Mercedes-Benz of Natick

One of the best Mercedes Dealership in northeast. The moment we met with Rafic, he was very polite and understanding of our needs. Will definitely come back :) The moment we met with Rafic, he was very polite and understanding of our needs. Will definitely come back :) More

A team of professionals. Charles E Scrymgeour, my sales representative, I highly recommend him to future customers who wish to become part of the MB family, because he has a Charles E Scrymgeour, my sales representative, I highly recommend him to future customers who wish to become part of the MB family, because he has a perfect understanding of the concept of customer satisfaction. Flawless efficiency, I tried the vehicle around 9:30 am, we concluded the deal around 10:45 am and at 1:30 pm I was already on the road in my new car. Thank you Charles for your responsiveness, your manager for his business acumen, your colleague from the financing department for his way of selling the file to the banks. Antoine Desire More

Amazing experience with Jonny T Pham and Saena Nikolas! !! Very thorough and has so much knowledge! Thank you very much! So excited by everything I learned, cannot wait for our next visit together. !! Very thorough and has so much knowledge! Thank you very much! So excited by everything I learned, cannot wait for our next visit together. More

The business end of it left a lot to be desired. The wait was outrageous although our salesman, Steve Boston ,was outstanding and really felt badly for us. Jonny Pham was truly exceptional and made The wait was outrageous although our salesman, Steve Boston ,was outstanding and really felt badly for us. Jonny Pham was truly exceptional and made the experience a positive one with me and my husband. More

Kudos to Fred Romsey always the consummate professional a great company man and always concerned and caring to his customers. great company man and always concerned and caring to his customers. More

Luis and the staff at Mercedes-Benz in Natick were very professional and courteous. They took care of the problem right away! professional and courteous. They took care of the problem right away! More

came in today for my lesson with Jonny Pham, truly an amazing asset to Mercedes. He was so sweet and thoughtful of the weather he offered to bring my vehicle and prepare the delivery lesson in house and amazing asset to Mercedes. He was so sweet and thoughtful of the weather he offered to bring my vehicle and prepare the delivery lesson in house and dry from the heavy rain. In addition he was able to set up my app and fastpass account. I cannot express many wonderful things .He was so eager to help and ensured i had a wonderful experience. More

Jonny Pham and Charles Scrymgeour are very professional, easy to work with, very courteous, & customer oriented. Glad to have been assisted by these two gentlemen 5 stars across the board! easy to work with, very courteous, & customer oriented. Glad to have been assisted by these two gentlemen 5 stars across the board! More

Excellent dealership for both purchases and maintenance. Service department workers are thorough and very careful in their work. Service advisors keep you updated on progress of work being done. If somet Service department workers are thorough and very careful in their work. Service advisors keep you updated on progress of work being done. If something is in need of repair, the service advisor will call and explain what needs to be done and the cost. More

It took the service department 10 hours and two calls from me to do a simple service on my car. I dropped the car at 7am and it wasn’t ready until 5pm. At 3pm I was told the car was in the wash. I had to from me to do a simple service on my car. I dropped the car at 7am and it wasn’t ready until 5pm. At 3pm I was told the car was in the wash. I had to call them again 1.5 hours later. I didn’t get a call back again until 30 minutes later. I don’t care how busy you are it doesn’t take 2 hours to get the car through the wash. For how much the service is they could provide a faster service More