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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,506 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,506 reviews
January 08, 2021
Barry did a great job ordering the vehicle we wanted and we appreciate all of his help and communication during the process. We have purchased from Mercedes-Benz of Hagerstown in the past and would purchas we appreciate all of his help and communication during the process. We have purchased from Mercedes-Benz of Hagerstown in the past and would purchase from them again. More
by Scott
January 06, 2021
From the moment we walked in, everything was more than we could have expected. While our original inquiry started on line, our decision was made after working with Barry and the staff at Mercedes-Benz of Hag could have expected. While our original inquiry started on line, our decision was made after working with Barry and the staff at Mercedes-Benz of Hagerstown. The whole process from initial interest to purchase was very easy, and stress free. More
by Amymyers62
Employees Worked With
January 05, 2021
Rob was great to work with and I LOVE MY E350!! Thank you for moving cars around and working with us so quickly. Overall a great experience! you for moving cars around and working with us so quickly. Overall a great experience! More
by JMiller4PSU
Employees Worked With
January 04, 2021
I love my new Mercedes GLE, it’s wonderful! Rob was very helpful and professional every step of the way! Thank you for making this experience a pleasant one. helpful and professional every step of the way! Thank you for making this experience a pleasant one. More
by Cckelliher71
Employees Worked With
January 04, 2021
Rob was great to work with on the new car. I called him ahead of time and he had two Mercedes waiting on us to test drive when we arrived. Great customer service. Steve ahead of time and he had two Mercedes waiting on us to test drive when we arrived. Great customer service. Steve More
by Steve
Employees Worked With
January 04, 2021
Clean ,pleasant, and knowledgeable staff.Rob was great to deal with. Rob was very prompt in responding to text messages. Probably one of the easiest processes if had in 30 years. deal with. Rob was very prompt in responding to text messages. Probably one of the easiest processes if had in 30 years. More
by Rlfelmlee295
Employees Worked With
January 04, 2021
Working with Rob and the team at Mercedes-Benz of Hagerstown was the most pleasant car buying experience I’ve ever had. My husband had done all of the negotiations ahead of time via text so there wer Hagerstown was the most pleasant car buying experience I’ve ever had. My husband had done all of the negotiations ahead of time via text so there were no surprises when we showed up. During the purchasing process, Austin was very clear as to what all the paperwork was as we reviewed and signed. When I realized I had brought the wrong checkbook, they even worked with me to sort out another way to make the down payment. The whole team was friendly and helpful. Next time we are in the market for another car, they will be the first place I check. Thank you! We are so pleased with our car! More
by EgHonda2017
January 02, 2021
I adore my new Mercedes. We can’t say enough about Mercedes of Hagerstown & Kyle Swanson. Kyle was professional , friendly, informative & prompt in his communication. We ordered a new 2021 model in J Mercedes of Hagerstown & Kyle Swanson. Kyle was professional , friendly, informative & prompt in his communication. We ordered a new 2021 model in July. It took some time through production, shipping & customs but Kyle kept me informed throughout. Ultimately, Kyle delivered the car to my front door! That’s service. This is my second Mercedes from them. The service team is equally exceptional. More
by mariamoungelisbedard
December 31, 2020
Barry was forthright and gracious. Not only did he offer the best prove in the area, he also offered the best followup and communication. Thank you so much for an easy transaction! the best prove in the area, he also offered the best followup and communication. Thank you so much for an easy transaction! More
by downtownpianoworks
Employees Worked With
December 31, 2020
Wonderful experience all around. Thank you! They always help me with all my service needs on my older Mercedes Benz as well as purchasing a new car. help me with all my service needs on my older Mercedes Benz as well as purchasing a new car. More
by Curtis Cox-Garcia
