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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,506 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,506 reviews
July 18, 2020
Great Experience!! Thanks to all that helped me recently with my 2014 Mercedes-Benz C350. I went in for a wheel alignment, but was not needed. Wanted my front bumper fix Thanks to all that helped me recently with my 2014 Mercedes-Benz C350. I went in for a wheel alignment, but was not needed. Wanted my front bumper fixed and painted. Was referred to Todd Auto Body, they completed the work and did a great job!! Not sure who did the wheel alignment, but thank you as well. Thanks All!! Daniel Moorehead More
by Daniel
July 17, 2020
AWESOME!!! Kyle, went far above my expectations. He was very professional, and he treated me with a high level of customer service. Very pleased with my experien Kyle, went far above my expectations. He was very professional, and he treated me with a high level of customer service. Very pleased with my experience!!! More
by blessings9266
Employees Worked With
July 15, 2020
Above and Beyond Barry went above and beyond to get us our new car. We ended up staying past closing so we could drive the new car home that day. Great service! Barry went above and beyond to get us our new car. We ended up staying past closing so we could drive the new car home that day. Great service! More
by Matt
Employees Worked With
July 13, 2020
Very Smooth and quick service. We would definitely do business with them. Nothing hidden all upfront. Kyle was ready to make us walk out with the car we wanted. business with them. Nothing hidden all upfront. Kyle was ready to make us walk out with the car we wanted. More
by mrinishp
Employees Worked With
July 11, 2020
Very knowledgeable and helpful Never met Barry before today but I’m happy I did. Explained the difference between the two models I wanted to test drive so that I had a better unders Never met Barry before today but I’m happy I did. Explained the difference between the two models I wanted to test drive so that I had a better understanding of their performance. Once I decided to buy the process was handled with painless efficiency. Thank you, a pleasant buying experience all around. More
by drjrm79
July 10, 2020
I had a great first time experience at Mercedes in Hagerstown with Rob. Great customer service from start to finish. He was able to answer every question we had. Looking forward to working with him in Hagerstown with Rob. Great customer service from start to finish. He was able to answer every question we had. Looking forward to working with him in the future. More
by Jnjmaddy
July 08, 2020
As an out of town car shopper, Hagerstown Mercedes made it happen. From the first phone call too driving off the lot, Rob bent over backwards for me. I would highly recommend him and Hagerstown Mercedes fo it happen. From the first phone call too driving off the lot, Rob bent over backwards for me. I would highly recommend him and Hagerstown Mercedes for all your needs. More
by Fixedgame2000
July 08, 2020
Great, honest, and fair Rob quoted an honest and fair deal over the phone. After traveling 6 hours from my house to the dealership, everything quoted and promised was honore Rob quoted an honest and fair deal over the phone. After traveling 6 hours from my house to the dealership, everything quoted and promised was honored, including trade in value and finance terms. Great experience overall!!! More
by diegodayan
July 03, 2020
Excellent service Rob Edmunds was the best. Rob always answer all my questions and was very knowledgeable. Rob was never pushy and always listened to what I wanted. I w Rob Edmunds was the best. Rob always answer all my questions and was very knowledgeable. Rob was never pushy and always listened to what I wanted. I will always buy from Rob. Thanks Rob! More
by JohnHull11428
Employees Worked With
July 03, 2020
Our experience with Mercedes-Benz of Hagerstown was absolutely great. Kyle was great to deal with, very knowledgeable about the vehicle we purchased. Great experience absolutely great. Kyle was great to deal with, very knowledgeable about the vehicle we purchased. Great experience More
by cooksturtz52
Employees Worked With
