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Mercedes-Benz of Hoffman Estates
Hoffman Estates, IL
1,136 Reviews
Mercedes-Benz of Hoffman Estates| For A Great Experience
Since 1975, luxury automobile customers seeking the ultimate buying experience have chosen Zeigler Automotive. The reason is simple. Our business philosophy centers around you, your needs, and your expectations of how a customer should be treated when purchasing a vehicle. From the moment you walk through the door, we welcome you with tailored-to-you services and exclusive amenities you simply won’t find at other dealerships. It’s the difference between service, and being served.
Mercedes-Benz of Hoffman Estates | A Zeigler Auto Group Company
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,136 reviews
March 09, 2021
Great experience. Everyone was very friendly and helpful. Easily the best car buying experience I’ve ever had, and the least amount of time I’ve spent at a dealership buying a car. 10/10 would repeat. Easily the best car buying experience I’ve ever had, and the least amount of time I’ve spent at a dealership buying a car. 10/10 would repeat. More
by kylescott6187
Helpful March 08, 2021
The experience was hassle free with a great price. Ronnie was great to deal with and we never felt pressured into the sale of the GLS we purchased Ronnie was great to deal with and we never felt pressured into the sale of the GLS we purchased More
by 1stPorsche
Employees Worked With
March 08, 2021
We purchased Mercedez gle 350 from this dealership and so happy with our decision. Nina was very professional . We will definitely come back to get an another Mercedez from this place . Thank you to Nina and happy with our decision. Nina was very professional . We will definitely come back to get an another Mercedez from this place . Thank you to Nina and all staff ! More
by minaiyma
Employees Worked With
Other Employees :
Piotr Siemieniuk, Gabe Estrada, Frank Campos
February 26, 2021
we had a great experience buying our 2021 MB GLA yesterday. there trade in appraisal was lower than I wanted so I brought the appraisal in from the local BMW dealer we were at the day before and the yesterday. there trade in appraisal was lower than I wanted so I brought the appraisal in from the local BMW dealer we were at the day before and they agreed to match their appraisal. we bought a loaner car with almost 6,000 miles on it even thought it was out being used. they were able to exchange it for another loaner and get it back so we could test drive it. we were happy with the white GLA loaner over the 2 gray and one black loaners available for sale. we got a great car at a reasonable price even though we traded in an Audi A3 with only approx. 400 miles on it. More
by bokal
February 26, 2021
Kirk with Mercedes of Hoffman Estates will get you into the car you want and treat you the way you deserve to be treated! Excellent salesman and a great dealership! the car you want and treat you the way you deserve to be treated! Excellent salesman and a great dealership! More
by O'Regan Fam
February 21, 2021
This dealer has 2018 Lexus LC500 with 7436 miles asking price was $74999. After almost 2 weeks negotiations, the price went down to $72500. However, I later learned that this same car got rejected from ano price was $74999. After almost 2 weeks negotiations, the price went down to $72500. However, I later learned that this same car got rejected from another recent buyer which he flew across country to came to realization that it has bumper damage on front and back, and the car has white vinyl wrap which its in bad condition. I still decided to buy at $72500 but the general manager name Tom May later changed his mind and told me that the price went up to $76999. I also deal with Kevin Dorsey who is a customer relation manager. Both of them played games with me and seems like they don’t respect the customers. Never have I experienced this type of business practice at a professional car dealer. Offer and change the price after customer agreed to buy. One thing that is very important and they violated was they sent me a picture that has the previous owner name. These people are dishonest and will try to rob you. Stay away!! More
by Kenkentrent
February 03, 2021
Dimitri was very helpful throughout the entire process. He also went out of his way to drop off the car and return my loaner when certain repairs were needed after purchasing. Would recommend! He also went out of his way to drop off the car and return my loaner when certain repairs were needed after purchasing. Would recommend! More
by Jamie Crose
January 28, 2021
Mike Connolly, the GM is an upstanding gentleman. My purchase from them was not without incident. However, the aforementioned gentleman is righting their wrongs. Nothing more I can say but thank you. purchase from them was not without incident. However, the aforementioned gentleman is righting their wrongs. Nothing more I can say but thank you. More
by DLS
January 21, 2021
Great knowledgeable staff that puts the customer first. It was a non stressful experience which made buying the car so much more enjoyable. Would buy another vehicle from this dealer in the future. It was a non stressful experience which made buying the car so much more enjoyable. Would buy another vehicle from this dealer in the future. More
by midweststar7
January 12, 2021
The quality this dealer holds their cars to is laughable. Their inspection report did not have any specific information about the car. I have no problem disagreeing on a price and walking away, but I don’t a Their inspection report did not have any specific information about the car. I have no problem disagreeing on a price and walking away, but I don’t appreciate the way Mike Perez spoke to me and addressed my concerns with the car I was interested in. I came to zeigler because they’re known for their great service and hold their cars to a high standard. This dealership showed me otherwise. I’ve had better experiences at off brand dealerships. Will never buy a car from Zeigler. More
by rsinno
Employees Worked With
Mike Perez
