Mercedes-Benz of Silver Spring

Exceptional I leased (2) vehicles & purchased (1) vehicle from this dealership in the last 7 years. I had one "quirk"; they took care of it immediately. I leased (2) vehicles & purchased (1) vehicle from this dealership in the last 7 years. I had one "quirk"; they took care of it immediately. More

Professional Service I am a repeat customer. The Dealership customers service has been a significant part of my loyalty. However, Lovence’s level of customer service is un I am a repeat customer. The Dealership customers service has been a significant part of my loyalty. However, Lovence’s level of customer service is unmatched and appreciated. He is service oriented, friendly, considerate and attentive to my automotive needs not desires. My family and I appreciate the sales honesty. Thank You Lovence! More

Easy Lease Exchange From my initial phone call with Jay I could tell this was going to be a great experience! My salesman Lovence was on top of his game when we arrived t From my initial phone call with Jay I could tell this was going to be a great experience! My salesman Lovence was on top of his game when we arrived the vehicle was ready for my test drive, he thoroughly explained the features and made sure I was happy with the color and style of my vehicle. Finance was quick and funny. They made the whole lease exchange process easy and enjoyable. I will be back and would easily recommended anyone else to go to them. More

New wheelz, great experience!! Friendly and very knowledgeable staff from front office to back office. Our salesman, Khalil Nuri, was just the person to help us through the sales pr Friendly and very knowledgeable staff from front office to back office. Our salesman, Khalil Nuri, was just the person to help us through the sales process. Could not have asked for a better person and would recommend him to anyone looking for a car. More

Above and beyond Khalil went above and beyond helping us with our car purchase. He made sure we were happy with our purchase, even changed out the rims to o es we lik Khalil went above and beyond helping us with our car purchase. He made sure we were happy with our purchase, even changed out the rims to o es we liked better. Everyone was friendly and helpful! More

EXCELLENT SERVICE ! I bought my Mercedes at another dealer and decided to have it checked out at Silver Spring Mercedes. I was greeted warmly and helped by Elio Ayala. He I bought my Mercedes at another dealer and decided to have it checked out at Silver Spring Mercedes. I was greeted warmly and helped by Elio Ayala. He and his team discovered 3 cracked rims and I was able to have them replaced by the dealer where I bought the car. Elio and his team saved me over 4,000 dollars ! 5 HUGE STARS ! I won’t take my Mercedes anywhere else. More

EXCELLENT Car buying Experience ! I’m not a big review guy but felt it necessary to leave this review. I was browsing the internet and found the perfect car for my family yesterday and I’m not a big review guy but felt it necessary to leave this review. I was browsing the internet and found the perfect car for my family yesterday and called this dealership. i was directed to the Pre owned Sales Manager. His name is Elias and after hearing about the car I was shocked when he offered to have me picked up at my home to test drive the vehicle. The salesman showed up in a timely fashion in a new Mercedes and drove me to the dealership. I test drove the car which was far better than I expected and purchased it for a great price. 5 HUGE STARS for the Convienience and Excellent treatment this Dealership provides its customers. More

First time Mercedes C300 buyer! Today was my first time buying a Mercedes (and a new car of any kind for that matter) and the experience with my salesperson Mohammed was a breeze! We Today was my first time buying a Mercedes (and a new car of any kind for that matter) and the experience with my salesperson Mohammed was a breeze! We came looking at a used loaner car and walked with a great lease deal on a new C300 with payments that were substantially less than on the used car. Mohammed was very knowledgeable about all the features on the car and very helpful in explaining how to use each of them. The car is beautiful and Mohammed and his manager, Jay Son eased us through the whole process and made it fun. We well definitely be return customers. Terry in Finance was awesome as well and gave us some great advice on how to save some money in the process. I am thrilled with our new C300 and the experience overall was great. Thanks Mohammed, Terry, and Jay and everyone at MBSS! More

Very Satisfied Pascal was fantastic! I can honestly say that although I love Mercedes, my last two buying experiences left a bitter taste in my mouth. However, third Pascal was fantastic! I can honestly say that although I love Mercedes, my last two buying experiences left a bitter taste in my mouth. However, third time is a charm! I can’t say enough about Pascal and the rest of the team there. I literally went past three other dealerships for a specific used car I had seen in inventory online. Folks the 1 Hour and 17 min drive TWICE was worth it. Even though it is way out of the way, I plan on taking my vehicle for routine maintence when it’s time. I felt like a person and not a quota during my time there and it is an experience I will never forget. On top of all the great customer service, the selling point was the test drive. Pascal was aware of he fact that I was coming out of an older model CLK350, so on the test drive he took the time to demonstrate and go over all the features in the E350. If it weren’t for that, I honestly think I would have walked away from the car because of all the overwhelming features. If you’re looking for some one on one attention and a quick and painless buying experience, Mercedes Silver Spring is the dealership of choice! More