Mercedes-Benz of Rocklin

always appreciate the service, respect and kindness Wayne gives me. He's the one my experience is mostly with gives me. He's the one my experience is mostly with More

I needed to leave by 2:30 pm, and my car was done by 2:20 pm. Thank you. pm. Thank you. More

I am not satisfied at all with my recent service. First off, a few years back when my vehicle was under warranty, I brought my vehicle in for a clunking issue in the rear. The service technician at t First off, a few years back when my vehicle was under warranty, I brought my vehicle in for a clunking issue in the rear. The service technician at the time could not diagnose the issue and told me nothing was wrong, but the noise was still present and now it is worse. Now present day, my warranty is now expired. I went to Mercedes Benz in rocklin last Wednesday and spoke with David the service manager and Sean service advisor , and David promised me that he will look into my issue and fix it for $199 plus 25% off parts. So, I agreed to those terms. But rather than fixing my initial clunking issue. They decided to look for other issues with my vehicle. I asked you about my original issue and you give me the same answer as before . More

We have had a great experience with this dealer. Greg has gone above and beyond to help us with our issues Greg has gone above and beyond to help us with our issues More

horrible experience, beware! paid $280 for a diagnosis and given quote of repair at over 10,000 dollars. Took sprinter van to another shop next day and had van fixed with a $10 paid $280 for a diagnosis and given quote of repair at over 10,000 dollars. Took sprinter van to another shop next day and had van fixed with a $100 part (sensor) and labor , which wasn’t even on the quote from rocklin. Was told my situation looked bad and battery acid was the culprit. Turned out that the battery acid didn’t do the damage as alleged by the mechanic. Seriously disappointed and will never return to that dealership again. IMO this was unethical and possibly worse. Sad and disgusting. The should return my $280 diagnosis fee at the least More

Professional quality service with a smile. Appreciated everyone from the person who took my appointment, the tech who provided a video clip of the service, to my service advisor. 10 out of 10 Appreciated everyone from the person who took my appointment, the tech who provided a video clip of the service, to my service advisor. 10 out of 10 Nailed it! More

Eduardo was very friendly and very helpful in securing a ride for me to and from Mercedes to my home during the wait for my car. ride for me to and from Mercedes to my home during the wait for my car. More

Good and Clear communication, work done, satisfied Excellent care by Wayne Schmidt Wayne, representing Envision Mercedes, has achieved over the years a strong, trustful relationship with a customer li Excellent care by Wayne Schmidt Wayne, representing Envision Mercedes, has achieved over the years a strong, trustful relationship with a customer like me. That's why I keep coming back. Thank you More

Great advisor — he answered all my concerns clearly and patiently. He was friendly, cooperative, and made the whole experience smooth and stress-free. I will definitely return because of the outstanding se patiently. He was friendly, cooperative, and made the whole experience smooth and stress-free. I will definitely return because of the outstanding service he provided. More

I’m disappointed for the problem with my car. It’s the third time I have brought it in and it was not fixed. It’s the third time I have brought it in and it was not fixed. More