Mercedes-Benz of Natick

Wonderful service. Personal touch appreciated. Charles is a great salesman. He is experienced and very knowledgeable of any vehicle on the lot. Personal touch appreciated. Charles is a great salesman. He is experienced and very knowledgeable of any vehicle on the lot. More

Jonny Pham was a tremendous help in training me on my new car's many features. He was incredibly knowledgable, patient, and happy to walk me through things. Excellent experience! Thank you! car's many features. He was incredibly knowledgable, patient, and happy to walk me through things. Excellent experience! Thank you! More

The sales person Rafi was very professional, and the inventory was of very good quality. I would do my car shopping, and to suggest with others, to shop and compare with Herb Chambers of Natick. inventory was of very good quality. I would do my car shopping, and to suggest with others, to shop and compare with Herb Chambers of Natick. More

Abdul did an excellent job scheduling me for a service appointment on extremely short notice in order to accommodate my travel plan. His approach was very professional and consumer friendly. The service d appointment on extremely short notice in order to accommodate my travel plan. His approach was very professional and consumer friendly. The service department performed the required service in a timely and excellent manner. More

I followed up with this dealer multiple times and left with empty promises from the General Sales Manager Andrew Torrico. I asked for agreed figures to be emailed over for a few days now…. Yesterday I cal with empty promises from the General Sales Manager Andrew Torrico. I asked for agreed figures to be emailed over for a few days now…. Yesterday I called and was met with a condescending tone along with telling me PAYING $10,000 HIGHER THAN MSRP made me everything but a real customer…. What sales manager tells a customer he has real customers and not someone who’s just willing to pay $10,000 over MSRP. Very let down with the empty promises and poor representation of the company. More

Excellent overall experience! jonny was wonderful to work with and walk me through all the car features. jonny was wonderful to work with and walk me through all the car features. More

I purchased a GLC300W4 from Charles 3. 5 years ago and was not sure which model I wanted for 2023. He accompanied me for the test drives and after making some important suggestions to me, I 5 years ago and was not sure which model I wanted for 2023. He accompanied me for the test drives and after making some important suggestions to me, I decided on the same vehicle. He is very patient, professional, always thinking of his customers' needs and very honest in his opinions. I am thrilled to have Charles s my Mercedes salesperson and such a pleasure to work with such a competent and thorough individual. In addition Jonny Pham was truly amazing with his tutorials on my new GLC! ND More

Luis in service is great! I am EXTREMELY happy. I live very close to a different Mercedes dealer who had been "doing" work on my car for the last couple years yet it was never I am EXTREMELY happy. I live very close to a different Mercedes dealer who had been "doing" work on my car for the last couple years yet it was never fixed. I came to Natick just for an oil change because the other dealer never has time for those, and Luis and the techs took control of the situation and re did some of the work plus more! could not have asked for a better professional! More

All took good care of our transaction. Polite and curious. Car was ready on time and detailed properly. Polite and curious. Car was ready on time and detailed properly. More

Vito and Jonny provided great service and were professional. The car was ready on time and detailed properly. professional. The car was ready on time and detailed properly. More