Mercedes-Benz of Rocklin

Wayne is always a pleasure to deal with. I look forward to my next service appointment. I look forward to my next service appointment. More

This is not the first time this dealer has done work that was not fixed/diognosed properly. On this occasion I was quoted $10K for a COMPLETE real axle assembly, when in fact it only needed new axle shaft was not fixed/diognosed properly. On this occasion I was quoted $10K for a COMPLETE real axle assembly, when in fact it only needed new axle shafts and outer hubs (the outer splines were about to fail). Had the service person actually removed the differential cover and done a proper diagnosis he would have found this to be the case. As it was, I paid for the tech do do little or nothing other than confirm the slop in the rear axle, which I already knew. Apparently the mechanic came to this conclusion simply by looking at the oil via the oil filler plug - they DID NOT remove the differential cover and even look inside the differential or check the axle spline play separately. When a business is going to quote a $10K repair, they should be sure they are correct in the diagnosis. After a re-diagnosis elsewhere, it was just the axles/hubs (splines) themselves... around $1500 in parts. Imagine that?! The "diagnosis" was totally incomplete, inaccurate and a major attempt to "upsell" me on an entire assembly when simply replacing two parts corrected the issue. More

My wife and I had a great buying experience from start to finish. The service department is great too! finish. The service department is great too! More

A prompt, courteous and fulfilling visit to this service department. All work done was covered by warranty. Eduardo was very pleasant to talk to and all service staff were attentive to making the visit ple department. All work done was covered by warranty. Eduardo was very pleasant to talk to and all service staff were attentive to making the visit pleasant. There were no cookies on offer. Thank you. More

They took care of my service needs promptly and were courteous. The waiting area is nice and clean. No problems. courteous. The waiting area is nice and clean. No problems. More

I've been working with Raj Sandhu for nearly 9 months off and on to order our dream car. He was so patient with us, helping us every step of the way. Darren was a big help in the actual ordering process an and on to order our dream car. He was so patient with us, helping us every step of the way. Darren was a big help in the actual ordering process and Roman helped us close the deal and get all of the warranty information we needed. The entire operation is run very professionally, a joy to work with. Thank you Raj...for everything you've done for us! More

I’ve been a proud Mercedes-Benz owner for nearly 10 years, and this is now my third Mercedes. Whether it’s the dealership in Laguna Niguel or Rocklin, I’ve always trusted Mercedes-Benz for every servic years, and this is now my third Mercedes. Whether it’s the dealership in Laguna Niguel or Rocklin, I’ve always trusted Mercedes-Benz for every service. The experience has been consistently first-class—professional, friendly, and customer-focused. It’s the little touches, like a fresh donut and a great cup of coffee while you wait, that make every visit enjoyable. Thank you to both service teams for always taking such great care of me. Customer service like this is one of the many reasons I keep coming back. More

Both the salesman and the finance manager were extremely polite and super helpful. Made the process super easy. Will return again on our next purchase! Thanks guys! polite and super helpful. Made the process super easy. Will return again on our next purchase! Thanks guys! More

My experience at the dealership was quite amazing with a top-dog level of service from staff and specifically from Ian Stauffer who works in respect of the buyer with a grand tenacity. top-dog level of service from staff and specifically from Ian Stauffer who works in respect of the buyer with a grand tenacity. More