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Mercedes-Benz of Natick
Natick, MA
2,708 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 AM
Wednesday 8:30 AM - 8:00 AM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,708 reviews
June 16, 2023
I followed up with this dealer multiple times and left with empty promises from the General Sales Manager Andrew Torrico. I asked for agreed figures to be emailed over for a few days now…. Yesterday I cal with empty promises from the General Sales Manager Andrew Torrico. I asked for agreed figures to be emailed over for a few days now…. Yesterday I called and was met with a condescending tone along with telling me PAYING $10,000 HIGHER THAN MSRP made me everything but a real customer…. What sales manager tells a customer he has real customers and not someone who’s just willing to pay $10,000 over MSRP. Very let down with the empty promises and poor representation of the company. More
by Anthony Murphy
Employees Worked With
Helpful June 16, 2023
Excellent overall experience! jonny was wonderful to work with and walk me through all the car features. jonny was wonderful to work with and walk me through all the car features. More
by Breno rocha
Employees Worked With
Other Employees :
Sonya Mineau
June 14, 2023
Luis in service is great! I am EXTREMELY happy. I live very close to a different Mercedes dealer who had been "doing" work on my car for the last couple years yet it was never I am EXTREMELY happy. I live very close to a different Mercedes dealer who had been "doing" work on my car for the last couple years yet it was never fixed. I came to Natick just for an oil change because the other dealer never has time for those, and Luis and the techs took control of the situation and re did some of the work plus more! could not have asked for a better professional! More
by tmartins94
Employees Worked With
June 13, 2023
I purchased a GLC300W4 from Charles 3. 5 years ago and was not sure which model I wanted for 2023. He accompanied me for the test drives and after making some important suggestions to me, I 5 years ago and was not sure which model I wanted for 2023. He accompanied me for the test drives and after making some important suggestions to me, I decided on the same vehicle. He is very patient, professional, always thinking of his customers' needs and very honest in his opinions. I am thrilled to have Charles s my Mercedes salesperson and such a pleasure to work with such a competent and thorough individual. In addition Jonny Pham was truly amazing with his tutorials on my new GLC! ND More
by steve
June 10, 2023
All took good care of our transaction. Polite and curious. Car was ready on time and detailed properly. Polite and curious. Car was ready on time and detailed properly. More
by Michael.camara
Employees Worked With
June 10, 2023
Vito and Jonny provided great service and were professional. The car was ready on time and detailed properly. professional. The car was ready on time and detailed properly. More
by Michael.camara
Employees Worked With
June 09, 2023
Jonny Pham was super helpful setting up my Bluetooth for music in my car. Thank you music in my car. Thank you More
by davidjprothero
June 09, 2023
Jonny was awesome got me connected to Mercedes me connect efficiently. Thank you, I can now operate my car on my phone connect efficiently. Thank you, I can now operate my car on my phone More
by Tony parker
Employees Worked With
June 09, 2023
First-class service! I had a positive and honest service experience with my 2014 CLA. Mercedes-Benz Natick my new service place. I had a positive and honest service experience with my 2014 CLA. Mercedes-Benz Natick my new service place. More
by Liz
Employees Worked With
June 08, 2023
Steve Boston is my favorite consultant, was extremely knowledgable and helpful, Kolls was very efficient easy to work with, Sharon was very pleasant and helpful when calling in to confirm my appointment, knowledgable and helpful, Kolls was very efficient easy to work with, Sharon was very pleasant and helpful when calling in to confirm my appointment, and Jonny was fantastic in transitioning and help explaining the functions he was the best we ever had especially going over the orientation of the car. More
by PJPurcell
