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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,362 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,362 reviews
March 30, 2019
Mercedes Benz of Hagerstown Mike is the consummate professional. Knowledgeable and helpful, he ensured we were well informed and catered to. I will be back in the near future t Mike is the consummate professional. Knowledgeable and helpful, he ensured we were well informed and catered to. I will be back in the near future to purchase. More
by Resmithii64
Employees Worked With
Michael Lavrenchik
Helpful March 30, 2019
Great customer service experience!!! Went to look at a car and had a great experience with Michael Lavrenchik. He was very knowledgeable and friendly. He made our car buying experience en Went to look at a car and had a great experience with Michael Lavrenchik. He was very knowledgeable and friendly. He made our car buying experience enjoyable not stressful and made us feel like family! More
by Jeffrey
Employees Worked With
Michael Lavrenchik
March 28, 2019
Bought a c450 AMG 4matic Awesome service and great environment. The c450 AMG is the second mercedes i brought from there and mike always helps me out and stays late to make su Awesome service and great environment. The c450 AMG is the second mercedes i brought from there and mike always helps me out and stays late to make sure your completely satisfied. More
by Kevin
March 23, 2019
Excellent trade in!! Thanks to Barry London and Tony Mills for the great service and painless experience in a timely manner trading in our 2016 to 2019 GLE Coupe. I would Thanks to Barry London and Tony Mills for the great service and painless experience in a timely manner trading in our 2016 to 2019 GLE Coupe. I would recommend Mercedes Benz of Hagerstown without hesitation. I will definitely go back to them for another trade in!! More
by CTGLE43
March 21, 2019
Another great experience! Thank you Rob and Austin for a quick and excellent experience with trading in my almost new car back to the SUV. Love, love it💕 Thank you Rob and Austin for a quick and excellent experience with trading in my almost new car back to the SUV. Love, love it💕 More
by Deanna L Nalley
March 18, 2019
Excellent ..nothing but the best service Mike the salesman..is very professional, considerate and honest. My experience with the dealership, could not be better.. I will always refer all my Mike the salesman..is very professional, considerate and honest. My experience with the dealership, could not be better.. I will always refer all my friends to this dealership and especially Mike Lavrenchik.. More
by hanney shaban
Employees Worked With
Michael Lavrenchik
March 16, 2019
Great customer service We had a great experience with this dealer. They were very helpful and did everything they could to help us get our car. Will be back for sure and we We had a great experience with this dealer. They were very helpful and did everything they could to help us get our car. Will be back for sure and we do recommend them 100%. More
by Andreea
Employees Worked With
March 15, 2019
Repeat customer, time and time again Our second time purchasing a car from Barry London! Fast communication and easy transaction. Took the time to review new options on car and continue Our second time purchasing a car from Barry London! Fast communication and easy transaction. Took the time to review new options on car and continued to reach out to us after purchase. I had a question the second day having the car, I texted him first thing in the morning and he texted me back instantly! Great customer service! More
by erica72
Employees Worked With
March 12, 2019
Purchase of car The experience was excellent. First, our sales person, Kyle Swanson was prepared for us and was very knowledgeable about car, process, and overall co The experience was excellent. First, our sales person, Kyle Swanson was prepared for us and was very knowledgeable about car, process, and overall competence. Second, even though Tony Mills was taking my money, he knew what he was doing and made sure it was correct. Last, Alex Folz who has services my Mercedes for years was available for information what would make me and my wife happy with our car. His knowledge of both Mercedes products and what we like was invaluable. An excellent experience and I recommend this dealership to anyone who wants to buy a Mercedes. They treat you right. More
by feserrf
March 10, 2019
Great Experience The patience was very much appreciated as they waited for my arrival. The service was excellent, enlightening and rewarding. They took the time to exp The patience was very much appreciated as they waited for my arrival. The service was excellent, enlightening and rewarding. They took the time to explain as much as they could for the short time that remained. More
by LouLou
