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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,506 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,506 reviews
November 26, 2020
I purchased a used 2019 Toyota Highlander from Mercedes Benz of Hagerstown. Kyle Swanson was the sales fella. I got what I feel was a great deal on a great used car and Kyle was a pleasure to work with. He Benz of Hagerstown. Kyle Swanson was the sales fella. I got what I feel was a great deal on a great used car and Kyle was a pleasure to work with. He answered all my questions with no hard sell tactics. He even delivered the car to my home! Thanks, Kyle! More
by donmeckley
Employees Worked With
November 22, 2020
A true pleasure doing business with Mercedes Of Hagerstown. Barry London was very professional, helpful, and accommodating all my requests. Also Tony Mills was very kind and helpful. I highly recom Hagerstown. Barry London was very professional, helpful, and accommodating all my requests. Also Tony Mills was very kind and helpful. I highly recommend this dealership. More
by 4drive.llc
November 22, 2020
I went to the dealership to turn my leased C300 in and ended up buying a new Benz, which wasn't my initial plan. I just couldn't fathom leaving the brand. The entire team was helpful and never once made m ended up buying a new Benz, which wasn't my initial plan. I just couldn't fathom leaving the brand. The entire team was helpful and never once made me feel pressure. Barry was patient and caring from the first contact via email through signing the papers so I could take my MB SUV home. I'm very happy and quite pleased with the service at this dealership. More
by jolenegretz
Employees Worked With
Other Employees :
Michael Lavrenchik, Tony Mills
November 18, 2020
Great experience purchasing a great vehicle. Thanks so much to Justin, Barry and Brandon for maintaining such a quality organization. The purchase process was easy, the biggest challenge getting familiar much to Justin, Barry and Brandon for maintaining such a quality organization. The purchase process was easy, the biggest challenge getting familiar with all the features of the Mercedes-Benz C300 purchased. I'll be learning those for months to come! All while enjoying a wonderful ride. Cheers and thanks again! More
by tigerted
November 16, 2020
Purchasing my 2019 Audi A5 from Mercedes of Hagerstown was a very pleasing experience.All but picking it up was done via texting with my sales person Barry London who kept in constant contact with me thru was a very pleasing experience.All but picking it up was done via texting with my sales person Barry London who kept in constant contact with me thru the whole process which went very smoothly! I would highly recommend this dealership. More
by robert.rance21059
Employees Worked With
November 16, 2020
Kyle was great and I throughly enjoyed my experience with this dealership. Great communication and transparency during the negotiation process. Would highly recommend! Thank you so much! this dealership. Great communication and transparency during the negotiation process. Would highly recommend! Thank you so much! More
by jessicacoates81
November 12, 2020
I would do business with them again .. They are easy to I would do business with them again .. They are easy to work with and very informed Not pushy or arrogant Clean and friendly Patient and relaxed I would do business with them again .. They are easy to work with and very informed Not pushy or arrogant Clean and friendly Patient and relaxed More
by alielmohandes
Employees Worked With
November 09, 2020
Mercedes-Benz provided me excellent service, fast responses and the vehicle ordered was delivered as expected. This is my second purchase with MB of Hagerstown and I am very happy with services. Comm responses and the vehicle ordered was delivered as expected. This is my second purchase with MB of Hagerstown and I am very happy with services. Communications with Sales Associate was exceptional. More
by corie123
November 07, 2020
This is the 5 th vehicle I have purchased from here. My first new one. Rob is great all I had to do was come get it but he would have brought it to me. They are the best !! first new one. Rob is great all I had to do was come get it but he would have brought it to me. They are the best !! More
by Jmt083142
November 06, 2020
I had a great experience for this purchase! Everything was handled very smoothly and quickly. Thanks to all that stayed late that day to finish up my purchase so I could take my new vehicle with me! was handled very smoothly and quickly. Thanks to all that stayed late that day to finish up my purchase so I could take my new vehicle with me! More
by mlh
Employees Worked With
