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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,506 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,506 reviews

October 15, 2019

My 2nd Mercedes I traded in my 2011 Mercedes yesterday. I was extremely happy with my first Mercedes and dealership. So I bought another Mercedes. They made the proce More

by dupmurphyt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2019 -

Mercedes-Benz of Hagerstown responded

Hi, thank you so much for the positive review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 15, 2019

Barry made our car buying experience positive and informativ I had put off the purchase of a car because I do not enjoy the car buying experience. I knew what I wanted . Barry was very informative and positi More

by Kathy Murphy
Friendliness
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2019 -

Mercedes-Benz of Hagerstown responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 15, 2019

Great experience at MB Hagerstown! Thanks for you help in getting us in an upgrade vehicle! Great service from Barry and good price on the vehicle! More

by B. Litz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2019 -

Mercedes-Benz of Hagerstown responded

Hi there, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 15, 2019

Fabulous Experience!! I would like to give high praise to my salesman, Barry London. He went over and above working with me on ending my current car lease and purchasing a More

by Nichole Cordell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2019 -

Mercedes-Benz of Hagerstown responded

Hi there! We're so happy we were able to help you out! We're looking forward to your next visit with us!

October 11, 2019

Excellent Buying Experience! Barry London made my 1st buying experience with Mercedes a delight! Such a nice man and he really made me feel like family from the beginning. He mad More

by Mindy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2019 -

Mercedes-Benz of Hagerstown responded

Hi, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 11, 2019

Excellent service and professionalism. The service was excellent and everyone is extremely professional. This was my first Mercedes and will definitely not be my last. Mercedes Benz of Hage More

by gary.sherman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Oct 16, 2019 -

Mercedes-Benz of Hagerstown responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to see you soon!

October 06, 2019

Found Her! My wife and I made an appointment at MB in Hagerstown with Kyle Swanson to check out some cars. We were looking for a 2nd vehicle to help offload some More

by Namfon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2019 -

Mercedes-Benz of Hagerstown responded

Hi, thank you so much for your high rating. We can't wait to see you again, have a great day.

October 06, 2019

Great experience I was quite impressed with my experience at Mercedes-Benz of Hagerstown. The car buying process was easy. Barry was prompt with responding to my ema More

by hollybeth1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The finance guy-I forget his name and his card is not on me.
Oct 08, 2019 -

Mercedes-Benz of Hagerstown responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 03, 2019

Fantastic service Highly recommend MB of Hagerstown. New car purchase was seamless and the process was very easy. Had a great experience and left very satisfied. Tha More

by Terps1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2019 -

Mercedes-Benz of Hagerstown responded

Hi, thank you so much for the positive review! We sincerely thank you for the positive review, and look forward to seeing you again soon!

October 02, 2019

Professional Service Alex Folz was very professional and helpful (with the warranty company) when dealing with a major repair on my car. He worked with the warranty comp More

by MaryBeth P.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dena Burger was very friendly and courteous to us while transporting us to a rental car company.
Oct 08, 2019 -

Mercedes-Benz of Hagerstown responded

Hello, we're glad to hear you enjoyed your visit. We're looking forward to your next visit with us!

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