Mercedes-Benz of Silver Spring

Personalized Service I am loyal to Mercedes of Silver Spring. My car is always handled with utmost care, and my POC, O’Riley, explains the visit in a detailed and informa I am loyal to Mercedes of Silver Spring. My car is always handled with utmost care, and my POC, O’Riley, explains the visit in a detailed and informative way. More

Mr Lovence has good customer service skills. He is always fr My overall rating would have been a 5. However, Terrence does not have good customer service skills. He never gave much eye to eye contact. He did not My overall rating would have been a 5. However, Terrence does not have good customer service skills. He never gave much eye to eye contact. He did not thank me for my business. I've purchased 4 cars from Loveance and my daughter 3 cars. Loveance is a people person. He's the reason we keep coming back. More

.My experience with O'Reilly. my service advisor. O'Reilly explained the details of my car service, and answered all my questions in a thorough but simple way for me to understand. He is very knowled O'Reilly explained the details of my car service, and answered all my questions in a thorough but simple way for me to understand. He is very knowledgeable, professional, friendly, and very helpful. He updated me about the progress of my car service by text. He exhibited quality and excellent image of the service dept. More

Great Sales Experience I walked in with an E-class on mind, but I was also considering a C-class. My salesman Chevist Mitchell ran through all of the differences between th I walked in with an E-class on mind, but I was also considering a C-class. My salesman Chevist Mitchell ran through all of the differences between the models and I ended up getting the E-class after much deliberation. Chevist was very knowledgeable and patient. He made my fiancée and myself really comfortable with our experience and we were both pleased. I would absolutely recommend Mercedes-Benz of Silver Spring, and Chevist Mitchell is the primary reason. Two thumbs up!! More

Regular Maintenance O'Reilly is her professional and took good care of me and my car. He is great and an asset to your dealership. I highly recommend him O'Reilly is her professional and took good care of me and my car. He is great and an asset to your dealership. I highly recommend him More

William is the best! So happy with my purchase! I bought a 2019 GLC 300 Coupe. William Rutherford is the best! I had visited the dealership before and met with him. I test drove but wasn't fully rea I bought a 2019 GLC 300 Coupe. William Rutherford is the best! I had visited the dealership before and met with him. I test drove but wasn't fully ready to commit. William stayed in touch until finally I decided to go ahead and get the car I want! I came back on July 7. He remembered us and our conversation. We ended up deciding for the coupe that was in the showroom! We test drove it and fell in love. We traded our 2006 GMC Yukon Denali. William made the entire process easy and enjoyable with his very calming and easy going demeanor. His attention to detail and customer service are excellent! We were there for a couple of hours. The team was grilling hot dogs and burgers which we got to enjoy as well. They get extra points for feeding starving customers . After the purchase was finalized, we met Joseph, the product specialist, who gave detailed explanation of how to enjoy our new toy. We had fun conversation with good laughs. Overall, my experience with William and Jay in finance and Joseph were great! They've made my experience a great one and will come back in the future if necessary. And refer family and friends More

Happy Customer My experience at this location was great. I had no intention of leaving out with my ideal car and the staff made it possible In every way that they co My experience at this location was great. I had no intention of leaving out with my ideal car and the staff made it possible In every way that they could. Huge thanks to Brad for helping me with finance and also Joseph for taking his time to help me understand my C450 AMG features. 😬 will definitely recommend. HAPPY CUSTOMER!!! 😊😊😊 More

Peace of Mind O'Riley Moonasingh and the entire service team at Mercedes-Benz of Silver Spring are awesome! The great experience begins from the time you're welcome O'Riley Moonasingh and the entire service team at Mercedes-Benz of Silver Spring are awesome! The great experience begins from the time you're welcomed into the bay until you drive away. The team is professional, efficient, friendly, and courteous with a smile. We recommend O'Riley and Mercedes-Benz of Silver Spring's Service for the peace of mind experience. A+ More

Service I worked with O’Riley who was extremely informative and gave me excellent customer service. I recommend this dealership to anyone who wants to buy a M I worked with O’Riley who was extremely informative and gave me excellent customer service. I recommend this dealership to anyone who wants to buy a MB. More

My Mercedes car buying experience Lester was very professional, friendly and cautious. He made my experience very pleasant. He took his time to explain the features of the car and als Lester was very professional, friendly and cautious. He made my experience very pleasant. He took his time to explain the features of the car and also answered any question I had. By far my best car buying experience. More