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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,362 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,362 reviews

February 25, 2019

Exceptional We were from out of town and the dealership was very accommodating. They were willing to communicate over the phone and rearrange their schedules - i More

by Mmv426
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2019 -

Mercedes-Benz of Hagerstown responded

Our team aims for a 5 star experience and we're thrilled to see that's what you received! Thank you for your review.

February 25, 2019

Best Mercedes dealership Very pleased with Barry our salesman and Justin the general manager. They both went above and beyond to make this a great experience. We would recomme More

by Kingcuda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Feb 26, 2019 -

Mercedes-Benz of Hagerstown responded

Thanks for sharing your experience with Barry and Justin! We look forward to you next visit.

February 24, 2019

One of a kind Rob Edmonds was my salesman best salesman I have ever dealt with when making any big purchase. He stayed late one evening knowing that i was also spe More

by Ana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2019 -

Mercedes-Benz of Hagerstown responded

Thank you for sharing your stellar experience with Rob! We're so glad to see you had the kind of experience we strive for.

February 23, 2019

Awesome service and experience! My experience at Mercedes Benz of Hagerstown was more than I expected! Rob Edmonds, our salesman was very informative and worked with me and my concer More

by Kaylo2456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Feb 26, 2019 -

Mercedes-Benz of Hagerstown responded

Our team is proud to go above and beyond for you! Thank you for choosing Mercedes-Benz of Hagerstown!

February 21, 2019

Very professional service in a very warm and caring atmosphe We drove 3.5 hours to purchase our car. Barry was very informing and answered all of our questions and conserns, making us very comfortable to make th More

by SusanDimmick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2019 -

Mercedes-Benz of Hagerstown responded

Thanks for travelling the distance so we could get you into your dream vehicle! We hope to see you again!

February 19, 2019

Outstanding experience Rob was very knowledgeable and helpful in assisting us to make the best buying decision for our family. Despite Rob being an avid CAPS fan, this PENS More

by PENSFAN87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2019 -

Mercedes-Benz of Hagerstown responded

Thanks so much for you recommendation and wonderful review! Our teams hopes to assist you again in the future!

February 17, 2019

Excellence Again We recently traded again And as always were extremely pleased with the deal and the service. This is our 7 auto from them it it is hard to imagine goi More

by Hondo Wetmiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Feb 21, 2019 -

Mercedes-Benz of Hagerstown responded

Thank you for your loyalty! We hope to see you again in the future. Enjoy your new vehicle!

February 16, 2019

Service The people are great, they know there cars, problems, very happy with this dealership .i highly recommend this dealership to everyone .i have owned a More

by Tonyg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zene Wolfe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2019 -

Mercedes-Benz of Hagerstown responded

We are proud to hear you found our staff knowledgeable and helpful! Thank you for your wonderful feedback .

February 09, 2019

Excellent experience !!! First time a MB of Hagerstown and it was totally worth it. Kyle was my salesman very knowledgeable and answered all my questions. Took care of almost More

by Devinbrashears
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Feb 14, 2019 -

Mercedes-Benz of Hagerstown responded

We're happy that Kyle could assist you in finding your brand new Mercedes! Thank you for your business and wonderful feedback.

February 09, 2019

Great customer service I had four dealerships closer than Hagerstown, but found this dealership had the best inventory, and great customer service. Very professional and ve More

by DCinDC
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2019 -

Mercedes-Benz of Hagerstown responded

We appreciate you traveling the distance to allow us to serve you. Thank you for your business! Our team hopes to assist you again in the future.

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