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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,506 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,506 reviews
September 05, 2020
I had a great buying experience with Rob! This was an out of town purchase and he was very prepared to get the deal done as quickly as possible. He also took time to make sure I understood how to use my new of town purchase and he was very prepared to get the deal done as quickly as possible. He also took time to make sure I understood how to use my new car! Thanks for the chocolate too! More
by Mzshl
Employees Worked With
September 04, 2020
If your looking for a car. Go see Barry London at Mercedes-Benz in Hagerstown. Great customer service and a pleasure to deal with. I wouldn’t wanna deal with any other place. Extremely professional a Mercedes-Benz in Hagerstown. Great customer service and a pleasure to deal with. I wouldn’t wanna deal with any other place. Extremely professional and actually cares about the customers wants and needs. If your looking to purchase a great vehicle. Look no further then Mercedes-Benz Hagerstown More
by medwards0416
August 31, 2020
A wonderful, fun experience buying a new car! The moment I walked in the door the greeting was sincere and friendly. Then I met Barry! What a wonderfully kind man! Trust me, he knows his Benz products! Th I walked in the door the greeting was sincere and friendly. Then I met Barry! What a wonderfully kind man! Trust me, he knows his Benz products! The whole process- from test drive, to numbers, to driving off the lot - no place I’d rather buy my car! I drove 2-1/2 hours To get to Hagerstown and would do it again tomorrow! The only disappointing part for me is I won’t be able to get my new Benz serviced at MB of Hagerstown! More
by cczekaj
Employees Worked With
August 28, 2020
Everything was done in a professional manner and price was attractive. Very pleased. This xx I gave my comments I was very pleased. Word 24 and 24. was attractive. Very pleased. This xx I gave my comments I was very pleased. Word 24 and 24. More
by richard.shutt07
Employees Worked With
Kyle
August 27, 2020
Rob and the entire staff made the purchasing experience simple and painless. Rob got us into the exact car we wanted. It is a pleasure to work with such a professional and experienced staff. simple and painless. Rob got us into the exact car we wanted. It is a pleasure to work with such a professional and experienced staff. More
by Geordienewman
August 27, 2020
Amazing customer service. The person who dealt with me, Rob Edmonds insured I was satisfied and never let me go without a single question unanswered. amazing place who cares for me the minute I stepped in Rob Edmonds insured I was satisfied and never let me go without a single question unanswered. amazing place who cares for me the minute I stepped in More
by Khaled Dabbas
Employees Worked With
August 24, 2020
Extremely happy with our car buying experience. The process was quick and easy, Barry London and his staff were very friendly and professional and I would definitely recommend them. Would not hesitate process was quick and easy, Barry London and his staff were very friendly and professional and I would definitely recommend them. Would not hesitate to make the drive from Western Pa to purchase another car from them. More
by Melissa M
Employees Worked With
August 19, 2020
You guys have done it again, it’s another satisfied purchase. I love the smooth drive and elegant interior. Thanks, Kyle, you’re the best! purchase. I love the smooth drive and elegant interior. Thanks, Kyle, you’re the best! More
by JPost
August 19, 2020
Thank you Kyle for walking me through this process. You were professional, patient and informative. You are quick to respond to any questions. Thanks again! were professional, patient and informative. You are quick to respond to any questions. Thanks again! More
by Annette
Employees Worked With
August 17, 2020
Mercedes benz of Hagerstown was very helpful and patient during my car buying experience. Rob is no pressure and you can tell he loves his job. Austin was great in getting paperwork done in a timely manner. during my car buying experience. Rob is no pressure and you can tell he loves his job. Austin was great in getting paperwork done in a timely manner. I've bought cars here before and I will again. Thank you Mercedes-Benz of Hagerstown. More
by Vicky.allen
