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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,490 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,490 reviews

November 23, 2019

Great service - a very happy customer! This is my fourth new car purchased at Mercedes-Benz of Hagerstown. Justin and his team always go the extra mike to support my decision making and the More

by KO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Nov 25, 2019 -

Mercedes-Benz of Hagerstown responded

Hello there, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

November 19, 2019

PERFECTION As always, dealing with MCB of Hagerstown is flawless. Exceptional service, friendly faces and amazing products- what else would a gal want? I highly More

by Bnlavorgna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik, Tony Mills
Nov 25, 2019 -

Mercedes-Benz of Hagerstown responded

Hello there, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

November 13, 2019

Mike is a great man! I will always buy my cars from him! He walks you through everything perfectly and you can instantly feel his positivity. More

by Sandra Cardona
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik
Nov 19, 2019 -

Mercedes-Benz of Hagerstown responded

We're glad to hear you found our staff was so knowledgeable and helpful! Thanks again for taking the time to leave us this information about your recent visit. Take care!

November 13, 2019

Mike is awesome! This visit has been our second and third purchase with Mike Lavrenchik and we couldn't be more pleased. He has been phenomenal to work with and is a More

by TimHarman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lavrenchik, Tony Mills
Nov 19, 2019 -

Mercedes-Benz of Hagerstown responded

We're glad everything was completed quickly and to your satisfaction! We do hope we can be of assistance in the future. Take care!

October 31, 2019

Superb! From the moment our agent Kyle introduced himself I knew this was the place. I have purchased a fair amount of vehicles in the past and this experienc More

by Kelley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Nov 01, 2019 -

Mercedes-Benz of Hagerstown responded

Hi, thank you for the high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

October 30, 2019

Excellent Michael Lavrvrenchik was very helpful in our purchase of our new S450 Mercedes. Mike explained very throughly the operation of the Mercedes and was ve More

by Arnold Trucking
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lavrenchik
Nov 01, 2019 -

Mercedes-Benz of Hagerstown responded

Hi, we're so glad that we were able to go above and beyond your expectations! Thanks again for the recommendation, and have an amazing day!

October 30, 2019

As a new Mercedes owner I am still learning about my SL. I've had 2 opportunities to interface with Tom and on both occasions he was the consummate professional. Tom is very knowledgeable about the products More

by rmorin49
Recommend Dealer
Yes
Employees Worked With
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Mummert
Nov 01, 2019 -

Mercedes-Benz of Hagerstown responded

Hi, your wonderful feedback and rating mean a lot to us. Until the next time we meet, take care!

October 28, 2019

Well worth the drive The wonderful staff at Mercedes-Benz of Hagerstown was extremely responsive and went the extra mile to make themselves available to help us find the v More

by bgmohr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Nov 01, 2019 -

Mercedes-Benz of Hagerstown responded

Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

October 24, 2019

A Quick Delivery Dealership My experience at the dealership was truly pleasant. The car had been by the showroom when we came. It took us about 2 and half hours from test drive More

by NQ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik
Oct 28, 2019 -

Mercedes-Benz of Hagerstown responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please don't hesitate to reach out!

October 20, 2019

My first Mercedes It was our first time experience buying a Mercedes and we could not have asked for a better person to help us out. He helped us understand all the fea More

by Atin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2019 -

Mercedes-Benz of Hagerstown responded

Thanks for highlighting some of our staff who helped make this such a great experience! Thank you, and have a fantastic day!

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