Mercedes-Benz of Natick

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Good service and helpful staff, clean and pleasant facility vehicle always returned washed, vacuumed and cleaned facility vehicle always returned washed, vacuumed and cleaned More

I brought my car in for annual service. As always they did everything I asked in a timely a professional manner. I dealt with Fred Romsey who’s been my service advisor. He’s very knowledgea As always they did everything I asked in a timely a professional manner. I dealt with Fred Romsey who’s been my service advisor. He’s very knowledgeable and a real professional. More

Jonny is a tech wiz! He is so well versed with everything Mercedes. He’ll answer any question or resolve any issues with a pleasant and professional demeanor. He is truly He is so well versed with everything Mercedes. He’ll answer any question or resolve any issues with a pleasant and professional demeanor. He is truly a pleasure to work with! More

Jonny is very helpful and professional. He taught me many things about my car. For some useful new features, I may never know those exist if Jonny didn't tell me. That was a great training He taught me many things about my car. For some useful new features, I may never know those exist if Jonny didn't tell me. That was a great training session. Many thanks to Jonny. More

I'm giving the highest rating possible on my recent purchase of my 2022 GLS63 AMG. One of the main reasons is my sales representative, Charles Scrymgeour. Charles is a world-class sales rep. Charles purchase of my 2022 GLS63 AMG. One of the main reasons is my sales representative, Charles Scrymgeour. Charles is a world-class sales rep. Charles has been amazing to work with during the entire sales process, from our initial talks, through ordering/purchasing, to the delivery itself. I like to ask very detailed questions and Charles has always been very patient with me, and he is extremely knowledgeable. I would recommend him highly to my family and friends, and would definitely work with him again. Another representative who I would like to call-out specifically as being key to my positive experience is Jonny Pham, on his amazing delivery presentation. Jonny leads an excellent info session and delivery experience. He anticipated and answered all of our technical questions easily and efficiently. Jonny has wonderful method to his delivery process. It is very important for me to mention, one of the main reasons I have stayed with Mercedes-Benz of Natick for 14+ years, is my excellent service consultant Fred Romsey. Fred has built trust with me over many years servicing my other Mercedes vehicles, which in turn influences me to stay with this particular dealership. I also want to mention Adam Shapiro, the service director. For any issues I have had, Adam has gotten involved directly to lead or assist, to see the issue resolved. Adam has a high level of customer engagement and he definitely earns my trust. He sets a high standard and example overall for the entire service organization. There were many others who helped me from the dealership, including the front desk, who I would like to include and give a positive review. Great job everyone. More

Buying negotiations always difficult but very professional sales person and great training by Jonny Pham for new features. professional sales person and great training by Jonny Pham for new features. More

Jonny is truly a professional. There was not a question he could not answer. His knowledge was second to none. He makes himself available whenever needed. I was amazed at how quick There was not a question he could not answer. His knowledge was second to none. He makes himself available whenever needed. I was amazed at how quickly he responded to the question I asked. He is the best of the best! More

So easy to work with. She is amazing very helpful and helped us find exactly what we wanted. She is amazing very helpful and helped us find exactly what we wanted. More

Jonny was phenomenal! He took his time to show us every feature of the car. He was an absolute pleasure to work with and made our experience very memorable. I highly recom He took his time to show us every feature of the car. He was an absolute pleasure to work with and made our experience very memorable. I highly recommend Jonny, great wealth of knowledge! More