Mercedes-Benz of Salem - Service Center

I met Tony Cole and he was phenomenal. He explained to me what he was going to do to my vehicle and he k kept his word. He explained to me what was wrong with my vehicle and what my vehicl He explained to me what he was going to do to my vehicle and he k kept his word. He explained to me what was wrong with my vehicle and what my vehicle needs. He also put it order on how I should have it done with the price. I told him that I would be bringing my vehicle back to him for the repairs. More

Treats my old car like it is a Gem. It is a 2007 and they seem to like seeing it come into the shop. It is a 2007 and they seem to like seeing it come into the shop. More

Would I recommend then? Depends on what for. For me it's a long drive to Salem just to get my car oil changed which due to the drive and wait takes about 1/2 a day. I do Depends on what for. For me it's a long drive to Salem just to get my car oil changed which due to the drive and wait takes about 1/2 a day. I do like getting the car washed after the service, the clean waiting room, and the amenities while waiting. However, ever since I bought the E450 Cabriolet in 2019 I've had problems with my camera. I kept complaining about it being intermittent, not working at times, at critical times. At the dealer, I kept getting the excuse that they would have to keep to car to diagnose it. After the car was out of warranty I searched the web and found other people having the same problem. I can't believe Mercedes didn't have this problem and fix on a service bulletin which the dealer refused to look up. Three months ago I bought a new camera housing from Mercedes parts dept and installed it myself. It has worked perfectly since. My complaint is I believe the Service dept should have recognized the problem and known the solution. If they kept the car I would have to wake a week before the part came in. What other important problems do they not know? More

First time using this service department- easy drop off and very nice people! I will definitely return and recommend. Robyn and very nice people! I will definitely return and recommend. Robyn More

They were helpful in finding out what was wrong with my car and fixing it. The shuttle service is great. And they washed my car afterwards. The man that helped me explained what was wrong and what needed t car and fixing it. The shuttle service is great. And they washed my car afterwards. The man that helped me explained what was wrong and what needed to happen to fix it. I was able to fully understand the service I was receiving which gave me confidence in trusting them to get it done. More

Very professional and knowledgeable staff. Clean facilities with a very nice waiting room and amenities. Clean facilities with a very nice waiting room and amenities. More

Very satisfied with the recent servicing of my Sprinter. Evan, the advisor, has always been patient and helpful when I've come in for work. I appreciated his review when I picked up my vehicle. Thank you so Evan, the advisor, has always been patient and helpful when I've come in for work. I appreciated his review when I picked up my vehicle. Thank you so much. More

Service Dept is always top-notch. Don and Tony make the dealership proud and are the reason we don’t go anywhere else. Don and Tony make the dealership proud and are the reason we don’t go anywhere else. More

I love taking my car to Mercedes-Benz of Salem for service! Every visit is something I actually look forward to because the staff always takes such great care of me. From the moment I walk in, they ma service! Every visit is something I actually look forward to because the staff always takes such great care of me. From the moment I walk in, they make me feel like a valued customer and go above and beyond to ensure everything is perfect. The team is professional, attentive, and they truly make me feel special every time. I can always trust that my car is in excellent hands. Highly recommend them for both exceptional service and a top-notch customer experience! More

Service center staff were extremely professional and thorough when inspecting my vehicle. The advice they shared with me helped me make an informed decision on the purchase of my car from a private part thorough when inspecting my vehicle. The advice they shared with me helped me make an informed decision on the purchase of my car from a private party. More