Mercedes-Benz of Hagerstown

Great experience! I bought a used car that was not a brand that this dealership usually carries. They treated me like I had just bought the most expensive car on the l I bought a used car that was not a brand that this dealership usually carries. They treated me like I had just bought the most expensive car on the lot. The finance manager, Tony, even got me a better rate on a loan. Kyle was very friendly and genuinely cared about providing a great experience. Great job guys! More

You Won’t Be Disappointed! Having owned Merecedes automobiles for the past 35 years, we have already formed high expectations for the cars, and the people who sell and service t Having owned Merecedes automobiles for the past 35 years, we have already formed high expectations for the cars, and the people who sell and service them. Mercedes of Hagerstown has raised the bar. From our first telephone conversation to the day of delivery, our experience was wonderful. Barry London, our sales representative, was extremely knowledgeable, patient, and fun to work with. I would highly recommend him. It was a pleasure also to meet with Sales Manager, Austin Sherman, and General Manager, Justin Harbert. For those of us who dread the numbers crunching, loan docs, registration and warranty programs, relax, Tony Mills takes away the stress. In short, five stars to Mercedes Benz of Hagerstown. Doug & Gisele Mohler More

Looking to upgrade to “family” car My husband and I came in on a Saturday to look at a 2019 GLC300. Kyle met with us and was extremely helpful and knowledgeable. He even came in on his My husband and I came in on a Saturday to look at a 2019 GLC300. Kyle met with us and was extremely helpful and knowledgeable. He even came in on his birthday to help us - we very much appreciated his help! We were able to leave with our new car, and everything was really smooth! More

Top notch Barry sold me a used GL a few years back.that wa as good easy transaction. Berry has been very patient with me while looking for the right car to buy. Barry sold me a used GL a few years back.that wa as good easy transaction. Berry has been very patient with me while looking for the right car to buy. More

Good experience They were easy to work with. The salesman was informative. All of the employees were very friendly. Interesting and entertaining to talk to. Good ove They were easy to work with. The salesman was informative. All of the employees were very friendly. Interesting and entertaining to talk to. Good overall experience. More

GIDDYUP!! What a great experience!! Rob Edmonds took such great care of us!! What an asset he is to your dealership. He’s very knowledgeable and explained ev What a great experience!! Rob Edmonds took such great care of us!! What an asset he is to your dealership. He’s very knowledgeable and explained everything in detail, even showing us how to work every knob and button in the car. And he has such a friendly and fun personality! We also want to thank Tony Mills as well! He also took great care of us! We were in and out so quickly! GIDDYUP!! More

Great place! Great place to purchase a car, everything went pretty smooth. Rob stayed In contact with me through it all, if your looking to make a purchase here do Great place to purchase a car, everything went pretty smooth. Rob stayed In contact with me through it all, if your looking to make a purchase here don’t hesitate! You get a huge chocolate bar as well! More

I was not planning on buying a Mercedes Benz As I stated above I was not planning on leasing a new Mercedes Benz. I wanted a reliable car with a 12,000 mile annual allowance. I received an em As I stated above I was not planning on leasing a new Mercedes Benz. I wanted a reliable car with a 12,000 mile annual allowance. I received an email from Mercedes of Hagerstown regarding the 2005 E320CDI that I was planning on trading in towards a newer vehicle. When I responded to the email Rob Edmonds.called me. I did not return his call since I did not think I could work a deal on a new Mercedes. Two days later I received another call from Mercedes of Hagerstown. This time the call came from my Service Advisor - Alex Folz. There was no way that I was not going to return Alex's call. He was my service advisor for more than ten years and we had developed a great relationship over those years. Alex is the best at what he does and excellent customer service is all he knows.. The first call I returned was to Rob Edmonds. Rob told me that Alex has started negotiating to get me into a new lease. Rob also told me that it was his responsibility to make Alex's request a reality. Simply put Alex did not want to lose a valued customer to another dealership. Rob understood that I wanted a car with a monthly payment that a retiree could afford on a fixed income. Rob made it his mission to work the numbers to match my budget. If I had a concern Rob has an answer to my concern within an hour of our conversation. Every promise that Rob made he follow through on. When it was all done it took me less than an hour to sign the documents and pick up my new car. To say that the process was painless is an understatement. Mercedes Benz of Hagerstown is an organization that has invested in their most valued asset and that is their employees. They are really not selling cars they are providing the best customer service in the business. Every employee that a customer comes into contact with makes that customer feel like they are the dealership's only customer. I will recommend Mercedes Benz of Hagerstown to anyone in the market to purchase a car. Most of all I will always recommend Rob Edmonds and my service admission Alex Folz. Ena Bovell Martin More

Buying experience Woody made the whole buying experience fun again! This wascour first Mercedes and I can assure you it won’t be our last. Thank you! Woody made the whole buying experience fun again! This wascour first Mercedes and I can assure you it won’t be our last. Thank you! More

BEST Car-Buying Experience....EVER Since my husband and I just bought our 5th vehicle from MB of Hagerstown, we've gotten to know the Younger family pretty well. We always have such an Since my husband and I just bought our 5th vehicle from MB of Hagerstown, we've gotten to know the Younger family pretty well. We always have such an exceptional car-buying experience, from the test-driving to signing on the dotted line, everything is always on point...BIG shout-out to Mike Lavrenchik for providing us with such a professional and pleasant experience with our newest Mercedes (WE LOVE IT!). More