Mercedes-Benz of Hagerstown

First new car for us. Very patient and answered all of questions. Rob and Tony both spent a lot of time comparing a lease to a purchase and explained how many of the optio Very patient and answered all of questions. Rob and Tony both spent a lot of time comparing a lease to a purchase and explained how many of the options worked. More

1st Time MB Owner Rob was excellent. His interest was to get us into a car that would work for us. Give us all the options for us to make our decision. He was a pleasur Rob was excellent. His interest was to get us into a car that would work for us. Give us all the options for us to make our decision. He was a pleasure to work with!! And I LOVE my car!! More

A Dream come through Met an angel Kyle Swanson who worked so hard to get me into my dream GLS 450.Mercedes/Benz Hagerstown is the place to stop by next time. Enjoy the exc Met an angel Kyle Swanson who worked so hard to get me into my dream GLS 450.Mercedes/Benz Hagerstown is the place to stop by next time. Enjoy the exceptional customer service and share. More

Always a great experience I have been going to this dealership for almost ten years, My first visit there was to find and hopefully buy my First Mercedes. I was greeted by Mic I have been going to this dealership for almost ten years, My first visit there was to find and hopefully buy my First Mercedes. I was greeted by Michael Lavrenchik who treated me like family. Helpful, caring and understanding of my car needs. I have also purchased two more cars in this time period. Also the service is top of the line and the attention to making you comfortable while waiting for the regular service to be finished is great. I never had any major problems with the first two cars and don’t expect it to happen now. More

Incredible Brand Knowledge What a great experience buying my first Mercedes! Barry London was a walking encyclopedia of information about the vehicle and the MB brand for safet What a great experience buying my first Mercedes! Barry London was a walking encyclopedia of information about the vehicle and the MB brand for safety. It made a huge impression on me to have so much detailed information about the car I was interetsed in buying. Keep up the great work and thank you again for a wonderful buying experience, More

What a wonderful experience! I have been to this dealer for service on my 2004 SL500 when there was work I couldn't perform myself and was always pleasantly surprised by the exper I have been to this dealer for service on my 2004 SL500 when there was work I couldn't perform myself and was always pleasantly surprised by the experience. I was treated as if I had been doing business with them for years, even on my first visit. Additionally, I found the prices very competitive and not at all what I expected for the quality products and services I received. So, when I was looking to get another (more practical) car, I went back to Mercedes-Benz of Hagerstown. I was a little wary because I thought I would be given a high pressure sales pitch. Instead, I got the same respectful treatment buying my car that I had gotten servicing my car. I found a previously-owned Mercedes C350 that was exactly what I was looking for and Barry London went out of his way to make this the most comfortable and enjoyable buying experience I have ever had with a dealership. He answered my questions, did not rush me to make a decision, nor made me feel awkward when I asked for their "best price". He spent time to show and explain the key functions of the car, and patiently worked with me to figure out something I was doing wrong. Lastly, Austin Shermon made the toughest part (paying and the paperwork) simple, quick, and painless. I highly recommend Barry and MB of Hagerstown to be your buying choices when it comes to a new or used Mercedes. More

Great Experience Purchasing My First Mercedes-Benz!! My experience with Rob was a very pleasant experience! He was extremely patient and very kind. He helped me find the perfect car right away! My experience with Rob was a very pleasant experience! He was extremely patient and very kind. He helped me find the perfect car right away! More

Excellent customer Service! Stress-Free Purchase!! Rob & Tony were patient, extremely informative; they made the process easy & stress free. I drove away feeling confident about the purchase of my 1st Rob & Tony were patient, extremely informative; they made the process easy & stress free. I drove away feeling confident about the purchase of my 1st Mercedes. More

Stress Free and Fun! I work and hour and a half away from this dealer so I showed up after a long day, tired and uneasy about the possibility of making such a big purchase I work and hour and a half away from this dealer so I showed up after a long day, tired and uneasy about the possibility of making such a big purchase. Tony greeted me and immediately went about pulling up the car I had asked to test drive. Rob then was free to tell me about the car I was interested in and then he sent me on my way to test drive it. My first thought was, wow, they are just going to let me take this $50,000 car and no one is coming with me! That made me feel really good as I have been to dealers in the past that made me feel like they thought I was wasting there time and wouldn't even qualify to buy AND they had to ride with me for the test drive and the cars were no where close to a Benz. After the test drive, I came back and indicated I wanted the car. From that point on, Rob and Tony made the process as fun and as stress free as it could possibly be. I come from nothing. When Tony shook my hand, congratulated me and let me know that my credit score was one of the highest he's ever seen.....in that moment he validated the hard work I have put in for years and I was reduced to tears. They were patient, they play their respective roles perfectly, and I am extremely grateful for the experience. They stayed past closing time without a hint of complaint and Rob still took the time to explain some of the features the car offers and was open to me calling whenever necessary with any questions that come up. Rob was the perfect salesman, he was not pushy like most. Rob and Tony are a dynamic duo and I would recommend them to anyone looking to purchase a Mercedes. Kudos to Mercedes-Benz of Hagerstown!!! More

Great car buying experience Barry was really helpful and when I buy my next car, I will definitely call him again. I received a really competitive price on a custom built car a Barry was really helpful and when I buy my next car, I will definitely call him again. I received a really competitive price on a custom built car and while it took 8 months to get delivered, the car is PERFECT! Barry took extra time to go over all of the new car features for me and I'm SO happy! More