but the sales associate was so pushy, gave us misleading i Hagerstown Mercedes Benz. We looked at another GLE 350 at another Mercedes Benz dealership but the sales associate was so pushy, gave us misleading information and was only looking for a quick same day sale. We had a completely different experience with Rob at Hagerstown Mercedes Benz. He was very patient with us, promptly returned our phone calls, answered all of our questions, was accomodative with our schedule as far as test drive and delivery, worked with us to get the vehicle in our price range and financing options. He even followed up after the sale with setting up some of the user features of the car. Rob was not a pushy salesman and was not looking for a same day sale that is why we bought from him and Hagerstown Mercedes Benz. I would highly recommend them and their service dept is great too. It's just a satisfying over all experience owning a vehicle from their dealership! More
by Becky Rice
April 28, 2020
New Car Order and Pick up Great First class from first email to order and pickup new car. All were highly competent and friendly. Far above our dealership in PA. Mr. Younger, Justin, First class from first email to order and pickup new car. All were highly competent and friendly. Far above our dealership in PA. Mr. Younger, Justin, Barry and Tony were all great. Vic Meitner More
by vmeitner
April 27, 2020
No follow up til too late Contacted the dealership to get a new lease on a GLB as my GLK LEASE was expiring. This sales person never called me back even though I drove to th Contacted the dealership to get a new lease on a GLB as my GLK LEASE was expiring. This sales person never called me back even though I drove to the dealership to test drive ( which was significant on my part as a 70 year old high risk person for the virus) but he was with a customer. No problem but he waited over a week to reach back out to me. This is the second time I have had this buying experience with te sales department and honestly feel discriminated by them as a woman. However, the salesperson from Catonsville Md not only called back but sent me all the paperwork on his models, assisted with delivery by bringing the car to me. I leased a $48,000 car within I week of my inquiry. More
by Cdvk
Employees Worked With
April 25, 2020
We are returning customers of Mercedes Benz of Hagerstown. The experience was enjoyable even with the new COVID-19 parameters. It was great to connect with Barry again. Hagerstown. The experience was enjoyable even with the new COVID-19 parameters. It was great to connect with Barry again. More
by david.parson
April 14, 2020
This was the best car buying experience I have ever had!! Barry had very fast responses to all my questions and really took his time to go over the car and my trade in with me. I highly reccomend Barry and Barry had very fast responses to all my questions and really took his time to go over the car and my trade in with me. I highly reccomend Barry and the Mercedes-Benz Dealership. More
by kmalco90
April 08, 2020
The crew was very helpful in the buying process. We have bought several vehicles from this dealership and it is always a pleasure working with them. bought several vehicles from this dealership and it is always a pleasure working with them. More
by bishsahouri
April 01, 2020
Purchase new vehicle Very smooth transaction. Salesman very professional, helpful and knowledgeable.. This is my fifth purchase (over 25 years) from this Dealership. I ke Very smooth transaction. Salesman very professional, helpful and knowledgeable.. This is my fifth purchase (over 25 years) from this Dealership. I keep returning due to great product and they continue to exceed my expectations. More
by Bunny
Employees Worked With
March 28, 2020
First Class My experience was everything and more than I may have expected from a MB dealership. Highly professional, courteous, attentive and thorough. Literal My experience was everything and more than I may have expected from a MB dealership. Highly professional, courteous, attentive and thorough. Literally everyone I interacted with from my initial phone call to the delivery of my first Benz was "First Class" and I couldn't be happier to have chosen MB of Hagerstown! More
by Happy
March 24, 2020
Salesman was knowledgeable and very professional. I Salesman was knowledgeable and very professional. I would recommend them for all your car needs. They made my shopping experience wonderful. They mak Salesman was knowledgeable and very professional. I would recommend them for all your car needs. They made my shopping experience wonderful. They make you feel like family 😊😊 More
by tamaraross51
